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The Jasons take on...

Technology Podcasts

Unplugged Conversations on Key Customer Success Topics with Two Leading Jasons. Jason Whitehead (US) and Jason Noble (UK)

Unplugged Conversations on Key Customer Success Topics with Two Leading Jasons. Jason Whitehead (US) and Jason Noble (UK)

Location:

United States

Description:

Unplugged Conversations on Key Customer Success Topics with Two Leading Jasons. Jason Whitehead (US) and Jason Noble (UK)

Language:

English

Contact:

+1 3018417438


Episodes

The Bold Vision for Customer Success in 2020

1/27/2020
Customer success as a discipline is rapidly maturing, yet it still has a long way to go. Many CS programs are not yet delivering full value and more improvements are needed. So, what will you do to boldly lead and grow your CS program in 2020? In this episode, The Jasons share our thoughts and vision for customer success. We talk about trends we noticed in 2019 and layout a bold vision for 2020.

Duration:00:35:04

Creating Proactive Customer Success Teams and Processes

12/16/2019
We all know that customer success more often than not starts in the trenches fighting fires with your customers, your sales teams and your product teams and working in that mostly reactive mode and mindset. But for us to help our customers achieve the outcomes that they need to, to be successful, how do we make that shift to being proactive in how we work and then going one step further to being predictive and driving value for your customers based intuitively on where they are in their...

Duration:00:36:05

TJTO Guest: Abby Hammer - "Customer Success & Product Alignment"

12/16/2019
In this episode of The Jasons Take On… we are joined by special guest, Abby Hammer. Abby is the VP of Customer Succes and Head of Product at Churn Zero, a leading customer success platform. Join us as we discuss the importance of close alignment between customer success and the product team. Abby shares her keen insights, experiences and practical recommendations for how you can better align these two critical functions. ADDITIONAL RESOURCES: Connect with Abby on LinkedIn:...

Duration:00:38:26

TJTO: Guest: Dave Jackson! "Product-Led Customer Success"

12/1/2019
The topic of this episode is "Product-Led Customer Success". Dave Jackson is a recognised expert in customer focused organisations and is a strong advocate for product-led customer success. He is CEO of TheCustomer.Co, which helps companies profitably win, satisfy, retainand grow their chosen customers better than the competition. In 2000 Dave founded and was CEO of Clicktools, one of the UK’s first SaaS companies. ADDITIONAL RESOURCES: Connect with Dave on LinkedIn:...

Duration:00:38:50

Product-Led Customer Success

11/20/2019
CS is now ingrained in the mindsets of many founders, investors, leaders and companies, but it is still functioning as an add-on to the product and services we offer and provide. How do we make that shift to enable our product and services themselves to drive customer success growth for us. How do we build customer success into our products from day one and how do we move the shift from a people intensive customer success philosophy. Come join us for this unplugged conversation with the two...

Duration:00:46:25

The Jasons Take On...Building and Aligning Your CS Services with Integration and Channel Partners

10/14/2019
With the rapid growth in customer success over recent years, your customers are now working with multiple customer success managers and team and systems, with multiple vendors for different parts of their overall value chains. How do you best work with your customers to ensure they're achieving the outcomes that they need to from you that contribute to their overall success. How do you work with other vendors' CS teams to best help your customers? You need to figure out: • How can we help...

Duration:00:30:50

The Jasons Take On...Customer Success as a Growth Engine

9/16/2019
We all know that customer success is a rapidly growing area of focus for businesses and a growing industry in its own right. Your prospects and customers are facing a wide variety of customer success services, approaches, capabilities and price-points. The customer success services and your ability to deliver customer outcomes is the new competitive battleground for renewal and growth. This poses several new challenges for you from a sales, delivery and success perspective. You need to...

Duration:00:51:20

TJTO Guest - Mona Yoast: "Upping Your Customer Success Game"

8/26/2019
The Jasons... welcome special guest, Mona Yoast, VP of Educator Success at Learning Ally. Mona discusses, "Upping Your Customer Success Game" and shares her experiences and what she learned while transforming her customer success team. Learn about Learning Ally: https://learningally.org/ Learn more about Tri Tuns: https://trituns.com/ Learn more about The Jasons Take On, including catching replays and registering for upcoming episodes: https://thejasonstakeon.com/

Duration:00:39:14

TJTO - Special Guest: Lawton Ursrey

8/25/2019
The Jasons... welcome special guest, Lawton Ursrey, VP of Customer Success at UserIQ. Lawton shares his experiences running a customer success team and maturing the delivery of great customer success services. Learn about User IQ: https://useriq.com/ Learn more about Tri Tuns: https://trituns.com/ Learn more about The Jasons Take On, including catching replays and registering for upcoming episodes: https://thejasonstakeon.com/

Duration:00:30:57

Customer Success Expertise vs. Domain Expertise

8/12/2019
This is a topic that we're super passionate about and the conversation this month will talk through the pros and cons of both approaches, what our recommendations are, and the trends we're seeing in different companies now. Many CS leaders and professionals have extensive and broader experiences, across different industries and sectors, and when positioned correctly, it can have significant benefits for companies. How important is specific domain expertise in customer success? Join us to...

Duration:00:55:02

Low-Touch and Tech-Touch Customer Success

7/23/2019
Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success. Not all customers need or want the same approaches and engagement (and experiences) from you. Segmentation is a critical part of delivering your customers' success...

Duration:00:47:42

TJTO: Guest - Sue Farrance. "Building Trusted Relationships with Customers"

6/30/2019
The Jasons are very excited to have our first guest join "The Jasons Take On…". Please join our conversation with Sue Farrance, Head of Customer Success at Signable. Sue shares her experiences and insights into how to best develop trusted relationships with Customers. Enjoy Sue's insights into how she built the customer success program from scratch, her unconventional approach to highering great customer success talent, and how she has focused all of her team's actions on building trust with...

Duration:00:30:25

Accelerating User and Customer Adoption

6/17/2019
We covered some of the big challenges in customer adoption and onboarding in our February episode. Join us this month where we're talk about how you can accelerate the process and the adoption of your solutions within your customers. We'll be looking at user adoption and engagement, stakeholder adoption and ultimately the organisational adoption, and how they work in tandem with each other and what the key approaches are to accelerating them, with some solid examples of ideas that we've seen...

Duration:00:48:28

The Jasons Take On... Customer Success Technology - Platforms, Solutions & More

5/14/2019
We always say that technology is a critical part of customer success, along with people and processes but what does this mean and how does technology help organisations deliver success for their customers? We're all very aware of how many great technology solutions there are in the marketplace but what areas do we need to look at for our own customer success management? Join us this month for an unplugged conversation talking about where technology fits in, the many different areas it covers...

Duration:00:40:42

Episode 0 - Intro To The Jasons Take On...

5/7/2019
Get to know your hosts, Jason Noble (UK) and Jason Whitehead (USA), and the reason for "The Jasons Take On…" podcast. We are all about encouraging Bold Customer Success, and we want you to go out and do great things to help your customers succeed with technology. In this brief introduction you learn a bit about why we are so passionate about customer success, our backgrounds, and experiences. This show is our opportunity to try to give back to the customer success community and help you and...

Duration:00:55:24

The Jasons Take on... The Financial Side of Customer Success

4/20/2019
In this unplugged conversation, Jason Whitehead (US) and Jason Noble (UK) discuss the financial issues, considerations, and impact of an effective Customer Success program for SaaS vendors.

Duration:00:51:21

Building Trusted Relationships With Customers

3/27/2019
Building great relationships and partnerships with our customers is one of the cornerstones of customer success management and account management, but it’s not easy to do well, particularly when customers are as busy as they are in 2019. In this conversation we look at the most effective strategies for building long term and lasting relationships with all our customers, and what the key areas are to focus on, and some common pitfalls to avoid. Come join us for this unplugged conversation...

Duration:04:45:49

The Jasons Take On...Getting Customer Onboarding Right

2/12/2019
We all know that proper onboarding and effective adoption is critical for minimizing time to first value, getting quick wins, building positive client relationships, and setting yourself up to have long-term customer relationships. In this conversation we look at how to design, build and deliver a fantastic customer onboarding program that will set you and your customers up for long-term success. Come join us for this unplugged conversation with the two leading Jasons in customer success....

Duration:04:02:38

Aligning Sales and Customer Success

1/25/2019
Getting sales and customer success aligned so they collaborate effectively to ensure that customers are successful throughout the lifecycle is a major challenge for most organizations. Learn more about this challenge and what to do about it.

Duration:00:59:23

Being Customer Centric

1/25/2019
This conversation examines what it means to be customer centric and why it is a challenge for businesses today. We examine different perspectives on customer centricity, the business case for being highly customer centric, and key challenges.

Duration:00:55:01