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Unplugged Conversations on Key Customer Success Topics with Two Leading Jasons. Jason Whitehead (US) and Jason Noble (UK)

Unplugged Conversations on Key Customer Success Topics with Two Leading Jasons. Jason Whitehead (US) and Jason Noble (UK)
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Location:

United States

Description:

Unplugged Conversations on Key Customer Success Topics with Two Leading Jasons. Jason Whitehead (US) and Jason Noble (UK)

Language:

English

Contact:

+1 3018417438


Episodes

Thas Jasons Take On...Getting Customer Onboarding Right

2/13/2019
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We all know that proper onboarding and effective adoption is critical for minimizing time to first value, getting quick wins, building positive client relationships, and setting yourself up to have long-term customer relationships. In this conversation we look at how to design, build and deliver a fantastic customer onboarding program that will set you and your customers up for long-term success. Come join us for this unplugged conversation with the two leading Jasons in customer success....

Duration:04:02:38

Aligning Sales and Customer Success

1/25/2019
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Getting sales and customer success aligned so they collaborate effectively to ensure that customers are successful throughout the lifecycle is a major challenge for most organizations. Learn more about this challenge and what to do about it.

Duration:00:59:23

Being Customer Centric

1/25/2019
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This conversation examines what it means to be customer centric and why it is a challenge for businesses today. We examine different perspectives on customer centricity, the business case for being highly customer centric, and key challenges.

Duration:00:55:01

Customer Success Leadership

1/25/2019
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This episode focuses on global customer success (CS) leadership. We examine a variety of challenges that CS leaders need to address. We discuss the qualities it takes to be an amazing leader of CS and how you can grow customer success leadership talent.

Duration:00:52:30