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The Jasons take on...

Technology Podcasts

Unplugged conversations with the two leading Jasons in the world of customer success and customer growth - Jason Whitehead (US) and Jason Noble (UK).

Unplugged conversations with the two leading Jasons in the world of customer success and customer growth - Jason Whitehead (US) and Jason Noble (UK).


United States


Unplugged conversations with the two leading Jasons in the world of customer success and customer growth - Jason Whitehead (US) and Jason Noble (UK).




+1 3018417438


Guest: Rupesh Rao - Managing Complexity during On-boarding and Implementation

Join us when we speak with Rupesh Rao. Rupesh is the CEO and founder of CogniSaaS. CogniSaaS helps enterprise SaaS companies deliver customer-centric onboarding and implementation at scale. In this episode, Rupesh is going to share his experiences and insights in how to best help companies manage complexity during the onboarding and implementation process. ABOUT RUPESH RAO Rupesh has over 20 year’s experience globally (including US, EMEA and APAC) in leading multi-national companies as...


Guest: Nick Mehta - The Next 5 Years in Customer Success

Join us when we speak with Nick Mehta. Nick is the CEO of Gainsight, the platform that helps companies of all sizes and industries drive durable growth through customer-led and product-led strategies. In this episode, Nick shares his view of the growing importance of Customer Success in the next 5 years. ABOUT NICK MEHTA Nick Mehta is a SaaS veteran. He works with a team of over 1400 human beings who together have helped create the Customer Success category that's currently taking over...


Guest" Manuel Harnisch - Delivering Customer Success for Technical Products

Join us when we speak with Manuel Harnisch. Manuel is VP a seasoned VP of Customer Success with extensive experience building and leading CS teams with very technical products and technical teams. Many SaaS companies have technical staff in their product team, but, especially in the B2B space, they are focused on providing functionality that is used by non-technical users, such as front-office staff. We don’t often talk about what it takes to make customers of very technical products, with...


Guest: Lynn Hunsaker - CS Leaders as the Stewards of Customer Value

Join us when we speak Lynn Hunsaker. Lynn Hunsaker is Chief Customer Officer of ClearAction Continuum. Lynn is joining us today to talk about CS leaders as the stewards of customer value. Lynn recently wrote an important article for My Customer talking about shrinkflation and skimpflation, and how during times of economic downturns many companies make the mistake of reducing the scope, content, and value of their products and services. Lynn shares insights about how this can harm your...


Guest: Dana Alvarenga - Creating & Growing Your Voice of the Customer (VoC) Program

Join us when we speak with Dana Alvarenga, VP of Customer Experience at Slap Five. Dana Alvarenga is a very well know and leader in customer experience and customer success, with a big focus on voice of the customer programs, advocacy and customer marketing. In this episode, Dana shares her insights into growing and expanding your Voice of the Customer Program. ABOUT DANA ALVARENGA Dana has over 15 years of experience in the technology industry within sales, sales training, management,...


Ideal Customer Behavior

In this episode, we discuss the concept of "Ideal Customer Behavior" (ICB) and how you can use it to drive desired customer actions and success. Far too often, we narrowly focus on things like the customer profile and journey map without identifying and influencing the specific actions – the behaviors – our customers need to take to ensure success. By taking a behavior-based approach, you can improve the way you engage with customers to ensure they, and you, achieve greater levels of...


Guest: Kristi Faltorusso - Why do we Need to Talk About Customer Marketing?

"What Do We Need to Talk About Customer Marketing?" This is an often overlooked, but huge aspect of marketing. Customer marketing extends beyond acquiring customers and is focused on our existing customers. It aims to identify and market additional products or services to existing customers, retain them as customers, and develop them into advocates. Join Jason Noble and Jason Whitehead when we sit down with Kristi Faltorusso, to learn why customer marketing is so important, how it is...


Guest: Ben Winn - The Rise and Importance of Communities in Customer Success

Join us with guest Ben Winn, brand and community manager at Catalyst Software and one of the leading customer success community and thought leaders. Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders and integrates with multiple enterprise platforms to provide one centralized view of customer data. Ben specializes in branding, community-led growth, and creative strategy. ABOUT BEN WINN Ben Winn leads community and...


Guest: Harini Gokul - Why Customer Success is a Team Sport

Join us with guest Harini Gokul, customer success leader at AWS (Amazon Web Services), where she’s building and leading customer success for our Amazon’s next generation customers. These include ISV (Independent Software Vendors), hyper-scale Digital Native Businesses (DNB), Private Equity, Games, and Small and Medium Business customers, helping them accelerate, develop, and scale customer success. ABOUT HARINI GOKUL Harini is a technology executive, investor, and a civic leader, She’s a...


Guest: Markus Rentsch - Customer Value Led Growth

Join us with guest Markus Rentsch, CEO of Remark-able. A high-profile customer success thought leader, coach, and consultant. Markus has created the Customer-Value-Led-Growth business model for SaaS companies. Through his work at Remark-able, Markus provides a unique approach that aligns companies on continuously growing and monetizing customer value. ABOUT MARKUS RENTSCH Markus is a customer success consultant and keynote speaker and well-known community influencer in the world of...


Guest: Kristi Faltorusso - How To Successfully Scale Customer Success

Join us with guest Kristi Faltorusso, VP of Customer Success at ClientSuccess, a leading customer success management solution, where she leads Customer Success, Technical Support and Consulting. ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base, and their goal is to help businesses drive a “Culture of Customer Success” across your entire organization. ABOUT KRISTI FALTORUSSO Kristi is an industry-leading and award-winning...


Guest: Alex Farmer - Building a Successful Customer Success Organization

Join us with guest Alex Farmer, VP of Customer Success at Cognite, a global industrial AI Software-as-a-Service (SaaS) company supporting the full-scale digital transformation of heavy-asset industries around the world. At Cognite, Alex helps empower companies with contextualized OT/IT data to drive industrial applications that increase safety, sustainability, and efficiency, and drive revenue. Interests include turning red accounts green, mediocre jokes, and delighting customers. ABOUT...


Guest: Irit Eizips - Designing & Implementing Customer Success Strategies In Complex Organizations

Join us with guest Irit Eizips, CEO and Chief Customer Officer for CSM Practice, a global customer success management consulting firm, that specializes in working with executives to accelerate the creation and implementation of Customer Success strategies. Today we’re talking with Irit about how you go about designing and implementing customer success strategies in complex organizations (and what exactly complex organizations are). ABOUT IRIT EIZIP Irit Eizips is CEO of CSM Practice, a...


Guest: Aaron Jones - Using Storytelling to Engage Customers

Join us with guest Aaron Jone, VP of services and global partner strategy at HubSpot. HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers....


Guest: Philipp Wolf - The State Of The Customer Success Industry And Where It’s Going In 2022

Join us with guest Philipp Wolf, CEO of Custify, a customer success platform designed for your B2B SaaS business that helps you better meet customers' needs, reducing churn and increasing lifetime value, and that allows you to see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Today we’re talking with Philipp about the state of the customer success industry and where it’s going. ABOUT PHILIPP WOLF As the CEO of Custify, Philipp Wolf...


Guest: Guy Nirpaz - Customer Success Is Evolving -What Does The Future Look Like?

Join us with guest Guy Nirpaz, CEO of Totango, the fastest growing and most trusted provider of modular customer success software and author of the renowned book “Farm Don’t Hunt, The Definitive Guide To Customer Success”. Today we’re talking with Guy to learn about how the world of customer success is changing and evolving and what some of the key forward looking trends in the industry are. ABOUT GUY NIRPAZ Guy Nirpaz is a Silicon Valley-based Israeli entrepreneur and CEO of Totango, a...


Guest: Dickey Singh - Scaling Customer Success with Automation

Join us with guest Dickey Singh, CEO & Co-Founder of, a company focused on scaling customer success and post-sales. Today we are talking with Dickey to learn how to scale Customer Success with Automation. We will explore new and emerging areas of automation, such as using advanced technology to offer on-demand, personalized automated business reviews. We discuss other opportunities, challenges, and implications for using automation tools to scale your CS reach and impact. ABOUT...


Is Customer Success a Professional Service?

In this episode, we take a deep dive into the question, "Is Customer Success a Professional Service?” There is still a wide variety of perspectives if customer success is a cost-center, a profit-center, a professional service, or something else entirely. In addition, many organizations struggle with deciding what level of service to give for free, and what, if anything, should include a fee. Check out this episode to learn more about the considerations and implications for treating...


Guest: Mara Vicente - Building Long-Term Relationships via Customer Support

Join us with guest Mara Vicente, VP of Customer Solutions and Interim Head of Customer Success at Pipedrive. Today Mara shares her insights about how to grow long-term relationships and partnerships through customer support. Mara discusses what she has learned from working in multiple disciplines and areas in organizations, and how all these experiences combine to help her advance customer success at Pipedrive. ABOUT MARA VICENTE: Mara Vicente has 20 years of experience in Customer...


Speaking the Customer's Language

In this episode, we examine the critical need for customer success professionals to learn to “Speak your customer’s language.” Customer Success professionals need to establish strong, trusted relationships where we can truly influence our customers to take actions that can increase their own success. To do this, you need to learn to engage with them and use language that resonates with them. Yet, sadly this is not often done Check out this episode to learn more about why and how you can...