The Key Point Podcast

Using Keypoint Intelligence’s IT Decision Makers survey as a springboard, our very own Anne Valaitis and Carl Schell are joined by colleague Jamie Bsales to discuss where organizations are in their digital maturity. The conversation touches on widely adopted technologies, the state of workflow automation, and a DX in certain vertical markets—in under a half hour, here’s a clear, data-driven snapshot of how US businesses are navigating digital transformation.

Professor Gunter Saunders sits down with Keypoint Intelligence’s Mark Davis to discuss his position as a leader in technology and innovation at the University of Westminster, London. As the riveting conversation unfolds, the pair consider the role digital transformation (DX) has played in higher education over recent years, the impact of artificial intelligence (AI), and how higher ed will evolve over the coming years.

Keypoint Intelligence's Alexia Morgan and Lindsey Naples, our AI Everywhere podcast team, are joined by colleague and friend Shawn Preval to discuss whether artificial intelligence (AI) can fill the mental health gap. This dynamic trio tackles the stigma around therapy and digs into the heart of why access to support absolutely matters—today now more than ever. (If you're struggling, call or text 988 for the Suicide & Crisis Lifeline.)

Using the National Postal Forum as a springboard, Keypoint Intelligence’s Anne Valaitis and Carl Schell discuss the technology she saw and the news she heard at the annual event hosted by the USPS. From there, based on recent primary research, they investigate trends and themes of customer communications including the always ongoing omnichannel strategy conversation, how artificial intelligence (AI) ties in, and why engagement is so critical.

Join Alexia Morgan and Lindsey Naples, Keypoint Intelligence’s AI Everywhere podcast team, along with colleagues Kris Alvarez and Keith Haas, for an exploration of the allure and the risks of emotionally relying on artificial intelligence (AI). The group discusses the path of digital companionship to the evolving psychology of human-technology relationships to get to the heart of the future of connection—something we all need to understand with AI today.

Kevin Neal, Board Member of the TWAIN Working Group, sits down with Keypoint Intelligence’s Anne Valaitis to discuss the new TWAIN Direct Testing and Certification Program, with Keypoint as the testing partner. Together, they explore the purpose and the benefits of the program, why vendor readiness is critical in today’s networked scanning environment, and how certification helps ensure compliance, interoperability, and security—gain a clear understanding of the program today!

Keypoint Intelligence’s Riley McNulty and Pete Emory sit down with Carl Schell to explore where challenges lie in print today, from the office to production, and how robotics can turn those into a new revenue stream. But you need to first have the education necessary to understand not only the space but also the technology, and that’s where the heads of Keypoint consulting and US lab testing, respectively, come in.

Alexia Morgan and Lindsey Naples welcome guest Kris Alvarez as they discuss the voice actors strike and its potential impact on video game development. Artificial intelligence (AI) is reshaping the world landscape, including with the talent we hear in any form of media, so join Keypoint Intelligence for this insightful and slightly unserious conversation on the intersection of technology, creativity, and labor rights.

In a world where sustainability is discussed ever more frequently, for good or bad, print vendors believe that remanufactured devices are critical moving forward—and we agree. Here, in short time but great detail, Keypoint Intelligence’s David Sweetnam and Carl Schell discuss a new certification program around reman devices as well as device series, along with why the time is right for this level of testing.

Technology, along with the needs of students around the world, is evolving on a day-to-day basis, seemingly, and Keypoint Intelligence Analysts Mark Davis and Keith Haas sit down to discuss some research on education. Using our 2024 Market Insights report, they look at the role hybrid learning and cloud-based solutions play in and out of the classroom as well as looking at challenges and trends.

Peter Mayhew and Kris Alvarez, Keypoint Intelligence’s Cartridge Analysts Ruminating about Toner and Supplies (CARTS) team, are joined by guest host Carl Schell to continue digging into the weighty topic of sustainability. After discussing the environmental impact of the print industry, particularly with e-waste, the trio share thoughts on those “re” words (remanufacturing, reuse, etc.), consumer responsibility, and way more—it’s Global Recycling Day, be green.

In their eighth episode but their first with an actual series name, Keypoint Intelligence’s Anne Valaitis and Carl Schell belatedly greet the new year with new tech talk. After starting with thoughts on the potential Xerox-Lexmark deal, they dive into conversation around customer communications and customer experience (CX), along with the research being conducted, before turning their attention to video and why it’s so vital these days.

Join Alexia Morgan and Lindsey Naples, both members of Keypoint Intelligence’s Publishing Group, as they look at the evolution of artificial intelligence (AI) in gaming. From the cunning tactics of cheating to the fall of live-action gaming and the rise of immersive role-playing games (RPGs), Alexia and Lindsey explore how AI has reshaped the world of video games—one level at a time.

Peter Mayhew and Kris Alvarez, Keypoint Intelligence’s Cartridge Analysts Ruminating About Toner and Supplies (CARTS) team, discuss new forecasts for the document imaging supplies market and their perspectives on the implications of forthcoming European Industry Regulation. Along with related topics like changes to ecolabels as well as standardized test methods, they also dive into politics and their thoughts on turkey and cornbread.

From Terminators to robot children, artificial intelligence (AI) has graced our screens for over 50 years, shaping the cultural imagination about the future and our relationship with the world and each other. Listen to Keypoint Intelligence’s Alexia Morgan, Lee Davis, and special guest Lindsey Naples discuss some of the cultural reflections and fears behind some of the world’s most popular AI films.

IT-Harvest Founder and industry analyst Richard Stiennon makes his second 2024 appearance on The Key Point Podcast, this time to discuss the area he’s well known for: Cybersecurity. In this conversation with Keypoint Intelligence’s Carl Schell and Jamie Bsales, Richard details his latest creation—the Cyber 150, a list of the fastest-growing organizations in today—as well as challenges, trends, and otherwise in the rapidly evolving security space.

Welcome to the first episode of AI Everywhere, Keypoint Intelligence’s latest podcast series with our very own Alexia Morgan and Lee Davis! Artificial intelligence as a technology is expanding every day, its effects are being felt in our daily lives—and here, among other things, Alexia and Lee explore fears around AI today and the potential looming shadow of an AI-filled tomorrow.

Keypoint Intelligence’s Eric Zimmerman sits down with Rich Reamer and Brian Coombs of Canon USA to explore how the company leverages workflow automation, user-friendly features, and sustainability practices to help print service providers (PSPs) thrive. The conversation also offers valuable insight into simplifying processes as well as how developing print-to-pallet workflows through strategic partnerships are creating new, profitable opportunities for Canon customers.

As document imaging providers expand into the grander IT services realm, they’re realizing that their brand might be holding them back as well as preventing even greater future success. Sarah Stepic, Director of Creative & Marketing at ETHERFAX, sits down with Keypoint Intelligence’s Lee Davis to discuss the steps that ETHERFAX took to pull off its recent rebrand, and what organizations need to consider when rebranding.

Artificial intelligence (AI), workflow automation, and a strong sustainability strategy are central to Mimaki USA’s future success, Senior Vice President Ken VanHorn details to Keypoint Intelligence’s Eric Zimmerman. Additionally, discover how Mimaki USA is helping wide format print service providers (PSPs) produce high quality products—all while keeping up with rapidly changing market demands and doing so with a reduced carbon footprint.