VUX World

Technology Podcasts

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate...

Episodes

How Simplyhealth scaled voice AI to resolve 30% of calls with Paul Atkins

Inside the platform enterprises use to build AI agents with Rasmus Hauch, CTO at boost.ai

How ING is building the instant mortgage with agentic AI

From TOBi to Super TOBi. Vodafone's AI Evolution with Jordan Anglin

Turning AI hype into real customer value, with Simplyhealth and EdgeTier

How the company behind Confused.com and Uswitch uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU

Omotenashi: Japanese concept of hospitality and what CX teams can learn from it, with Daniel Orenes Ferrández, Uber

The trust layer banks need for an agentic future with Mathias Fanschek, Raiffeisen Bank International

What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai

How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić, Co-founder and CEO

Most AI projects fail. Here's how to pick the ones that don't with Thomas Schaefer, Uniphore

The headless AI enterprise is coming | Are you ready?

Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta

Where generative AI earns its place in fintech. Lessons from Jaja Finance with Adrian Matei

A pulse check on conversational AI in 2026

Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier

Testing for trust in the age of AI agents with Amitha Pulijala and Cristoph Börner, Cyara

The realities of deploying generative AI in customer support with Alia Azim, Citation Group

AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom

The evolution of conversation design in the age of gen AI with Georgios Tserdanelis, JPMorganChase