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Your detailed guide through the voice-first revolution. Turning you into an epic voice user experience designer, developer or all-round, clued-up voice-head. Whether you're an individual, an agency, a brand or a newbie, we'll help you take advantage of the biggest shift in user behaviour since the smartphone.

Your detailed guide through the voice-first revolution. Turning you into an epic voice user experience designer, developer or all-round, clued-up voice-head. Whether you're an individual, an agency, a brand or a newbie, we'll help you take advantage of the biggest shift in user behaviour since the smartphone.
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Your detailed guide through the voice-first revolution. Turning you into an epic voice user experience designer, developer or all-round, clued-up voice-head. Whether you're an individual, an agency, a brand or a newbie, we'll help you take advantage of the biggest shift in user behaviour since the smartphone.






The Rundown 003: Increased engagement, Alexa room bookings, skill-to-skill connections, Google Assistant payments and more

Translating the recent happenings in voice news into insights and recommendations for designers, developers and brands. As ever, lots has been occurring recently. In this episode of the rundown, we discuss: The state of voice assistants by Adobe and how we're seeing increased usage in the 'third category'. That is, people are using more in-depth functionality on their voice assistants. That opens doors for richer voice experiences and suggests that customers can handle more complex,...


VUI design best practice from user testing with 120 brands, with Abhishek Suthan and Dylan Zwick

Pulse Labs founders, Abhishek Suthan and Dylan Zwick share their advice on VUI design best practice that they've learned from conducting voice first usability testing with over 120 brands. Where to listen Apple podcasts Spotify YouTube CastBox Spreaker TuneIn Breaker Stitcher PlayerFM iHeartRadio The search for VUI design best practice In web design, there are standards. Common design patterns and best practice that you'll find on most websites and apps. The burger menu, call...


Voice first social networks with Daniel Gonzalez

This week, we take a deep dive into voice first social networks and messaging, as we explore whether these platforms are poised for success or doomed to fail. We also discuss some of the challenges in building a voice first product, including the limitations of the tech stack and how VUI design is a way of compensating for this. To take us through the world of voice first social, we're joined by Daniel Gonzalez, co-founder of voice first messaging platform, SoundBite. Where to...


Voice first digital transformation with Shawn Kanungo

Voice first technology has the potential to transform organisations. Join Dustin and I as we dig into how voice is being used to create efficiencies within businesses with Silver founder, Shawn Kanungo. Silver, an agency based in Canada, is helping organisations use voice to streamline business processes, access line of business systems and improve productivity. We speak to the founder, ex-Deloitte digital transformation guru and speaker, Shawn Kanungo, to find out how it's done. In this...


The Rundown 002: Big news from Alexa as Google Home Mini becomes top selling smart speaker... and more

It's been a busy few weeks with both of the top two voice assistant platforms announcing new devices and software improvements, but what does it all mean for brands, designers and developers? Google Home Mini becomes top selling smart speaker That's right, the Google Home Mini smart speaker outsold all other smart speakers in Q2. Google's intense advertising over the summer months looks like it could be starting to pay off. It still isn't the market leader. Amazon still holds that spot,...


All about Snips with Yann Lachelle

This week, we're speaking to serial entrepreneur, Yann Lachelle, COO at Snips, about the privacy by design alternative to Google Assistant and Amazon Alexa. Privacy is a hot topic. With the Cambridge Analytica scandal and the introduction of GDPR in Europe, people are becoming more aware and more concerned with how companies are using their data. On the enterprise-side, one of the challenges preventing companies from implementing voice is the apprehension towards sending sensitive data to...


All about voice testing with Bespoken's John Kelvie

This week, Dustin and I catch up with John Kelvie, CEO and founder of Bespoken, and learn all about the three types of testing that can help you create and sustain great voice experiences. We discuss: Unit testing:End to end testing:Continuous testing:We also discuss the convergence of usability testing and technical testing and how they can play together, as well as hear John's take on the future of voice. Where to listen Apple...


Netflix 13 Reasons Why does voice + video with Tony Lizza

Tony Lizza, Project Manager at Apollo Matrix, shares his battle scars from working on the technical implementation of the Netflix 13 Reasons Why interactive cinema experience. This was a voice and video experience that was deployed through the mobile web browser and was used to promote Netflix's biggest show, 13 Reasons Why. Dustin Coates and I talk to Tony all about the creation of the experience and the technical challenges Tony and his team faced in implementing something so...


The Rundown 001: Alexa settings API, 5 Google Assistant tips and more

We're starting a new feature on VUX World: The Run Down. Dustin Coates and I are getting together each week (or bi-weekly) to discuss the recent happenings in the voice space and how that'll impact designers, developers and brands. Alexa settings API We're starting off by discussing the Amazon Alexa feature that developers have been clambering for since 2016: the settings API. With the settings API, you can access the user's timezone (among other things) and use that within your skill to...


All about Voiceitt with Sara Smolley

Alexa Accelerator 2018 featured startup, Voiceitt, gives people with speech impairments their voice back. Today, we're joined by co-founder and VP Strategy, Sara Smolley, to hear all about it. The There are millions of people across the globe who have non-standard speech. People who've had a stroke or who have multiple sclerosis or cerebral pausey, for example. Voiceitt's advanced speech recognition system, which is deployed through an app, allows those people to speak and be...


Voice first design strategy with Ben Sauer

Ben Sauer is a Design Strategist who's worked with some of the world's well known brands: Virgin, Tesco, Pearsons, British Gas, Penguin Random House, BBC. Ben worked with Clearleft as a Design Strategist for many years and more recently turned his attention to how voice will change design. Over the last couple of years, Ben has been focusing on helping brands navigate the voice space and figure out how voice will impact their business, as well as where to start with a voice strategy. Ben...


Adoption, growth, in-skill purchases and developer rewards with Nick Schwab

The first in a new series called 'Unscripted' where we have off-the-cuff, unscripted conversations with voice first leaders and practitioners to get acquainted, hear their story and find out how they do what they do. In this first episode, we speak to Alexa Skill developing veteran, Nick Schwab, founder of Invoked Apps, about: Follow Nick Schwab on Twitter Check out Invoked Apps


All about conversational commerce with Charlie Cadbury

In this episode, we take a deep dive into conversational commerce: what it is, what's possible and how you can turn conversing strangers into paying customers. Our guest Charles Cadbury is the co-founder of Say It Now, a company that helps brands respond the the growing consumer need for immediacy. Charlie's history is impressive. He's seen more than 1,000 client briefs and delivered over 300 digital projects, many of them related to commerce. After working with Lola Tech to create the...


#VOICE18 with Tim Kahle and Dominik Meißner of 169 Labs

We celebrate the 6 month anniversary of VUX World by reviewing the modev Voice Summit event that took place last week in Newark. We anchor on the Voice Summit to take stock of 2018 and look forward to what brands, designers and developers should be focusing on over the next 6 months. To guide us through #VOICE18, Dustin and I are joined by Tim Kahle and Dominik Meißner, founders of 169 Labs. Win 2 free tickets to the All About Voice conference in Munich on 12th October 169 Labs are...


The strategy, creativity and technology triangulation with RAIN's Will Hall and Jason Herndon

This week, we’re speaking to RAIN agency’s Will Hall and Jason Herndon about how their three pillars of: strategy, creativity and technology, are leading the world's biggest brands to voice first success. In this episode: voice strategy, creative prowess and technological genius In this episode, RAIN’s Executive Creative Director, Will Hall, and VP, Engineering, Jason Herndon guide us through the practicalities of how they shape voice strategies and implement voice first solutions for the...


All about conversation design with PullString's Oren Jacob

This week, we speak to conversation design master, Oren Jacob, about what it takes to create successful conversations with technology. There are so many complexities in human conversation. When creating an Alexa Skill or Google Assistant Action, most designers try to mimic human conversation. Google itself has taken steps in this direction with the fabricated ‘mm hmm’ moments with Google Duplex. But does all of this have an actual impact on the user experience? Does it make it better or...


How to translate your Alexa Skill or Google Assistant Action with Maaike Dufour

Translating your Alexa Skill or Google Assistant Action is about more than translating the words in your script. It's about translating the user experience. Maaike Dufour calls this 'transcreating' and she joins us this week to show us how it's done. Why should you translate your Alexa Skill or Google Assistant Action? The world is getting smaller. Technology has enabled us to reach and connect with people from every corner of the earth with ease. Take this podcast for example. It’s...


How I built the world's best chatbot with Steve Worswick

We speak to the creator of the world’s best chatbot about how to design Loabner prize-winning conversational experiences. Steve Worswick is the creator of Mitsuku, the general conversation chatbot that has won the Loabner prizefor the last two year’s straight. 13 years in the making, Mitsuku passed the Turing testand convinced a panel of judges that it’s human over the course of a 20 minute conversation, two years in a row, to be crowned the world’s best chatbot and conversational...


Helping brands bridge the gap with Witlingo's Brielle Nickoloff and Luciana Morais

This week, we're finding out how brands can get started and enter the voice first world of smart speakers and digital assistants. Me and Dustin Coates are joined by one of the top US voice first agencies, Witlingo. We speak with two Lead VUX designers, Luciana Morias and Brielle Nickoloff, about how your brand can bridge the gap over to voice. In this episode Brielle and Luciana share how they guide brands through the process of discovering their voice and establishing a voice first...


All about Speakeasy AI with the Fresh Prince of AI, Frank Schneider

This week, me and Dustin are speaking with the Fresh Prince of AI, Frank Schneider, about how Speakeasy AI aims to deliver the promise of AI in voice (that’s a lot of AI’s). How many people truly understand what their customers are asking for? Whether it’s in your Alexa Skill, your chatbot or in your IVR, you can’t hope to serve the needs of your users or customers if you don’t understand what they’re trying to do or ask. Understanding is the most important first step you can take Once...