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VUX World

Technology Podcasts

VUX World brings the brightest minds from the world’s most innovative companies, all of whom are pushing the boundaries of voice AI, conversational AI, and NLP technologies, to share insights, learnings and guidance that helps business executives and teams create the future of AI-driven customer experience. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing. Covering topics including speech technology, voice AI, NLP, NLU, chatbots, voice bots, voice assistants, voice user interfaces, conversation design, service automation, and how all of this can be used to create the future of customer experiences for brands and enterprises. See acast.com/privacy for privacy and opt-out information.

VUX World brings the brightest minds from the world’s most innovative companies, all of whom are pushing the boundaries of voice AI, conversational AI, and NLP technologies, to share insights, learnings and guidance that helps business executives and teams create the future of AI-driven customer experience. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing. Covering topics including speech technology, voice AI, NLP, NLU, chatbots, voice bots, voice assistants, voice user interfaces, conversation design, service automation, and how all of this can be used to create the future of customer experiences for brands and enterprises. See acast.com/privacy for privacy and opt-out information.

Location:

United Kingdom

Description:

VUX World brings the brightest minds from the world’s most innovative companies, all of whom are pushing the boundaries of voice AI, conversational AI, and NLP technologies, to share insights, learnings and guidance that helps business executives and teams create the future of AI-driven customer experience. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing. Covering topics including speech technology, voice AI, NLP, NLU, chatbots, voice bots, voice assistants, voice user interfaces, conversation design, service automation, and how all of this can be used to create the future of customer experiences for brands and enterprises. See acast.com/privacy for privacy and opt-out information.

Twitter:

@VUXworld

Language:

English


Episodes

Top CX trends and how AI is helping, with Brad Cleveland

5/4/2022
Brad Cleveland is an author, speaker, and consultant known globally for his expertise in customer strategy and management. He joins us on VUX World to share his perspectives on the current customer experience challenges faced by enterprises and how AI technologies are lending a hand in helping. **Presented by Deepgram** Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform....

Duration:01:01:29

How Marks and Spencer is using conversational AI, with Steven Siddall Contact Systems Lead, Marks and Spencer

4/27/2022
Marks and Spencer, one of the UK's leading retailers, has been using conversational AI across the web and contact centre for some years. Steven Siddall, Contact Systems Lead at Marks and Spencer, joins us to share the M&S journey. **Presented by Deepgram** Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to...

Duration:01:06:56

How Homeserve is using DialogFlow for CX automation, with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve

4/22/2022
Homeserve is one of UK’s leading home assistance providers, from plumbing, drainage, electrics, heating and more. In 2021 Homeserve began exploring the use of Google DialogFlow for customer service automation. Phil Jordan, Head of Contact Channel Automation and Self Service, joins us to share the successes and lessons learned. **Presented by Deepgram** Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an...

Duration:01:07:06

How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart

4/21/2022
Instacart is the world’s largest online grocery service. Ayesha Saleem is the Conversation Design Manager and joins us to share how Instacart is using conversational AI, the team and resources involved, the results they’ve achieved and best practice tips for designing and implementing conversational AI solutions. **Presented by Deepgram** Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep...

Duration:01:03:44

Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER

4/21/2022
London North Eastern Railway has been trialling digital avatars in its train stations to help travellers with a wide variety of needs. Innovation Manager, Robert Cunningham, joins us to share the LNER journey into conversational AI applications and discusses the why, what and how. **Presented by Deepgram** Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI...

Duration:01:01:22

Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia

4/19/2022
Chatbots and voicebots are quick and easy. No problem at all. That's the myth that needs to be shattered here. Many people, when they embark on their first conversational AI project, underestimate the amount of time and effort required to design, build, deploy and maintain their assistants. Matt Portillo, Conversation Design Lead at Amelia, joins us to share why conversational AI projects aren't really projects; they're long-term journeys as well as how you should prepare and the steps you...

Duration:01:01:38

Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI

4/14/2022
As more enterprises look to implement AI solutions, finding out where to start can be a challenge. What capabilities do you need? How can you tell whether one provider's capabilities is better than another? How do you know it'll do the job you need it to? We're joined by Yellow AI's CTO, Jaya Kishore, to run through the core components that make up a conversational AI platform and to dive deep into the best practice for making sure that you deliver the best customer experience...

Duration:01:07:19

Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai

4/1/2022
Raj Tumuluri has spent a 25-year career in speech technology and AI, and has been pioneering speech and multimodal interfaces for decades. He's the CEO of Gartner Magic Quadrant Visionary, OpenStream.ai and joins us to share his learnings on 25 years of working with conversational AI solutions and why multimodal interfaces are the future. Check out https://openstream.ai **Presented by Deepgram and Symbl.ai** Deepgram is a Speech Company whose goal is to have every voice heard and...

Duration:01:03:22

Call centre authentication with Matt Smallman, Founder, SymNex Consulting

3/31/2022
Voice AI has come a long way in the last few years. Why, then, do we still get asked to provide secret passwords, shoe size and your mother’s pet fish’s maiden name before anyone at any company will speak to you about your needs? The scope and quality of AI-mediated interactions that are now possible is incredible, but there remain fundamental security challenges that are difficult to overcome. For many interactions, we need to know who the user is claiming to be and be confident that they...

Duration:01:05:33

So you have a chatbot, now what? With Alan Nichol, CTO, Rasa

3/25/2022
Many organisations have aspirations to scale their AI automation efforts. If you have a chatbot that's working well, then why not? Why not find new use cases, enter new channels, serve more customers and improve everything all the time? Sounds great, but how? What team would you need? What skills? What technology will underpin your strategy and how is it best implemented? We're joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation...

Duration:00:56:45

How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon

3/24/2022
Charles Guth is the Customer Services Manager at Decathlon UK. Learn how Decathlon is using conversational AI; it's use cases, value and learnings. **Presented by Deepgram and Symbl.ai** Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea...

Duration:00:52:11

How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP

3/20/2022
A deep dive into how Deutsche Telekom is using and applying NLP solutions, and how it's approaching creating internal tools for building and managing AI solutions. Solutions that are so good, it's releasing them for public use. **Presented by Deepgram and Symbl.ai** Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to...

Duration:00:52:39

'Cobots' with Lisa Michaud, Product Director, Interactions

3/19/2022
By now, you know that implementing a conversational AI strategy isn't child's play. It's pretty hard work. And there are many moving parts that need to align to create a digital assistant that does what your customers need it to. Language classification at scale, catering for multiple languages, scaling across channels, tools, systems, data; do you outsource the whole thing or do it yourself? So many questions. To dive into this and shed some light on how you should approach it, and how...

Duration:01:07:40

Making up for lost revenue with AI with Brian Jeppesen, Landry's Inc.

3/16/2022
The pandemic took its toll on many industries, not least hospitality. With venues closing and staff shortages, simply getting by has been a challenge. Now that we're coming out of the pandemic, learn how the hospitality industry is turning to AI solutions to make up for lost revenue. We're joined by Brian Jeppesen, Director, Contact Centre Operations, Landry's Restaurants and Hospitality, to discuss how an AI-enabled call centre has enabled Landry's to bounce back stronger than...

Duration:00:55:05

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia

3/15/2022
Conversational commerce is a topic that is never far away from the headlines, but the practical application in the real world seems to be lagging behind the expectations of the conversational AI industry and technology analysts. Although purchases through voice assistant platforms like Amazon Alexa and Google assistant are increasing marginally year-on-year, we're not seeing the kind of explosion that we might have expected back in 2017. How about if you were to deploy an AI agent in the...

Duration:01:01:12

Speech recognition revolution with Scott Stephenson, CEO, Deepgram

3/11/2022
Hot off the heels of the latest State of Voice Technology report, Deepgram CEO, Scott Stephenson, returns to VUX World to give us the low down on the current voice technology landscape, who's using it, for what, where the value is, and the latest progress on AI ethics. Deepgram startup program: https://deepgram.com/startup-program/ State of Voice Technology report: https://deepgram.com/state-of-voice-technology-2022/ **Presented by Deepgram and Symbl.ai** Deepgram is a Speech Company...

Duration:00:43:43

Speech-to-speech synthesis with Alex Serdiuk, CEO, Respeecher

3/5/2022
Emmy Award-winning Respeecher is changing the speech synthesis game. Move over TTS and SSML, and enter Speech to Speech. CEO, Alex Serdiuk, joins us to share more. Supporting Ukraine The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too. Donate here Learn more at https://respeecher.com **Presented by Deepgram and Symbl.ai** Deepgram is a Speech Company...

Duration:00:56:44

The past, present and future of conversation design with Voxable

2/28/2022
Where’s conversation design headed? Is technology taking over, making designers redundant? Will technology like GPT-3 make a designer's life easier? How has the role of conversation design evolved over the years and what’s going to change or remain in future? Join Voxable’s Matt Buck and Lauren Golembiewski to dive deep into the future of conversation design. Learn more at https://voxable.io **Presented by Deepgram and Symbl.ai** Deepgram is a Speech Company whose goal is to have every...

Duration:01:00:50

Voice assistants that can see and sell, with Alex Quinn, CEO, Disruptel

2/28/2022
Disruptel really is building the future of voice assistants. Imagine being able to ask your TV things like "How tall is the guy on the left?" and get an answer. Or ask "What's that jacket James Bond is wearing?" and be able to buy the exact same jacket right there and then from your sofa. Well, that's what Disruptel is building. Voice assistants that can see, sell and much more. Advised by the legendary creator of Apple Siri and Samsung Bixby, Adam Cheyer, the potential of Disruptel is,...

Duration:00:55:43

Transforming customer communications with Shawn Edmunds, CRO, Lumenvox

2/22/2022
LumenVox provides AI-driven speech and authentication technology used by some of the world's leading communication providers. Join CRO, Shawn Edmunds, and VUX World's Kane Simms, to explore how LumenVox has been building a technology that makes customer relations faster, stronger and safer than ever before. 00:00 Intro, presenting Deepgram and Symbl.ai 02:35 Introducing Shawn Edmunds 05:00 Nokia, Nuance and exposure to AI 08:00 AI hype vs belief 10:15 Bad IVR experiences 13:40...

Duration:01:00:39