WizardCast

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast We know it's been a while. Things have been a bit rough pandemic-wise in the studio. Here's an interview we actually recorded mid-2021 with Jon Varese. Jon is the Senior Director, Documentation, Salesforce.org at Salesforce. He used to be Mark's old boss. We talk about the importance of documentation and more importantly the importance of Compassionate Documentation. It was a fun interview. I hope you enjoy listening as much as we had recording it. Until next time! Show Overview 0:00 Last time of the Wizardcast - a smashing success 1:40 Intro 3:50 Joke 4:24 Interview with Jon Varese on Compassionate Documentation Senior Director, Documentation, Salesforce.org 48:47 Outro 50:28 Post Outro Links in the Show Jon Varese's Book The Spirit PhotographerSalesforce Compassionate Documentation Guide FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast It's the lazy days of summer, and because of that our Salesforce Summer 21 release notes overview is out AFTER the release. Okay, it wasn't really laziness just lots of schedule conflicts. In this episode, Mark and Brian go thru the Salesforce Summer '21 release notes and highlight some features. Show Overview 0:00 Is it a bit hot in here? 1:30 Introduction 2:25 Coconut Joke 2:38 Summer '21 release overview 53:07 Outro Emily Hirsch 55:15 Post Outro Links in This Show Salesforce Summer 21 Release notes FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast We're talking about the history of debugging flows. What we used to have to do and how we got to have the tools we now have - including new debugging updates in Summer '21 release. Tim Peng - Directory of Product Management at Salesforce shares the journey of Debugging Flow. Show Overview 0:00 Debugging the computer 1:30 Introduction 2:46 A mite-y joke? 3:29 Debugging Flow with Timothy Peng aka Tpeng! 53:30 Outro 55:49 Post Outro Links in This Show Architect Record-Triggered Automation FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast It's been a while since the last episode. Thanks for your patience during this pandemic scheduling craziness. We're here to share what's coming in the Spring '21 release. So stay awhile and listen! Show Overview 0:00 Getting back to things 0:36 Introduction 1:36 A joke? 2:04 Another joke? 2:27 and another joke? 2:39 more jokes! 4:10 Actual Release notes 58:00 Outro 1:00:11 Post Outro Links in This Show Release Notes FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast True to the core (TTTC) sessions are now virtual and Monthly via Trailhead Live! Scott Allan, Senior Manager Product Strategy of Customer & Market Insights at Salesforce, joins us to talk about why this is a big deal and how you can participate. Plus, we have Sales Cloud Product Manager Aria Niazi who shares what TTTC impacts him and why Opportunity Product Lookups are no longer coming out in Winter 21. Aria is also the PM responsible for confetti. Show Overview 0:00 Getting to the core of things 1:32 Introduction 2:32 Super Batman 2:50 True to the Core sessions & Sales Cloud with Scott Allan, Senior Manager Product Strategy of Customer & Market Insights & Aria Niazi, Director of Product Management Sales Cloud 8:38 How to participate in True to the Core Sessions 11:45 A Product Manager's perspective of True to the Core 13:50 Lookups to Opportunity Products delayed - WHY Aria WHY! 27:38 Confetti... WHY 41:29 Idea Prioritization September 14 - September 28 43:19 Why did some ideas get worked on even if they didn't win prioritization? 46:30 Why are we doing mix-cloud prioritization lists? 57:53 Outro 1:00:20 Post Outro Links in This Show Idea: Audio responses for True to the core on Trailhead Live!Opportunity Product Lookup Idea & PM ResponseTrailhead LiveTrue to the Core live - PlatformTrue to the Core on Trailhead CommunityIntroduction Salesforce Celebration by Aria NiaziPrioritize Ideas for future development!Trailhead BasicsWhat's on the other side of the Earth FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS!Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS music & sound effects https://freesound.org/Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast We couldn't hold Midwest Dreamin' this year due to the pandemic. So we decided to bring you an opening keynote session closing keynote podcast streamed for your safety and convenience. Peter Coffee with a special introduction by Eric Dreshfield joins the WizardCast with a discussion on technology, trends, and impacts of the pandemic. Peter is the VP of Strategic Research at Salesforce and has often spoken at Midwest Dreamin'. We talked about how some of the responses to the pandemic is an actual accelerant of trends we were already seeing before the outbreak. Show Overview 0:00 Message in a bottle 1:07 Introduction 2:07 Pooling Jokes 2:42 Midwest Streamin' Intro by Eric Dreshfield 3:33 Peter Coffee "Keynote" 5:33 Eric Dreshfield Midwest Dreamin' story 9:10 How have things gotten different 10:30 The pandemic is an acceleration of trends that were already underway 15:02 Built a ventilator management tool app in 4 days 20:20 What's wrong with the term "digital transformation" 23:17 Digital Transformation in Education 35:50 Scenario Planning 36:55 Efficiencies of Cities 42:50 Is Midwest Dreamin' still Midwest & virtual conference 56:30 Browser Brave & Privacy 1:0840 Outro 1:10:30 Post Outro Books Mentioned Future ShockTed Nelson Computer Lib Dreammachines Links in This Show Overnight digital transformation: Welcome to the year 2025, 60 months early ZdNet Joe Mckendrick Starlink Satellites InternetScenario Planning with Peter SchwartzBrave Browser FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! Share this podcast! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast What is User Experience and why is it important to us as Admin and Devs? Show Overview 0:00 I give up! 1:31 Introduction 2:31 Joke 3:36 David Tsai User Experience Lead for IdeaExchange at Salesforce 4:42 What is User Experience 5:35 Difference between End User and Customer 9:40 A storied difference to solving problems. Story-driven problem statements 15:00 Salesforce Relationship design 23:50 The User Experience journey for Prioritization on the IdeaExchange 39:43 Continuous improvement 49:25 Outro 51:20 Post Outro Book recommendations Competing Against Luck Links in This Show Relationships by Design - Salesforce Better Build with Ux TrailheadApp Design and Prototyping Trailhead FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Organizations you can donate your time and money to if you're able. https://www.naacp.org/https://bailproject.org/https://www.aclu.org/

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast First, the IdeaExchange Prioritization can get 4000 participants, there will be a donation of $10,000 to habitat for humanity. So get out there, prioritize and then share! We have 2 weeks to accomplish this. Second, I'm really happy to have Scott Allan back to talk about the IdeaExchange. Scott brought Anusha Surepeddi, the Director of Product Management at Salesforce, with him to talk about prioritization from the perspective of a product manager. Anusha focuses on Analytics in Salesforce and has a number of ideas gone through and win prioritization. Show Overview 0:00 Eureka! 1:12 Introduction 2:12 Joke 3:28 IdeaExchange Prioritization with Scott Allan and Anusha Surepeddi 6:45 What is Prioritization of the IdeaExchange 12:00 Aligning across the teams 13:00 What's considered when to NOT pick up an idea 19:30 What happens after an Idea wins? 23:45 What happens if an idea doesn't win prioritization? 29:45 What makes a good idea? 35:00 What's a Use Case? 39:30 Brian's not so subtle attempt to promote his analytical idea 44:50 Priotizited to support Habitat to Humanity! 48:50 Outro - So sorry Adam Seligman 53:30 Post Outro Links in This Show IdeaExchange ReimaginedIdeaExchange PrioritizationAnusha Surepeddi via TwitterScott Allan via TwitterIdeaExchange Basics on TrailheadIdea written as Use Case for Financial Reporting FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast You're not imagining it! A need episode of the WizardCast is here! It's been a very rocky 2020 so far and we're far behind schedule. Thank you for all our listeners for sticking with us. We have a special episode including an interview with Kristen Engelhardt - VP, Trailblazer Marketing & Communities at Salesforce. She was the keynote speaker at Midwest Dreamin 2019 and shared a series of stories focused around the question "what would we do if we were not afraid" Show Overview 0:00 Measuring for success 1:54 Introduction 2:54 Joke 4:00 Thank you 5:13 MORE JOKES! 6:30 Kristen Engelhardt what would we all do if we weren't afraid 9:15 What is CMI 18:00 Energized by discomfort 19:50 Mark's discomfort story 20:35 Brian's discomfort story 24:00 How you decide to do something different 32:00 V2MOM - Vision, Values, Methods, Obstacles, and Metrics 34:30 Be Human in a moment of work 40:00 Share your story with Kristen via twitter @KTobyEngelhardt 42:30 Outro Thanks intern You - our listener - thank you for listening 43:20 let us know if you want us to do a LIVESTREAM episode via @WizardCast 45:03 Post Outro Links in This Show Kristen Engelhardt @KTobyEngelhardt FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast Salesforce Spring 20 release is here and is it full of goodness. We take a quick overview of some of the features we're excited, think are noteworthy, or simply just confuse us. Check out our overview of what's growing in your Salesforce org this Spring Show Overview 0:00 The Blue Box 1:24 Introduction 2:23 Knock Knock Joke 3:00 Spring 20 3:45 Retiring Features Customizable Forecasting and Territory Management 4:30 Custom settings and Custom Metadata visibility & other Critical Updates 9:20 In-App Guidance Generally Available 11:00 Same Site Cookie 12:25 Opportunity Scores 14:45 Clone Opportunity with related records 16:25 Edit Account Opportunity team related list 16:50Enhanced related list 18:00 Territories on Account Reports and Advance currency management in lex 20:00 Email Threading in Activity Timeline 20:40 Task Queues! 23:10 Hover Case popup 24:00 URL hacks are back in Lightning... kind of 27:50 Einstein Article Recommendation GA 29:45 Report Preview toggled OFF by default 30:27 Filed to Field Filters 30:56 Report Subscriptions as attachment 31:25 Count Unique Values 32:15 New Mobile App & Configuration 33:00 Before Save Flows 34:00 System-Mode Flow 37:20 Outro Thanks intern Susan Thayer 38:55 Back to the Episode! Links in This Show Flow with Product Manager Jason Teller and Shannon Hale FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlightShare a question for Parker Harrishttp://bit.ly/parkerquestions Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast It's no secret that Mark and Brian love Salesforce Flow. This episode we are joined by two great Senior Directors of Product Management of Flow at Salesforce! Shannon Hale and Jason Teller share some of the upcoming features in Spring '20 release and where they see the Flow going in the future. Show Overview 0:00 The SF-Files 1:43 Introduction 3:20 The SF-Files Continued 3:45 Rhetorical Joke 5:48 Senior Director Product Management - Flow at Salesforce, Jason Teller and Shannon Hale 7:40 A Jason Teller Theme song query 12:50 Favorite upcoming Flow feature 16:15 The flow puns. OH MY the Flow Puns 17:15 Importance of before save 21:00 70% are field updates on triggering record 21:18 Chris Peterson's precious APEX has been booted down the priority list 24:16 Process Builder in lightning flow? 30:00 Does anyone have the old Desktop Flow Builder (Swing Builder)? 32:43 Flow Team stole camera time from release readiness live. This time they get their own section! 38:50 Flow Templates 44:16 Mark wants Flow to be snappy 46:44 What else is Flow-oming (upcoming in Flow) 50:05 1 thing Jason & Shannon would like everyone to know 1:01:20 Outro 1:03:13 Post Outro Links in This Show Salesforce Automation - Trailhead Community GroupUnofficialsf.comShannon HaleCode Live! And other live episodesFlow Release Readiness Live 11:45 am - 1:00 pm pstRelease Readiness Trailblazer Trailhead Community GroupShannon Hale Theme Song FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet!> NEW!Amazon Alexa Skill - NEW! REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlightShare a question for Parker Harrishttp://bit.ly/parkerquestions Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS music https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast Welcome to the first episode of Season 5 of the WizardCast posted in the year of the hindsight (2020)! New Years is a time for resolutions, and what better way than to resolve to improve our knowledge and skills. 100 days of Trailhead aims to help admins and devs to do just this. Originally, 100 days of Code, the event has morphed to include both Salesforce Admins and Salesforce Devs. Jessica Murphy joins us to share just how 100 days of code came to be and why it's important. Show Overview 0:00 Unresolved Quandaries 1:43 Introduction 2:43 a Joke only a father can love (by my 4 yr old son Lucian Kwong) 3:52 in Hindsight, Brian didn't choose a good resolution 6:11 Origins of 100 days of Code with Jessica Murphy 11:30 pink color astros 14:00 Don't be a brand be a builder 14:40 why 100 days 18:00 Brian has a good idea (copyright brian kwong 2019) 20:40 Get fit while getting smart (copyright brian kwong 2019) 28:48 Circle of life 30:55 How Jessica Murphy learned how to run 35:36 Outro, Planned for 2020 on the WizardCast, and intern Dave Blank 38:28 Post Outro Links in This Show 100 days of trailhead FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! NEW!Amazon Alexa Skill - NEW! REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlightShare a question for Parker Harrishttp://bit.ly/parkerquestions Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS Unresolved Quandires music https://freesound.org/people/RokZRooM/sounds/446745/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast Dr. Natalie Petouhoff shares her thoughts on Customer Service. She has a PHD of Engineering from the University of California, Los Angeles. She's a connoisseur of customer service and is passionate about making the world a better place. Show Overview 0:00 A very Marky-doo mystery (Thanks Jen Bowen and Ben Bolopue) 1:34 Intro 2:34 Hopping Joke. Thanks Christina Nava @ChristinaCNava 3:15 Customer Service with Dr. Natalie Petouhoff 7:00 Personal Branding and Customer Service - keeping your promise 9:10 "At the end of the day we're all people" - Dr. Natalie Petouhoff 10:00 A corrosive story example 16:00 How does this apply to Salesforce Admins? 22:00 Write your own mission statement 29:30 Letters to phones, to computers customer service - History 37:45 How many fortune 500 companies have disappeared from social word of mouth? 40:00 Why are businesses so resistant to good customer service? 43:25 Are you on the bad customer list? 45:00 What do you want the word of mouth about you to say? 47:25 Thanks Gavin McElwee! 50:11 How to find Dr. Natalie PetouhoffDr Natalie Petouhoff 50:30 What's your mission statement? What are you doing on a daily basis? 52:30 Share your mission statement & thoughts on twitter with #CustomerServiceRevolution 53:58 Outro 56:04 Post Outro Links in This Show Dr Natalie News FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlightShare a question for Parker Harrishttp://bit.ly/parkerquestions Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcastClick here to post a tweet! We're live at the Awesome Admin keynote at Dreamforce 2019! I'm joined by replacement Mark - John Graf, co-host of Cloudforce Collective podcast. We're asking only the most hard-hitting important questions today. Thank everyone who put up with us including Francis Pindar, Squire Kershner, Alexander Lovell, Marc Baizman, Michael Kolodner, Steve Molis, Corey Snow, Jen Bowen, Charlie Isaacs, Gillian Bruce, Andy Schmiechen, Justice Sikakane, Ben Bolopue, and Leah McGowen-Hare What's your favorite confetti color? Show Overview 0:00 Brian Find the Culprit!? 0:49 Introduction 2:03 A Fishy joke from Squire Kershner 2:29 Tom - a better joke? 2:50 John Graf & Brian before the Admin Keynote 3:40 What is your favorite confetti color? 6:50 Einstein Search - No License count restriction! http://sfdc.co/EinsteinSearch 9:05 Zombie Fluxx by Looney Labs https://amzn.to/35wWKlR 10:33 Another off-color joke 14:30 Commercial 14:47 Post keynote break down 17:24 Short word from the editor 17:54 Charlie Isaacs the Unicorn raising money for Merivis Vet 19:10 Gillian Bruce sighting! 25:14 Leah McGowen-Hare 29:38 Outro 32:00 Post Outro Links in This Show Salesforce Awesome Admin KenoteCloudforce Collective - Podcast by John GrafFrancis Pindar WizardCast 38Einstein Search with Alexander Lovell WizardCast 98Campfire Stories with Justice Sikakane WizardCast 95Support Merivis to help Vets!Start using Einstein Search!Zombie Fluxx by Looney Labs FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! NEW!Amazon Alexa Skill - NEW! REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast Brian traveled to Dreamforce to find just who really booked Parker Harris. Since he was here, he decided he might as well do a podcast and find out just what people are hoping, expecting, and dreading to hear in this year's main keynote. Then new co-host Ben Polopue joins Brian to share our thoughts on all that happened during the keynote this year. Show Overview 0:00 Who booked 'em! Dreamforce Edition 1:45 Live pre-keynote interviews 23:11 Pardot vs Marketing Cloud throw down preview Chris Zullo vs Andrea Tarrell 24:01 The culprit has been found! 24:42 A ham joke 24:53 Post-keynote breakdown with Ben Bolopue 44:27 Outro 44:46 Nominate MVP 45:23 Happy birthday Libsyn 46:55 Post Outro Links in This Show App Street Team"Beyond CRM Basics" by Deepa PatelUN WomenMerivis helping veteransCloudfocus Weekly PodcastWho is a MVPNominate MVP FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! NEW!Amazon Alexa Skill - NEW! REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlightShare a question for Parker Harrishttp://bit.ly/parkerquestions Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast Share this episode on Twitter Peter Coffee, VP of Strategic Research at Salesforce, is a frequent guest on the WizardCast. Peter was nice enough to sit down with Brian during MidWest Dreamin' 2019 in Chicago to talk about a variety of topics. Plus, we have a mystery on our hands that we must solve. A goal of 20 million trees by 2020 and Brian being part of the AppExchange Street team at Dreamforce 2019 (coming up November 19!) Show Overview 0:00 Who booked 'em! 1:55 Intro 2:56 a sharp joke 3:49 TeamTrees.org 20 million trees by 2020 5:15 Dreamforce plans. Brian is part of the App Street Team 8:14 Peter Coffee LIVE at Midwest Dreamin' 2019 14:15 Secret of the Salesforce core technology 14:54 Why Mulesoft is important 20:10 Why should an Admin from a Small/Medium company care? 23:00 Why Salesforce buying a company is different 27:05 Salesforce Admins and Devs being stewards of change 35:46 What would Peter Coffee recommend we read? Leading Digital (Kindle)Leading Digital (paper)Whiplash (paper)Whiplash (kindle) 39:30 Closing Interview 40:01 Outro 41:53 Post Outro Links in This Show App Street TeamAppExchange Street Team Blog postLeading Digital (Kindle)Leading Digital (paper)Whiplash (paper)Whiplash (kindle) FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! NEW!Amazon Alexa Skill - NEW! REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlightShare a question for Parker Harrishttp://bit.ly/parkerquestions Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Click to Tweet Chris Duarte, VP of Trailhead Content at Salesforce, is here to celebrate 5 years of Trailhead! We talk about the last 5 years on Trailhead and what's coming in the future. We talk about everything from the Catter Badge, Admin Certification Study Prep, to the new Marketing Cloud simulation. Chris was also our first guest and the first -and only - participant of our Salesforce Certification Quiz show. We have her play our updated Salesforce Trailhead Quiz Show and answer a few listener questions. Show Overview 0:00 Now what will we do? 1:31 Introduction 2:48 Trailblazing Humor 3:24 First Guest Chris Duarte 9:35 What was Trailhead like 5 years ago? 19:55 Over 700 Badges 24:25 Admin Prep Trail & Prep Package 26:30 Marketing Cloud Simulation 32:12 Salesforce Trailhead Quiz Show! 36:35 Chris answers Listeners' Questions 40:10 Thanks to Rachel Watson and Jessica Murphy and Chris Duarte 43:10 Outro 44:50 Post Credits Links in This Show Quick Start with Email Marketing CloudAdmin Cert PrepOur First podcast guest Chris Duarte FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Click to Tweet NEW!Amazon Alexa Skill - NEW! REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlightShare a question for Parker Harrishttp://bit.ly/parkerquestions Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSS Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode! Happy Happy Game Show Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/

Send Us Your Feedback & Suggestions! wizardcast@thewizardnews.comhttps://thewizardnews.com/wizardcast_home/contact-us-wizardcast Share This Episode on Twitter It has taken us 4 years and 100 episodes. Parker Harris - co-founder of Salesforce, Overseer of Product Strategy, Member of Salesforce Board of Directors - is here on the WizardCast. We ask Parker a series of questions from why is he where is he today and what is the zaniest story from working at Salesforce. This episode has everything from Jumping Segways to talking about the Pardot Permission outage. Don't miss a very special episode with Parker Harris. We made a special announcement for this episode be sure to check it out. Show Overview 0:00 Episode 100 Introduction 1:52 the REAL intro 2:53 100th episode without Parker Harris 4:17 Why podcast 100 is interesting. 5:26 Why is Parker Harris where he is today? 8:23 How often does Parker "turn off" work? 12:08 Are there any literary works that influenced you? 13:50 What a typical day look like? 16:25 What is your favorite part of the day or activity? 17:30 How did you get through the doubts starting Salesforce? 19:00 What is your zaniest story of working at salesforce 23:00 Just whose idea was it for Parker to dress up 24:30 How did you know some of your early decisions were the right call? 26:00 A story of agile 27:30 Parker's biggest decision where he felt alone 28:35 When something goes wrong - how do you handle it? 28:45 Pardot Permission Outage story 33:30 The Lightning Round 37:00 Who booked Parker Harris? 39:28 Outro 39:26 Post Outro FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! https://thewizardnews.com/wizardcast_home/contact-us-wizardcastwizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Post a tweet! REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise StoreShop On AmazonLibsyn podcast hostingOther Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes!http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple PodcastsClick to Subscribe via Google Podcast AppClick to Subscribe via StitcherSubscribe via RSSAmazon Alexa Skill Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

This is an important public service announcement regarding the upcoming episode 100. Apologies to Bye Bye Birdie and the artist that composed and wrote this song and musical. Share this Bonus: Click here to post a tweet! Lyrics [Brian] Me, interviewing Parker Harris? [Mark] Parker Harris [Brian] Us, Brian and Mark recording with [Mark] Parker Harris [Both] Parker, Parker Harris [Both] Parker Harris, Parker Harris We're gonna talk to Parker Harris How could any podcast be Half as fortunate as we? We'll try not to flounder With our fave co-founder It's Parker Harris! [Both] Parker Harris, Parker Harris We're gonna talk to Parker Harris [Brian] I've got a wonderful wife [Mark] Me too [Brian] Three swell kids [Mark] I've only got one [Brian] A good job [Mark] Mine's better [Brian] and now this! Ha ha! [Both] Someday we'll recall The greatest day of all [Brian] Parker, we love you! [Both] It's Parker Harris! Parody song based on Hymn for a Sunday Evening (Ed Sullivan) (Paul Lynde, Marijane Maricle, Susan Watson, Johnny Borden) copyright by Lee Adams and Charles Strouse 1960 Parody sung by Brian Kwong and Mark Ross.