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With clinician-informaticist collaboration, enterprise-wide governance, and a deep bench of automation use cases, NYU Langone Health is pushing the boundaries of robotic process automation and agentic AI. When a bot at NYU Langone Health identifies a medication reconciliation gap, it doesn’t just log an alert. It initiates a secure chat among the attending physician, quality […] Source: NYU Langone Builds Bot-Powered Playbook for Clinical Transformation on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

When the dust settled from one of the largest health system integrations in Michigan history, Jason Joseph, Chief Digital and Information Officer at Corewell Health, found himself facing a new frontier: AI. As Corewell brought together Spectrum Health, Beaumont Health, Lakeland Health, and health plan Priority Health under one umbrella—with 21 hospitals, 65,000 employees, and […] Source: Corwell’s Joseph Says IT Leaders Can Spur Innovation by Empowering Users to Address Unsolvable Problems with Novel Solutions on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

As Chief Innovation & Information Officer at Nebraska Medicine, Scott Raymond is driving a forward-thinking approach to healthcare technology and operational efficiency. Nebraska Medicine, a major academic medical center affiliated with the University of Nebraska Medical Center (UNMC), serves as a hub for research, education, and clinical care. At the core of its strategy is […] Source: At Nebraska Medicine, Raymond Leverages Specially Created Unit to Pilot Innovations Without Disrupting Operations on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

While most health system IT leaders embrace the idea that a zero-trust security model is the optimal way to manage today's threats, there are questions around the best way to navigate the journey. In fact, there are some foundational and fundamental choices that have to be made which can make or break the endeavor. Done right, zero trust can be done without breaking the bank, unduly straining the IT shop, or causing significant user disruption, while other approaches can results in quite the opposite. In this timely webinar, we'll speak to leaders who have made progress down the zero trust road to learn just want worked well, and what didn't. Source: Keys to Charting an Optimal Zero Trust Journey on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

At a time when health systems are under increasing pressure to improve care delivery models, UMass Memorial Health has reached a significant milestone in its Hospital-at-Home program, admitting its 3,000th patient. This initiative, spearheaded by Dr. Eric Alper, Senior Vice President, Chief Quality Officer, and Chief Clinical Informatics Officer at the health system, is proving […] Source: UMass Memorial Reaches Hospital-at-Home Milestone; Alper Reflects on Program’s Keys to Success on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Artificial intelligence is continuing to evolve beyond generative AI’s input/output model to agentic AI, where intelligent systems can autonomously plan, reason and take action with minimal human oversight. This shift presents potential opportunities and challenges for healthcare IT leaders, as it will impact decision-making, workflow automation, and clinical operations. Source: Contemplating an Agentic AI Future: What IT Leaders Need to Know on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

In the intricate world of healthcare, where every moment counts and every dollar matters, a unique leadership role is emerging at the crossroads of clinical practice and financial operations. Dr. Carla Haack, VP/Chief Financial Informatics Officer at Emory Healthcare, embodies this shift, championing the need for clearer communication between clinicians and revenue cycle teams. Haack, […] Source: “It’s About Getting Paid Accurately for the Work We are Doing” – Emory’s Chief Financial Informatics Officer Talks about The Goals of Her Unique (But Perhaps Growing) Role on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Preventing and detecting insider threats is tricky business, as they arise from within the castle. That's why a high quality program requires a comprehensive and multi-faceted approach, encompassing employee education, risk assessments and monitoring technologies. But what exactly does such a program look like? Where should limited resources be allocated, and how can IT professionals determine a general order of priorities if many elements need attention? In this timely webinar, we’ll hear from leaders sharing actionable insights to ensure threats from within get as much attention as threats from without. Source: Keys to Implementing a Comprehensive Insider Threat Mitigation Program on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

When Joy Oh assumed the role of Chief Information & Digital Transformation Officer at The Christ Hospital Health Network, she walked into a health system with a strong IT foundation but a mandate to push digital innovation forward. Six months into her tenure, she has focused on aligning IT initiatives with business objectives, refining governance […] Source: Revamping Governance & Measuring Project Outcomes Top Priorities for Oh at Christ Hospital Network on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Health systems are increasingly reliant on digital infrastructure, yet many remain unprepared for prolonged IT outages caused by cyberattacks or technical failures. This webinar brings together IT executives to discuss the critical gaps in emergency preparedness, including the possible disconnect between IT and business leadership, the lack of standardized downtime procedures, and the challenge of engaging clinical and business leaders in continuity planning. Panelists will explore the evolving role of CIOs in guiding organizations through risk assessments, governance structures, preparedness, training, and simulations —without taking sole ownership of crisis management. With ransomware threats rising and dependency on technology growing, health systems must move beyond prevention to ensure operational resilience. Attendees will gain insights into governance strategies and practical approaches for bridging the preparedness and operational gaps before the next major disruption occurs. Source: Exploring IT’s Role in Strengthening Organizational Resiliency By Identifying & Closing Clinical and Business Preparedness Gaps on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Health system technology leaders are increasingly confronting a stark reality: legacy on-premises data centers, long considered reliable pillars of IT infrastructure, are reaching the end of their lifecycle. As the costs of virtualization technologies such as VMware and Citrix climb, many CIOs and CTOs are weighing the benefits of transitioning core workloads to the cloud. […] Source: Myriad Factors Making On-Prem Less Sustainable; Cloud the Clear Path, but Execution Requires Preparation and Expertise on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

As patients enjoy positive AI-led interactions in other areas of their lives, they are coming to expect such treatment from their health systems. So if, instead, they receive a robotic and clunky experience from their hospital, it can constitute a one-way ticket to pressing 0 until a human comes on the line, or abandoning the call altogether. So what are IT executives to do? In this timely webinar, we’ll speak to leaders who are focused on providing an optimal AI-powered interactive voice recognition experience so – as often as possible – patients can efficiently get their questions answered without needing to “speak to a representative.” Source: Navigating the Future of AI-Driven Patient Engagement on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

AI is poised to revolutionize administrative and workflow processes in healthcare, but many health systems remain largely focused on its clinical applications, according to Lyle McMillin, Director of Product Management at Hyland Healthcare. While AI’s role in radiology and clinical documentation garners the most attention, McMillin says that CIOs should also prioritize automation in document […] Source: Partner Perspective: AI Driving Rapid Change in Non-Clinical Workflows; Solid Data the Key to Realizing Gains on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

AI has revolutionized clinical workflows, but its impact on revenue cycle management (RCM) is just as transformative. Health system CIOs must take notice, as AI-driven automation is rapidly reshaping contract management, denials reduction, and payment processes. Those who fail to embrace these innovations risk inefficiencies and financial setbacks in an increasingly competitive landscape. According to […] Source: Partner Perspective: AI Changing the RCM Game Too, CIOs Would Do Well to Take a Look on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Considering the millions of dollars that health systems have invested in their EHR platforms, it's no surprise that's the first place they look when seeking to fulfill a new use case. After all, staying "in-house" should offer cost benefits, both up front and in terms of integration/TCO. But sometimes an examination of a core vendor's offering leaves users and patients wanting, especially in comparison to best-of-breed products that were developed to focus on these use cases. Of course, someone -- or rather some governance process -- has to make the decision of how to move forward and if/how to partner with these specialized solutions. In this timely webinar, we'll speak to leaders who have grappled with these decisions in an effort to balance user preferences with overall enterprise IT initiatives. Source: Should I Stay or Should I Go? Evaluating the Cost/Benefit of In-Suite Versus Specialized Apps in the Digital Patient Engagement Space on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Health systems are increasingly focused on delivering personalized, data-driven care to better serve current and prospective patients. At the same time, they are tasked with attaining aggressive organic growth targets and reducing infrastructure and administrative costs. Achieving these goals requires IT executives to unify fragmented patient data from various sources to create a comprehensive consumer profile. This unified approach enables targeted outreach, addresses care gaps, and fosters patient loyalty. Source: Unifying Disparate Patient Data for a Complete Consumer Picture and Enhanced Patient Engagement on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

AI is transforming healthcare, but its effectiveness hinges on the quality of data feeding it. At Hackensack Meridian Health, Chief AI Officer Sameer Sethi is ensuring that AI-driven advancements are rooted in strong data governance, responsible deployment, and human oversight. “AI isn’t magic,” Sethi said. “It works off of information that exists—about a topic, a […] Source: Having Quality Data, and Using Right Type of AI for the Task at Hand, Keys to Future Success on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

The promise of AI in healthcare hinges on a fundamental requirement: high-quality data. Without it, even the most advanced algorithms will fail to deliver meaningful results, according to Sonya Makhni, MD, Medical Director of Applied Informatics at Mayo Clinic Platform. “Data quality isn’t always the most exciting topic at conferences, but it’s the foundation of […] Source: Clean Data Combined with Federated Learning Keys to Maximizing AI Efforts on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

As health systems seek solutions to workforce challenges, AI is emerging as a tool to ease the burden on nurses. At Penn Medicine, AI-driven innovations are being explored to streamline workflows, improve documentation, and reduce clinician burnout. Anna Schoenbaum, DNP, MS, RN, VP of Applications, Digital Health & Predictive Health at Penn Medicine, highlighted the […] Source: Properly Leveraging AI to Empower Nurses and Reduce Burnout Takes Careful Study & Deep Engagement on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Healthcare IT executives often grapple with moving digital transformation initiatives from pilot programs to full-scale implementations. Crystal Broj, Enterprise Chief Digital Transformation Officer at the Medical University of South Carolina (MUSC), offers insights into overcoming these hurdles, emphasizing the importance of strong governance, IT collaboration, and iterative change management. Scroll down to watch or listen […] Source: Scaling Digital Transformation: Strategies for Success on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.