Hospitality Mavericks Podcast Show

Michael welcomes Nicole back to discuss her new book, "Help Wanted," focused on finding “human magic” in hiring—going beyond technical skills and surface-level values fit to build teams and cultures that can withstand challenges. Nicole, a culture architect and founder of Banana Pepper HR, argues hospitality is at risk of becoming transactional and has an opportunity to re-center belonging and human connection. They critique standard, rushed recruitment as soulless and misaligned with brand promises, emphasizing “hospitality begins in-house” and that recruitment is a brand’s first act of hospitality. Nicole highlights “super skills” often dismissed as soft skills—empathy, kindness, curiosity, creativity, vulnerability, resilience, and more—and explains how missing them can lead to poor service, brand damage, and commercial loss. Practical ideas include slowing down hiring, doing stronger reference checks (including peer references), interviewing for stories by creating psychological safety, and using a three-course interview framework (appetizer/entrée/dessert). Nicole shares why she chose 10 super skills, drawing inspiration from Danny Meyer’s “HQ” and behavioral science (including Brené Brown). The episode ends with where to find Nicole and the book at bananapepperhr.com/book (and retailers such as Amazon, Barnes & Noble, and Waterstones). Connect with Nicole: https://www.linkedin.com/in/nicoleantoniogadsdon/ https://www.bananapepperhr.com/ Book: https://www.bananapepperhr.com/book https://uk.bookshop.org/p/books/help-wanted-the-rule-breaking-guide-to-hiring-an-extraordinary-team-of-hospitality-alchemists-nicole-antonio-gadsdon/1f7ae8fc32978cb1?ean=9781781339558&next=t Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsor Monotree. They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce. Head to their website to sign up. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael engages in a fascinating conversation with Jack Stack, a pioneer of open book management and the author of 'The Great Game of Business.' Jack shares his journey from working for a Fortune 500 company to turning around a factory on the brink of closure through employee buy-in and financial transparency. He discusses the importance of teaching employees to understand financial statements and the mechanics of business to create a sense of ownership and drive success. The conversation highlights how open book management has been implemented in various industries, including hospitality and manufacturing, leading to improved employee engagement, productivity, and company profitability. Jack also touches on the expansion of these principles globally and the future direction towards digitalizing these training processes for broader reach and impact. Connect with Jack: Books https://www.amazon.co.uk/Great-Game-Business-Sensible-Company/dp/1781251533/ref=sr_1_1?crid=12LO8KHUQ4X6C&dib=eyJ2IjoiMSJ9.l14EYCEUXQeMGe266YAfUsufnURJZmZtpRVe5tQj54T3dV9QDF0a00xGZgV5DveZelu8kMgJLP_yDc7YAmg8CRzO2_HojgaTCWrTrFJlDkQ8ajBs-OFDdhOSHfIpepV4FE6FRplqa_qAMm2ht0a6kMLemdfY1lJgf-iwxlEY93G8qVbTXjm1rOBOsto5WczajL8D9Y6ypPXuB4jJmDqMT8Nsu-Hxj80PuT039d9wRPU.lJlqC6wR8JcHIusRIX8oF99ySnXDO1Vhovk3_jbIs_s&dib_tag=se&keywords=jack+stack&qid=1770065971&s=books&sprefix=jack+stack%2Cstripbooks%2C119&sr=1-1 https://www.amazon.co.uk/Stake-Outcome-Building-Ownership-Long-Term-ebook/dp/B004SOVCJW/ref=sr_1_2?crid=12LO8KHUQ4X6C&dib=eyJ2IjoiMSJ9.l14EYCEUXQeMGe266YAfUsufnURJZmZtpRVe5tQj54T3dV9QDF0a00xGZgV5DveZelu8kMgJLP_yDc7YAmg8CRzO2_HojgaTCWrTrFJlDkQ8ajBs-OFDdhOSHfIpepV4FE6FRplqa_qAMm2ht0a6kMLemdfY1lJgf-iwxlEY93G8qVbTXjm1rOBOsto5WczajL8D9Y6ypPXuB4jJmDqMT8Nsu-Hxj80PuT039d9wRPU.lJlqC6wR8JcHIusRIX8oF99ySnXDO1Vhovk3_jbIs_s&dib_tag=se&keywords=jack+stack&qid=1770066026&s=books&sprefix=jack+stack%2Cstripbooks%2C119&sr=1-2 Company https://www.greatgame.com/books/the-great-game-of-business A big thank you to our episode sponsor Monotree. They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce. Head to their website to sign up. Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform -

In this insightful episode, Michael and Ally discuss their annual meetings focused on self-improvement and navigating life transitions. They reflect on the last year's theme of managing transitions, driven largely by personal changes such as moving countries and taking on new projects. The conversation delves into understanding change versus transition, with an emphasis on the significance of the nervous system in handling life's challenges. They introduce six pillars crucial for transformation: origin story, value system, nervous system management, vision roadmap, identity and foundations, and implementation. Practical advice is shared for managing stress, the importance of morning routines, and the critical need for self-awareness to achieve long-term growth. Listeners are encouraged to focus on incremental improvements and regularly reassess their goals to maintain a healthy balance in life and work. Connect with Ally: https://allygordoncoaching.com/ https://www.linkedin.com/in/ally-gordon-coaching/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsor Monotree. They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce. Head to their website to sign up. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In episode three, host Michael and special guests Mark Felix and Joel Robinson dive into the intricacies of pricing strategy, drawing valuable lessons from the retail and hospitality sectors. Joel, founder of Openr, shares insights from his extensive experience in both grocery and hospitality, emphasizing the transformative potential of sophisticated pricing management. Mark Felix, with a rich background in various retail roles including Chief Commercial Officer at the AA and positions at Sainsbury's and John Lewis, brings his expertise to the conversation. The discussion covers key value indicators, the importance of continuous experimentation in pricing, leveraging customer loyalty data, and the potential impact of AI and technology on optimizing pricing strategies. Key takeaways include the necessity for dynamic and data-driven approaches to pricing in the face of economic challenges, and the importance of creating a culture of experimentation to drive business value. Connect with Mark: https://www.linkedin.com/in/markfelix/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsor Monotree. They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce. Head to their website to sign up. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, we dive deep into the world of hospitality with Cassie Davison, the author of 'Standout Hospitality.' Cassie brings over 30 years of experience in the hospitality industry and shares insights from her journey, including owning and operating award-winning venues, consulting, and building a community for independent operators. We explore the five pillars of wisdom outlined in her book, fundamentals of setting high standards, standing out in a crowded market, defining your identity, building belonging, and telling a great story. Cassie emphasizes the importance of being purpose-driven and building meaningful connections with customers. The discussion touches on the challenges and joys of hospitality, the evolving landscape post-pandemic, and the unique strengths of independent operators. This episode is a treasure trove of wisdom for anyone passionate about creating impactful and profitable hospitality businesses. Connect with Cassie: https://www.linkedin.com/in/cassiedavison1/ Visit her webpage https://www.kithkinhospitality.co.uk/ Get your hands on a free copy of the book: https://standouthospitality.scoreapp.com/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsor Monotree. They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce. Head to their website to sign up. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael talks with Greg from 'Only A Pavement Away,' a charity co-founded by Greg and his wife, Jill, to help disadvantaged individuals secure employment in the hospitality sector. Greg shares the story behind the charity's inception and its significant impact, having placed over 800 people into jobs and added £32 million to the economy since its launch in 2018. The discussion covers their process of preparing candidates, the role of relationship managers, and the ultimate goal of expanding their reach across the UK. Greg emphasizes the importance of building quality relationships and offers insights into the challenges and successes they've faced. He also highlights the critical need for funding to continue their mission of transforming lives through meaningful employment. Connect with Greg: https://onlyapavementaway.co.uk/ https://www.linkedin.com/in/greg-mangham-5424402a/ A big thank you to our epsiode sponsor Apron. The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams. Head to their website to sign up. Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael welcomes Henry from Apron to discuss the financial pain points faced by hospitality operators. They delve into how Apron, founded in 2022, helps streamline business payments with consumer-grade simplicity. Henry explains how Apron addresses challenges like managing supplier payments, payroll, and employee expenses from a single platform, drastically saving time for business owners. Highlighting real-life cases, the conversation covers how Apron facilitates ease of financial management, allowing operators to focus on delivering exceptional hospitality. The discussion also explores the future of financial technology in the hospitality sector, emphasizing the need for fewer, more integrated tools. Henry shares his personal journey into FinTech and the profound impact Apron has had on businesses, including a touching story of how it helped a family in need. Listeners are encouraged to explore Apron's offerings at getapron.com and connect with Henry for personalized demonstrations. Connect with Henry: https://getapron.com/ https://www.linkedin.com/in/henry-matson-1283472/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our epsiode sponsor Apron. The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams. Head to their website to sign up. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael, Joel and Stephen discuss the significant lag in technological advancements within the hospitality industry, particularly in back-office systems and data processing. Despite recent efforts made due to the pandemic to digitize front-of-house operations, the conversation highlights the need to improve operational aspects to enhance customer experiences. Issues such as repetitive WiFi logins and inefficient payment processes are mentioned. The discussion also emphasizes the importance of personalization and exceptional service in fostering customer loyalty, backed by personal anecdotes. The episode concludes with a call for the industry to focus on serving people more effectively. Connect with Stephen: https://www.linkedin.com/in/stephenjohnrothwell/ https://stephenrothwell.ltd/ https://eagleeye.com/loyalty A big thank you to our epsiode sponsor Apron. The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams. Head to their website to sign up. Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael welcomes Marc Summers, a restauranteur with a bold and ambitious vision, to discuss his journey from a corporate finance career to creating a successful plant-based restaurant chain. Featuring stories of pivotal moments, including being inspired by a chef's table episode and the adrenaline of his first kitchen job, Marc outlines the organic development of his concept, the importance of testing and honing ideas through pop-ups, and the transition to opening brick-and-mortar sites. He shares his strategy for growing gracefully without compromising quality or culture, explains the intentional creation and application of core values, and highlights the excitement of future growth and new opportunities like catering. Marc also discusses the significance of transparency and respect in building a happy workplace, as evidenced by winning the Code People Award for the happiest place to work. Throughout, he reflects on the lessons learned and the importance of staying open-minded and resilient in a challenging industry. Connect with Marc: https://www.linkedin.com/in/marc-summers-561366210/ https://www.bubala.co.uk/our-restaurants Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our epsiode sponsor Apron. The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams. Head to their website to sign up. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael interviews Trudi Parr, a hospitality professional with a vibrant journey that spans across media, tourism, and the evolving hotel industry. Trudi shares her unplanned yet fulfilling entry into hospitality, her roles from operations to sales, and her eventual focus on the people aspect of the business. Emphasizing the need for human-centric approaches in hospitality, she discusses the significance of treating employees well, fostering an inclusive environment, and the impact of nurturing talent from the ground up. With a keen interest in changing the perception of the hospitality industry, Trudi highlights the importance of internally built strong people practices and the challenges of recruiting and retaining talent post-COVID. Closely following the evolution of Mollie's—a motel diner concept—Trudi shares practical insights into their onboarding process, the importance of building relationships, and the excitement around new openings, particularly the upcoming launch in Manchester. Connect with Trudi: https://www.linkedin.com/in/trudi-parr/ https://mollies.com/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our epsiode sponsor Apron. The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams. Head to their website to sign up. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael is joined by Ellie from the Prep Foundation to discuss how the foundation educates young people about nutrition and cooking, especially with the decline in food tech education due to reduced school funding. Ellie shares her journey from being a chef to working with Prep, highlighting the foundation's activities, such as in-school sessions and farm-to-fork days. They also discuss the importance of gut health, the challenges faced by schools, and the crucial role the hospitality industry can play in supporting these initiatives. The episode underscores the broader impact of teaching children healthy eating habits, aiming to tackle obesity and other lifestyle diseases. Connect with Ellie: https://prept.foundation/ Become a Prept Partner and make a real difference to food culture in the UK. Find out more here https://prept.foundation/partners/ - to find out how your school can take part in the programme, visit Prept’s website (https://prept.foundation/what-we-do/) https://www.linkedin.com/in/ellie-ledden-137329182/ Ellie up for an award. Finals on Monday. Voting open until then. Give your vote here: https://www.thestaffcanteen.com/nomination/ellie-ledden-chef-educator-sussex-1757617272#/ A big thank you to our epsiode sponsor Apron. The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams. Head to their website to sign up. Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here Takeaways: This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael engages in a detailed conversation with Tommy Giraux, the Head of Restaurant Systems at Honest Burgers. Tommy shares his extensive experience in the hospitality and retail industry across France and the UK. The discussion revolves around the integration of technology in the hospitality sector, focusing on how tech can enhance operations without losing the human touch. Tommy elaborates on the use of AI for workforce management, scheduling, and personalized customer experiences. He also reflects on the challenges and benefits of implementing a data-integrated tech stack to improve efficiency and support both employees and customers. The conversation touches on the evolving role of general managers in the age of AI, the importance of maintaining authentic hospitality, and the future outlook of tech in the industry. Tommy emphasizes the significance of networking and adapting to rapid technological advancements to stay ahead in the field. Connect with Tommy: https://www.linkedin.com/in/tommy-giraux-90030526/ https://www.honestburgers.co.uk/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, industry veterans Steve Holmes, and Joel Robinson discuss the rapid evolution in the hospitality sector brought about by technology and the pandemic. They explore how traditional methods no longer suffice and emphasise the need for new thinking and approaches, particularly leveraging technology. The discussion explores the origins and solutions proposed by Azzurri, highlighting the challenges of manual data entry, inefficiencies, and inaccuracies in the current system. They propose a standardised data model for hospitality as a game-changer, akin to revolutionary standards in other industries like barcodes in retail. The conversation also explores the role of AI and the potential for industry-wide collaboration to achieve these objectives. Connect with Joel and Steve: https://www.weareopenr.com/ https://www.linkedin.com/company/weareopenr/posts/?feedView=all https://www.linkedin.com/in/steve-holmes-a5a13613/ https://www.linkedin.com/in/joel-robinson-25352237/ This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael welcomes Filip Linek, a hotel operator turned tech innovator, to discuss the advancements in AI and robotics in the hospitality industry. Filip shares his journey from running a packaging company to owning and managing hotels in the Czech Republic. Highlighting the challenges of staffing and maintaining high-quality service, Filip reveals how AI technology, particularly his creation, BE‑A, is transforming the guest experience by automating responses and improving efficiency without losing the human touch. Filip explains the development and future plans for BE‑A, including its potential to become a virtual receptionist capable of handling multiple languages and tasks seamlessly. The discussion also delves into the broader implications of AI in hospitality and how it might change the landscape of the industry. Filip shares his excitement about presenting BE‑A at an upcoming Hospitality Tech Expo in London and his belief in combining human and robotic efforts to enhance customer service. The episode concludes with his leadership insights on the importance of adaptability, the value of having a visionary team, and his hopes for the future of hospitality. Connect with Filip: https://www.linkedin.com/in/filip-linek-flæ-robotics/ https://be-a.ai/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode of the Hospitality Mavericks podcast, host Michael engages with Jannes Sörensen, founder of Kepler Hotel Group and Kepler International Hospitality Academy. They discuss how the Kepler brand aims to redefine luxury hospitality by focusing on guests' essential needs rather than mere wants. Topics include the role of AI in hospitality, the importance of plant-based dining, and how businesses can serve as vehicles for positive societal change. They also explore insights on self-leadership and the future landscape of hospitality in a rapidly evolving world. The episode underscores the timelessness of human needs and the transformative potential of conscious hospitality. Connect with Jannes: https://www.linkedin.com/in/jannessoerensen/ https://www.learnkepler.com/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This episode delves into the topic of neurodiversity within the hospitality industry, particularly focusing on ADHD. Michael, alongside guest Gareth, explores how recognizing and accommodating neurodiversity can lead to better business outcomes, improved staff retention, unleashed innovation, and enhanced employee wellbeing. Gareth shares his personal journey from growing up in a hospitality family to experiencing burnout as a hospitality manager, eventually leading to his ADHD diagnosis. He discusses the impact of this diagnosis on his career and personal life, and the steps he has taken to adapt his work environment to his needs. The conversation highlights the importance of creating a workplace culture that is open, understanding, and supportive of neurodiverse employees. Gareth also shares his vision for a neurodiversity-friendly hospitality industry and offers advice for both neurodiverse individuals and leaders in the sector. Connect with Gareth: https://www.linkedin.com/in/gareth-p-rees/ https://www.instagram.com/adhospitalityd/ https://adhospitalityd.com/ https://www.linkedin.com/company/attention-deficit-hospitality-disorder/posts/?feedView=all Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, the discussion centers around the significant impact of investing in frontline teams to enhance business performance in the hospitality industry. Geoffrey Toffetti shares their journey from modest beginnings to becoming a leader in optimizing sales through frontline engagement. The conversation covers building a people-first culture, the evolution from consulting to a SaaS model due to COVID-19, and the role of trust and leadership in fostering a productive environment. The episode highlights practical approaches to improve employee engagement, sales techniques, and the importance of consistent customer experiences. Insights into the potential of AI in enhancing operational efficiency and the future focus on integrating food and beverage services into the holistic revenue strategies for hospitality businesses are also discussed. Connect with Geoffrey: https://frontlinepg.com/ https://www.linkedin.com/in/gtoffetti/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, James Bates from QVO Hospitality shares the journey from the inception of his business in 2014 to its current status with multiple restaurant locations. Over nearly a decade, James and his team have navigated various challenges, including Brexit, COVID-19, and fluctuating economic conditions. Throughout their journey, they have utilized the EOS framework to systematize and scale their operations. The discussion delves into how the company maintains momentum and clarity in an industry fraught with difficulties, the importance of culture and values, and the strategic moves that have allowed them to expand. James also discusses their latest venture in Chester and offers insights into maintaining drive and ambition in the face of adversity. With stories of daily operations, challenges, and insights into their future plans, this episode offers a comprehensive look at what it takes to grow and sustain a hospitality business. Connect with James: https://www.linkedin.com/in/james-bates-b1128060/ https://www.instagram.com/jaymaray_/ james@qvohospitality.com www.maray.co.uk www.buyers-club.co.uk www.theoneoclockgun.pub Book: https://uk.bookshop.org/a/8596/9781936661831 This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this conversation, Howard and Michael explore the themes of disconnecting from technology, fostering community, and nurturing genuine human connections. Howard, who organised 'offline dinners,' shares insights from his journey from the stock market to co-founding a successful company, Invaluable, and his realisation of the importance of human interaction. They discuss the challenges and rewards of stepping out of one's comfort zone, the pros and cons of technology in our lives, and Howard's book, 'Leave Your Phone at the Door.' The discussion highlights the value of vulnerability, the significant impact of small gestures, and how real life begins beyond the screen. They also touch upon the essence of true success, and the transformative potential of simple, human interactions in making the world a better place. Connect with Howard: https://www.linkedin.com/in/howard-lewis-offline/ https://www.amazon.co.uk/Leave-Your-Phone-Door-OFFLINE/dp/1635769396 Instagram: https://www.instagram.com/howardlewisoffline Personal Facebook: https://www.facebook.com/profile.php?id=100009863233117 OFFLINE Facebook: https://www.facebook.com/profile.php?id=100064994021337 TikTok: https://www.tiktok.com/@howardlewisoffline?_ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael welcomes Sam Coulstock to discuss the challenges and opportunities in preparing the next generation for the workforce. Sam shares his journey from being an aspiring chef to spearheading Inspired Community Group, a Community Interest Company aimed at bridging the gap between young people and the hospitality industry. They discuss the importance of understanding the needs of Generation Z, the perception issues surrounding careers in hospitality, and the impact of targeted career guidance. Sam also elaborates on the motivator program, which trains young professionals to inspire students in schools, and talks about the necessity of a sustainable funding model to support these initiatives. Listeners will gain insights into how businesses can proactively engage with and help shape the future workforce while addressing critical societal needs. Connect with Sam: https://inspiredgroup.org.uk/ https://www.linkedin.com/in/samcoulstock/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy