Retail Transformation Show with Oliver Banks
Business & Economics Podcasts
The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities. So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you. The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.
Location:
United Kingdom
Description:
The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities. So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you. The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.
Twitter:
@ollie_banks
Language:
English
Website:
https://obandco.uk
Email:
oliver.banks@obandco.uk
Episodes
293: Becoming A Human Centric Company
5/6/2024
Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic business outcomes like profit tend to fight it's way into pole position, guiding us about how we think, behave and act. To help us reflect on how we embrace humanity, Philippa White, author of Return On Humanity, joins to explain and explore what it really means to be human-centred.
Listen to this episode to discover:
Show notes at www.obandco.uk/293.
Duration:00:34:41
292: Leaping The Transformation Gap
4/29/2024
The world is changing, but are you changing fast enough and looking to go far enough? Plenty of companies thought they were, but they've since been consigned to the history books. Are we facing a mental block that prevents us from seeing the true transformation that's required? Retail expert and author of Leaders Leap Steve Dennis joins to explain how retailers can avoid the trap of timid transformation and instead prepare themselves for a meaningful shift.
Listen to this episode of the Retail Transformation Show and hear:
Find the full show notes at www.obandco.uk/292.
Duration:00:42:23
291: Cutting Edge Solutions To Counter Shrink
4/22/2024
Dive into the dynamic world of shrink solutions to combat one of the industry's major challenges, the rapidly increasing levels of unknown loss and theft. As retail evolves, so does the challenge of managing shrink and minimising theft; from advanced detection technologies to innovative on-floor strategies, each solution offers a unique angle on preventing loss. This episode is your guide to transforming shrink management into an opportunity for growth and innovation. Whether you're combating opportunistic shoplifting or organised crime, learn how tailored and localised approaches can revolutionise your retail environment.
Listen to this podcast episode to hear:
Show notes are at www.obandco.uk/291.
Duration:00:24:08
290: Segmenting Shrink To Uncover The Real Challenge
4/15/2024
Shrink in retail isn't just about hoping the number resolves itself; it's about understanding the intricate web of causes that lead to loss. While shrink has perennially been a concern for retailers, recent escalations in retail crime and aggressive incidents have thrust it into the spotlight with renewed urgency. In this episode, Oliver Banks explores and segments the nuanced causes of shrink, from theft and shoplifting to internal errors and process failures. Listen in to uncover insights on the true nature of shrink and prepare yourself with the knowledge needed to address these challenges effectively in your retail operations.
Listen to this episode to:
Show notes are at www.obandco.uk/290.
Duration:00:30:07
289: Igniting A Start-Up Spark In Big Business
4/8/2024
When a company is first founded, it's full of life. There is a start-up spark that drives improvement and change, and challenges the norm. But when that same company grows into a big business and becomes recognised as a "corporate" rather than a "start-up", this spark is diluted or even extinguished completely which can be a dangerous position. So as we're looking to transform, how can we ignite (or maybe reignite) the start-up spark in big business? Join Oliver Banks and discover how you can take on the traits and mindsets of an entrepreneur to build a culture that's ready for change and disruption.
Listen to this episode to discover:
The full show notes are at www.obandco.uk/289.
Duration:00:26:02
288: How Our Own Brain Blocks Meaningful Work
4/1/2024
In the fast-paced world of today, the tug-of-war between immediate tasks and strategic objectives is relentless. We know the tasks that need to get done. But why don't we do them? In this episode, Oliver Banks uncovers the psychology and neuroscience behind meaningful work and explains how our own brains can prevent us from the most important tasks and activities that we must do. Learn four simple approaches to overcome this, as well as consider the organizational impacts that could be present.
Listen to this episode of the Retail Transformation Show and:
Show notes at www.obandco.uk/288.
Duration:00:25:56
287: Why The Change Is Not Realising The Benefits
3/25/2024
A transformation's business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don't exist or they can't be quantified. What happened? Was this a mirage? Were we being overly optimistic? In this episode of the Retail Transformation Show, Oliver Banks explores the reasons behind initiatives that can't or won't show the realised benefits.
Listen to this episode and hear:
Show notes at www.obandco.uk/287.
Duration:00:25:44
286: The Department Store's Predicament
3/18/2024
Department stores have played an enormous role in the retail landscape and often occupy large and important stores. However, in recent years, department store retailers have become increasingly challenged. While some have closed down, others continue to struggle in the face of increasing costs, intense competition, and faltering consumer demand. GlobalData's Managing Director, Neil Saunders joins to explore the challenge facing department stores and explore if the business model is still valid and viable.
Listen to episode 286 of the Retail Transformation Show and hear:
The full show notes are at www.obandco.uk/286, including more about Neil Saunders, suggested episodes to listen to next and more about the Retail Transformation Briefing.
Duration:00:33:25
285: How Technology Is Changing The Role Of People
3/11/2024
There is always debate about whether technologies like AI and robotics are destroying frontline jobs and "dehumanising" organizations. Or is the opposite true, where the argument is that these technologies are creating brand-new roles and opportunities? Join Oliver Banks as he considers 3 major technologies that have been connected to major job losses to see what's happening. Also, reflect on the important question about what the role of people in the evolving world of retail is.
Show notes at www.obandco.uk/285.
Duration:00:22:27
284: Building Momentum To Deliver - Book Launch Special
3/8/2024
A transformation's ultimate success is reliant on progress and execution. Because, without these aspects, nothing changes and the status quo lives on. The transformation withers and invested time, money and effort is wasted. In our special series of episodes, join Oliver Banks to explore the fourth quadrant of the core framework from his new book, Driving Retail Transformation: How to Navigate Disruption and Change.
Find out more at www.DrivingRetailTransformation.com.
Duration:00:10:42
283: The Human Side Of Change - Book Launch Special
3/7/2024
The human aspects of transformation are among the hardest. They're often invisible, intangible and highly variable. But without facing into these factors, it's easy to veer off course and be blocked by obstacles. As we continue to celebrate the launch of Oliver Banks's new book, Driving Retail Transformation, this episode delves into aspects from the third quadrant of the Retail Transformation Steering Wheel which focuses on mindset and leadership.
Find out more at www.DrivingRetailTransformation.com.
Duration:00:08:30
282: Understanding The Solution - Book Launch Special
3/6/2024
Once you understand the problem or challenge, then you can start to consider the options and opportunities that forge the solution. In this bonus episode of the podcast to celebrate the launch of Oliver's book, Driving Retail Transformation, explore the second quadrant of the Retail Transformation Steering Wheel and discover why documentation has more value than first meets the eye.
Find out more at www.DrivingRetailTransformation.com.
Duration:00:08:10
281: Understanding The Problem - Book Launch Special
3/5/2024
Perhaps you know to "start with why". But before you understand the "why" of the transformation, you must first understand the status quo. What challenges face the business, or opportunities could be seized? In this special launch week bonus episode of the podcast, explore the first quadrant of the Retail Transformation Steering Wheel.
Find out more at www.DrivingRetailTransformation.com.
Duration:00:08:43
280: Driving Retail Transformation - Book Launch Special
3/4/2024
Retail leaders face disruption on every side. But transforming in response, while necessary, is easier said than done. Oliver Banks's new book, Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty. In this special episode, explore the Retail Transformation Steering Wheel.
The book, Driving Retail Transformation: How to Navigate Disruption and Change is available in all good book stores.
Find out more at www.DrivingRetailTransformation.com.
Duration:00:09:42
279: Being Confident Despite Uncertainty
2/26/2024
In a world spinning with volatility, uncertainty, complexity, and ambiguity, the ability to remain confident is more crucial than ever. This episode brings to the fore the insights of Julie Smith, an executive leadership coach and author of "Coach Yourself Confident," as she dissects the nuances of confidence in today’s fast-paced environment. Delve into the intriguing concept of the 'self-doubt tax' and how embracing failure can paradoxically become a cornerstone of building confidence. Also, unravel the strategies for cultivating inner trust and inspiring confidence in others, ensuring that leaders can navigate through uncertainty with conviction and poise.
Listen to this episode of the Retail Transformation Show and:
Find the full show notes at www.obandco.uk/279.
Duration:00:28:53
278: What My Book Is Not
2/19/2024
In the ever-evolving retail landscape, success isn't just about simply adopting the best technologies or jumping on the hottest trends. It's about having the insight and agility to navigate through key themes and adapt to change. In this episode, delve into the philosophy behind Oliver Banks's book, "Driving Retail Transformation: How to navigate disruption and change." This guide equips you with the mindset and tools to carve your own path through the transformation journey. Join Oliver and learn what NOT to expect between the covers and why this book is being called "essential reading" for retail leaders.
Listen to this episode to discover:
Register for the virtual book launch on 4th March at DrivingRetailTransformation.com/event
The full show notes are at www.obandco.uk/278.
Duration:00:22:28
277: Explore The Hyper-Connected Store
2/12/2024
Connectivity is a standard expectation for modern retail stores. But what if networks and Wi-Fi connections could deliver more and open new opportunities? Enter the 'hyper-connected store'. In this episode, Keith Cahoon from Juniper Networks shares more about the vital role of connectivity and what modern networks can enable for forward-thinking retailers and their store environments.
Listen to this episode of the Retail Transformation Show:
The full show notes are at www.obandco.uk/277.
Duration:00:30:40
276: The Small Steps To Continuous Improvement
2/5/2024
Delve into the art of continuous improvement which has reshaped industries and personal habits alike. Originating from Japanese car manufacturer Toyota and popularized through Lean Six Sigma, Kaizen is more than a methodology; it's a mindset of perpetual betterment. Join Oliver Banks and unpack the essence of making each day more efficient and effective than the last, applying Kaizen not only to business operations but also to personal growth and productivity. With practical tools and insightful discussions, we pave the way for incremental yet powerful transformations in your retail environment and beyond.
Listen to this podcast now:
Show notes at www.obandco.uk/276.
Duration:00:18:29
275: Short Term Gains, Long Term Pains (part 2)
1/29/2024
The best way of avoiding making reactive short-term decisions at the expense of long-term performance is to be more planned in the long term. Easy to say, harder to do. Join Oliver Banks and consider how you can avoid the long-term pains but instead look to build the plans, culture, and leadership attributes and attitudes that can weather the short-term challenges and continue to persevere on towards the company vision.
Listen to this episode of the Retail Transformation Show and discover:
Show notes at www.obandco.uk/275.
Duration:00:31:59
274: Short Term Gains, Long Term Pains (part 1)
1/22/2024
Confront the retail strategist’s dilemma: seizing the day without compromising tomorrow. In tough trading conditions, we chase short-term targets with a tempting path of quick fixes and instant rewards. But do we pause to consider the long-term game? Like a game of chess, every move counts and victory is not achieved in a single turn. Join Oliver Banks and learn the tactics that ensure today’s wins don’t become tomorrow’s losses through a series of considerations, thought-provoking questions and key activities.
Listen to this episode of the Retail Transformation Show and hear:
Find the full show notes at www.obandco.uk/274.
Duration:00:28:12