The Maximum Lawyer Podcast

Watch the YouTube version of this episode HERE Are you looking for a way to streamline your law firm’s efficiency with claims? In this episode of the Maximum Lawyer podcast, Becca Eberhart chats with Jim Andrews about his innovative platform, Precedent, which aims to improve the efficiency of attorney-handled claims. Jim shares what Precedent is trying to achieve within the legal space. Precedent tries to bridge the communication gap that exists between plaintiff firms and insurance carriers, which can be a complicated relationship. Since both areas work with each other frequently and still use outdated methods to share information, Precedent uses AI to streamline and standardize administrative tasks and communication. Jim shares how AI is being used to reduce timelines for claims making their way between both industries. One of the features of the AI technology being used is extracting all the necessary information insurance carriers need from documents the legal firm provides. When it comes to this important information, the system can identify missing or incorrect information on the spot. Since it can be spotted quickly, it provides legal firms the ability to adjust and change what is needed. This ultimately limits the need for unnecessary and lengthy communication between both sides. Take a listen to learn more about Precedent! 00:23 The mission of Precedent 1:29 The communication problem between firms and insurance carriers 13:04 The implementation of AI in streamlining injury cases 17:43 Addressing the communication problem Tune in to today’s episode and checkout the full show notes here. Connect with Jim: WebsiteLinkedin

Watch the YouTube version of this episode HERE Are you a lawyer who is looking for a new way to improve your marketing capabilities? In this engaging episode of the Maximum Lawyer Podcast, Jim and Tyson delve into the world of digital marketing with expert Julie Chanel where they discuss success in building sales funnels. Julie shares the concept of a sales funnel and how it can be used for marketing a business. A sales funnel is simply a website that usually comes out of social media and calls for a consumer to take action. As it relates to the legal field, lawyers can use funnels such as a Google Ad to get potential clients to think about making that call. Funnels are so important for lawyers because people are not getting a lawyer until they are in crisis, so you need to be top of mind at all times. Julie provides examples of the different types of funnels lawyers can use to reel in clients. One funnel includes those that are helpful to a potential client. This could be an ad targeting a generic legal matter that a lot of people may encounter in their lifetime. Retargeting funnels exist on social media platforms as reminders after someone has visited your website. It is a way to stay in a potential client’s mind in case a time comes where they need your help. Take a listen to learn more about integrating sales funnels in your practice! Jim's Hack: Talk to people who are not lawyers about business development. It provides different perspectives on how they do business and learn different skills. Julie’s Tip: Send things like landing pages and follow up emails to 5 people who work in different industries. This will allow you to get feedback on how your work is interpreted. Tyson's Tip: Make a note when you speak to a client that involves a personal or positive event so that when you speak to the client again, it can be brought up as a conversation starter. It is a great way for the client to feel seen and heard. 6:49 The concept of sales funnels 9:52 The significance of the top and bottom of the funnel 15:51 Exploring the potential use of funnels for injury attorneys 22:15 Insights into the marketing techniques used by non-lawyers Connect with Julie: WebsiteInstagram Facebook Linkedin Youtube TwitterTikTok

Watch the YouTube version of this episode HERE Do you struggle with keeping realistic expectations? In this episode of the Maximum Lawyer Podcast, Tyson and Jim share their insights on unbridled optimism and how it relates to the field of law. Unbridled optimism involves the idea of being overly optimistic and not focusing on the right things. Jim and Tyson share the reasons why people tend to act this way. For some, it is done to avoid having negative conversations. Being optimistic turns your mind away from potential downfall or feelings of heartache. As it relates to the legal field, it is important to see a problem and figure out how to address it. For Jim and Tyson, it could be seeing a dip in email signups, thinking about why it happened and finding ways to solve the problem. Jim and Tyson share the importance of accurate thinking. Things are not always going to go your way and decisions you think are good will not deliver perfect results every time. Accurate thinking involves being realistic about the outcomes of situations. Setting benchmarks can help create action. If something does not go according to plan, set a benchmark or action that will lead to another result. Listen in to learn more! 1:35 Discussion on the negative impact of unbridled optimism 11:18 Explanation of the Stockdale Paradox 13:04 Importance of accurate thinking and setting benchmarks Tune in to today’s episode and checkout the full show notes here.

Watch the YouTube version of this episode HERE In this episode of the Maximum Lawyer Podcast, co-host Tyson Mutrux delves into the advantages of shared inboxes for law firms, as they can enhance team collaboration and efficiency. Tyson provides a detailed look at Zoho Team Inbox's features, such as customizable views and email templates, which streamline communication within legal teams. Listen in! 03:15 The benefits of using team inboxes, including improved collaboration, productivity, and reduced response times 04:07 The various features of Zoho Team Inbox, such as customizable views, email assignment, chat integration, snooze option, and email templates. 08:13 How to use client names as tags, integration with automation rules, and the importance of integrating with case management systems. 09:05 Analytics and reports available for law firm owners, including email response tracking, activity logs, encryption, two-factor authentication, and role-based access. hereherehere

Watch the YouTube version of this episode HERE Are you someone who is looking to transition into law? In this engaging podcast episode, Jim and Tyson sit down with Bill Gshwind of Minnesota Construction Law, who shares his unique journey into law after a 25-year tenure in business. Bill shares lessons learned from a business failure which led to a transition into the legal field. After spending over 5 years owning a business where many financial mistakes were made, Bill decided to take a chance and sell the business after realizing he had lost control. Transitioning into the legal field came from working with a lawyer who did not understand him as a small business owner. From that point on, Bill dedicates his time working with clients in which he understands what their needs are as business owners. Bill provides insight in his decision making processes and how it structures his firm. One thing Bill has implemented is strategic planning, which involves long term planning and mapping out how you will get to your goals. This can ultimately lead to certain decisions being made to ensure that goal is reached. Bill also shares the importance of ensuring the responsibility for the performance of work is not put on a client. It is important that lawyers are doing what they are hired to do and have clients leave feeling satisfied. Take a listen to learn more! Jim's Hack: Tell clients that: Just because you can doesn't mean you should. Tyson's Tip: Get your blood tested. 12:16 The impact of the business failure on the decision-making process 18:38 The challenges of the billable hour system 19:24 The importance of delivering value to clients 22:27 Using tools to solve client problems Tune in to today’s episode and checkout the full show notes here. Connect with Bill: Website Instagram Facebook XLinkedin

Watch the YouTube version of this episode HERE In this episode of the Maximum Lawyer Podcast, co-host Tyson Mutrux explores the strategic use of target lists in law firms. Target lists are more than just a to-do list; they are a strategic tool (spreadsheet) that can focus your firm's efforts on specific cases, ensuring that you're not just busy, but productive. By identifying the cases that are most likely to be resolved within a quarter, you can allocate your resources effectively and increase your chances of success. This approach is about working smarter, not harder. Listen into the full episode to hear how Tyson does this! 02:51 The components and tracking methods of target lists 04:43 How target lists allow teams to focus on specific cases Tune in to today’s episode and checkout the full show notes here. Ask us a question about starting your own law firm here! Peak Performance Intensive with Dr. Jason Selk, sign up here!

Watch the YouTube version of this episode HERE Are you a lawyer who is thinking about starting their own firm? In this episode of the Maximum Lawyer podcast, Jim and Tyson speak with Lauren Klein, co-founder of Flourish Law Group. Lauren shares her transformative journey working in a large firm to starting her own boutique firm. Lauren provides some insight on the challenges and rewards that come with leaving Big Law and starting a small firm. One of the rewards is the focus on marketing. For small law firms, there is flexibility to focus on the clients you want to and design a marketing plan that is unique and not controlled by a larger company. Another reward that comes with having your own firm is the ability to control the delegation of tasks and create a system or workflow that works for you as the owner. Transitioning from big law to a small firm owner can allow you to help guide new law school graduates. Most new graduates are eager to work in big firms because it means more money and more success. But, Lauren dismisses that idea in that the team and culture you have regardless of the size of the firm is what matters. Asking questions about work life balance as well as what a typical day looks should be used to make a decision. Listen in to learn more from Lauren! Jim's Hack: The phrase “first party data” which are the emails and phone numbers of people who consume your content. From an analytics perspective, it is important to know who is watching your content and how to connect with them. Lauren’s Tip: Do not fall into the trap of thinking that in order to become a successful attorney, you need to be overworked, unhappy and unhealthy. Tyson's Tip: Just let it go. If you are having feelings of resentment or anger towards someone, just try to find a way to let it go and focus on yourself. 2:57 The challenges and rewards of starting a law firm 6:30 The struggle of delegation 16:01 Experiences in big law 28:19 The myth of overwork in the legal profession Tune in to today’s episode and checkout the full show notes here. Connect with Lauren: Website Instagram

Watch the YouTube version of this episode HERE Are you looking for ways to spice up your team meetings? In the latest episode of the Maximum Lawyer Podcast, Tyson reflects on his law firm's recent quarterly meeting, which embraced a "Future is Bright" theme. Tyson shares the activities that occurred during the firm's quarterly meeting that can be impactful for staff. Activities included functional games that had a purpose. Some included playing games where you would get feedback from colleagues or games to get to know each other. The goal for these activities is to share ideas that could lead to a change in how something is done in the workplace or the implementation of a new process. Another aspect of these quarterly meetings is to go over the company’s core values, mission as well as the review of the past 4 months to see what has been accomplished. Listen in to learn how to incorporate Tyson’s ideas into your quarterly meetings! 1:35 Explanation of the theme for the quarterly meeting 4:32 Description of the light-hearted activities that happen during the meeting 7:03 Discussion and sharing of simple yet impactful ideas 10:01 Review of priorities and future focus for the upcoming quarter Tune in to today’s episode and checkout the full show notes here.

Watch the YouTube version of this episode HERE Are you a law firm owner who needs to market their firm better? In this insightful episode of the Maximum Lawyer Podcast, Jim and Tyson engage with Vaidas and Steve from RizeUp Media to explore the intricacies of selecting a digital marketing agency. When searching for a marketing agency, it is important to find one that aligns with your goals as a firm. Vaidas and Steve share a few red flags to look out for and some things to consider. One red flag is working with a company that does not truly understand the vision of a law firm and what the firm needs from a marketing standpoint. Marketing a firm involves a lot of things, including knowing who your audience is and where they are located. A good marketing agency is going to do the research and work with you to determine these factors. When it comes to the relationship between a firm and a vendor, like a marketing agency, communication is key to a successful partnership and results that will make the firm money. For a firm it is important to let your partner know what is and isn't working. To maintain consistent communication, set up recurring meetings for 15-30 minutes to go over how things are going for the firm as well as strategizing if a change is needed. Take a listen to learn more! RizeUp Media is offering Maximum Lawyer listeners a free competitive analysis of your competition and your market. They will review your current performance and compare it to your competition to help determine what you can do better. Claim yours here! Or email vaidas@rizeupmedia.com or steve@rizeupmedia.com. Jim's Hack: Using the phrase “happy and grateful” which for him means something needs to get taken care of. Vaidas’s Tip: is to use the app Loom, which is a recording tool and can be utilized to record short videos or snippets to send to people. Steve’s Hack: is using legal directories as an analytics tool and seeing how many calls you get from individuals who have found your firm through a directory. Tyson's Tip: Use a Notebook LM which is a virtual AI assistant. You can upload documents and ask the tool anything which will then provide answers using those documents. 2:49 Discussion on red flags when hiring a digital marketing agency 7:51 Seeking exclusivity in their marketing partnerships. 17:33 The importance of communication for successful partnerships 19:42 Importance of regular follow-ups and communication with clients Connect with RizeUp Media: Website Instagram Facebook Linkedin XTune in to today’s episode and checkout the full show notes here.

Watch the YouTube version of this episode HERE Are you a law firm owner that is looking for ways to show appreciation to your staff? In this episode of the Maximum Lawyer Podcast, Tyson delves into the positive impacts of the "Teammate of the Quarter" award at his law firm. Tyson shares some highlights of the award and what makes it such a great aspect of the law firm. Since law firms are such busy environments, it can be difficult to stop, reflect and recognize the hard work of those who work at the firm. What this award does is cultivate a culture of appreciation for those that contribute to its success. Having a positive work environment is crucial to any successful law firm, and awards like the Teammate of the Quarter help achieve that goal. The Teammate of the Quarter award contributes to better collaboration and engagement amongst a team. The award allows for team members to get to know each other on a personal level and it can lead to better collaboration when working on tasks and projects. Tools like Zoho and Google Meets Polls can be utilized to create surveys for staff to provide their input on who the Teammate of the Quarter should be! Listen in to learn how to integrate this award within your firm! 00:24 The benefits of the Teammate of the Quarter Award 3:16 How the award drives a positive work environment 10:28 The success of the award process Tune in to today’s episode and checkout the full show notes here.

Watch the YouTube version of this episode HERE Are you a law firm owner who is thinking about integrating automation into your workflows? In this episode of the Maximum Lawyer Podcast, Ali Zahid, CEO of LegalMate, delves into the transformative impact of legal tech on law firms. Ali shares the concept of LegalMate and what it tries to solve for law firms and lawyers alike. LegalMate is an automation platform that is integrated with CRM’s like Clio to streamline processes that would otherwise be done using traditional paper based methods. What makes LegalMate so efficient is it takes away the manual labor and gives time back to lawyers. Tasks like intake can be time consuming and using a paper based system is prone to error and can get lost if not filed properly. LegalMate does all the work for law firms and helps with keeping everything in order. When it comes to integrating automation with workflows, Ali recommends it is best to start small. This is more so for law firms that do not have an automation system in place at all. It can be tough for teams to adapt to a new system if too many things are being implemented at once. It will take time for teams to learn a new automation system and let go of the old way of working. For firms that have a process mapped out already or currently work with some kind of automation, it is still best to start small but aggressively expand to move things along quicker. Take a listen to learn more about automation in the legal space! 1:42 How Legal Mate helps law firms streamline processes 8:43 The process of assessing law firms' workflows 11:02 The approach for law firms to start small with automations 29:43 Discussion on injecting AI into workflows Connect with Ali: Website XInstagram

Watch the YouTube version of this episode HERE Are you a lawyer that would like to work on their public speaking skills? In this episode of the Maximum Lawyer Podcast, Jim and Tyson are joined by Kerry Barrett, an expert in on-camera media training for Fortune 500 companies. Kerry shares her insights on public speaking and offers tips for lawyers to improve their on-camera skills and connect with potential clients. Public speaking can be a very intimidating thing to overcome. For lawyers, public speaking is something that needs to be mastered as there are instances like tv work or in person court hearings and trials that provide the space to speak in front of people. Carrie provides some tips for lawyers to get over this hurdle. One way is to step outside of your comfort zone and find ways to make yourself and your name known to people. Apply to be on a podcast about the legal field or research media opportunities to network and let others know who you are. It is all about getting comfortable with being uncomfortable. Communicating to people as a lawyer can be a tricky task, especially if someone is not well versed in speaking with clients. One issue Kerry identifies for lawyers is that most speak to clients using legal terms. Clients do not know any legal jargon, so it is important to break down what is being said in simple terms. This also applies to lawyers who are speaking on camera. In this setting, lawyers are performing and not simply delivering information in a courtroom. What is being provided in terms of content needs to be laid out in a way that can be understood easily. Listen in to learn more from Kerry on public speaking! Jim's Hack: If you find yourself with a few minutes to spare, just pull out your phone and record a TikTok to see what happens. Get the content out there and then deal with graphics later on. Kerry’s Tip: When you are on stage or you're in front of a camera, there are two things you always need to have. One is a plan and one is presence. The plan is that you understand your delivery and the presence is what comes into play when all that other stuff goes sideways. Tyson's Tip: Ted Talk called the 100 Days of Rejection, where this guy puts himself through 100 days of possible moments of rejection from people. It is a great watch for those that struggle talking to people, being on stage or doing videos. 4:19 Advice on teaching public speaking skills 7:09 Discussion on common mistakes lawyers make on television 17:14 How lawyers can build connections with potential clients 20:06 How to use simple language for effective communication Tune in to today’s episode and checkout the full show notes here. Connect with Kerry: WebsiteLinkedIn YouTubeInstagramFacebookTikTokPinterestBlog

Watch the YouTube version of this episode HERE Are you a law firm owner who is finding it difficult to manage finances? In this episode of the Maximum Lawyer Podcast, Jim and Tyson delve into financial management within law firms. Many law firm owners struggle with financial management, especially when it comes to paying themselves a salary. Jim and Tyson share the importance of paying yourself as a law firm owner. There is discipline involved when establishing how much money you receive as an owner. Many law firm owners feel they can take however much they want because they are in charge and bring in clients. But, this mentality is how lawyers end up with a struggling business, so it is important to determine and maintain a balance. Jim and Tyson discuss the emotional and psychological challenges law firm owners face when it comes to handling finances. It is so easy to get lost in the amount of money that starts to come in when things get busy and more staff are hired. It is important to maintain good financial habits to ensure not only you as the owner are given a decent wage, but your employees and all necessary expenses are paid. Hiring a good accountant or bookkeeper for a firm is key to ensuring nothing is out of the ordinary. Take a listen to learn more about responsible financial management! Jim's Hack: Download the ChatGPT Apple iPhone app and just talk to it. You can ask it all types of questions and it gets better each day. Tyson's Tip: Challenge people to not drink for 30 days and see how it makes you feel. 1:38 The importance of paying yourself a salary 15:20 The psychological barriers associated with financial management 18:13 The importance of reflecting on financial matters Tune in to today’s episode and checkout the full show notes here.

Watch the YouTube version of this episode HERE In this podcast episode, Tyson tackles the sensitive topic of employee termination. His tips include: acting promptly, communicating directly and respectfully, and having a termination plan, particularly for remote workers. Some of the points Tyson dive deeper in this episode is to avoid prolonging discussions during the termination meeting, being objective, and not disparaging the employee post-termination. You could also offer support for the employee's transition and being transparent with the team are also highlighted. It’s the leader's responsibility to make tough decisions for the firm's health which includes the tasks of parting with employees. But hopefully, these shared tips will make things a little easier. Listen in! 01:31 Making the decision to part with an employee 03:41 The preferred method of being direct and respectful when parting with an employee 06:38 The importance of being open with the team about a termination 07:33 Considering offering help to the terminated employee 10:05 The necessity of seeking legal counsel and support Tune in to today’s episode and checkout the full show notes here.

Watch the YouTube version of this episode HERE Are you thinking about becoming your own boss and starting a law practice? In this podcast episode, Jim and Tyson interview Margeaux Thomas, a seasoned lawyer who specializes in business divorces. Margeaux shares her transition from working in a large firm to establishing her own practice. Margeaux provides some insights on establishing her own practice and some things she had to consider beforehand. One thing was connecting with other lawyers in her circle who provided some tips and tricks to getting started on her own and what was needed to become her own boss. Another thing was understanding that as a lawyer, you can always pivot and work at another firm if starting your own doesn't work out. This mentality helped Margeaux in becoming more confident in her ability to succeed. Margeaux shares her thoughts on how to partner up in a law firm and what to focus on. Looking at a business partnership like a marriage is something Margeaux tells people that come to her for advice. It is important to communicate to a potential business partner about the roles each person will have, finances and each other’s risk tolerance to decide if it is something to move forward with. It is also crucial to get a prenup or operating agreement to ensure both individuals are on the same page. Listen in to learn more! Jim's Hack: Read the book “Already Free” by Benjamin Hardy. It is about the intersection of psychotherapy and Buddhism and talks about the value of therapy. Margeaux Tip: Read the book “Domestic Assistant Advantage’' by Steve Riley. She learned to hire a personal assistant to help with personal tasks to expand her reach. https://amzn.to/3TmuDS8 Tyson's Tip: Use TEMU to order office supplies. 2:17 Discussion of learning curves 9:24 Insights on partnering in a law firm 14:26 The importance of building a team earlier when starting a business Tune in to today’s episode and checkout the full show notes here. Connect with Margeaux: Website Facebook LinkedIn LinkedIn Office

Watch the YouTube version of this episode HERE In this podcast episode, Tyson shares insights into his firm and the recently revised office hours. The firm shifted from team-specific hours to a more unified approach, introducing one mandatory 15-minute office hour from 12:45 pm to 1:00 pm, and two optional slots at 8:45 am and 3:45 pm, all in central time. This office hour change, aims to simplify scheduling, foster better communication, and improve productivity. 01:12 Tyson explains the new approach with mandatory and optional office hours 03:09 Tyson details the new office hours structure, providing flexibility and opportunities for communication within the firm 05:17 The positive impact of the changes to office hours and encourages feedback from the listeners Tune in to today’s episode and checkout the full show notes here.

Watch the YouTube version of this episode HERE Are you a law firm owner who needs a tool to visualize the work of your team? In this podcast episode, Jim and Tyson interview John Grant about implementing the Kanban methodology in legal practices. John provides some insight on what the Kanban methodology is and why it is such a great thing to add to law firms. Kanban boards are used in the project management space and can be used as a tool to outline work. It is often used in scrum meetings among teams to break down goals. For example, if a team is working on a project to streamline the intake process, a Kanban board can be used to visualize how that process can go using columns and cards. They are meant to allow users to see workflows and identify areas where there is a roadblock. It can be customized to the likeness of any team! John shares some of the templates he has created that can help law firms succeed. One is a litigation workflow, which can be used to help outline a case. There is a column for intake and research, one for strategy, one for mediation/negotiation and then one for the trial process. This lays out the whole case in front of you which when visualized can help see the whole picture. The transactional template is similar but might not include a trial phase. John provides a few examples of different types of Kanban boards. One of them is BusinessMap, which is great for large firms due to the amount of users that can utilize it at once. KanbanZone is another tool that is great for lawyers as there are functionalities that work well for the type of work lawyers do. Choose a Kanban board that works for your firm to maximize its great benefits! Listen in to learn more from John Grant! Jim's Hack: Read the book “10 X is Better than 2 X”, by Dan Sullivan and Benjamin Hardy. There is a concept in the book about how we ease ourselves out of the day to day practice of the firm by using free days. John’s Tip: Make policies explicit. It is not just about what the policy is and what I want you to do, but getting to the why behind the policy. Tyson's Tip: Use sticky notes to start putting stuff on the walls as a starting ground. 2:59 The Kanban methodology and its application in law firms 7:36 The benefits of using visual Kanban boards to manage tasks 12:51 Recommendations for tools like BusinessMap and Kanban Zone 15:46 Best practices for setting up a Kanban board for litigation Connect with John: Website FacebookLinkedin Tune in to today’s episode and checkout the full show notes here.

Watch the YouTube version of this episode HERE Are you a law firm owner who is overworked and needs more support? In this episode of the Maximum Lawyer Podcast, Tyson Mutrux discusses the crucial role of delegation in law firm management. Running a successful law firm is all about delegating tasks to other employees. Delegation is all about taking things off your plate and allowing yourself as an owner to focus on other important tasks. As an owner, you need to trust your team to do well and allow them to take on the responsibility of doing certain things. If you don’t have trust with your team, there will be no growth and you as a law firm owner will become overwhelmed and burnt out. Tyson identifies a few tasks that can be delegated to other team members. One of these are routine and repeat tasks such as scanning. Delegating this to another person can really take the stress off of an owner. You can even create a process for scanning that makes it more efficient. Legal research is another time consuming task that can be outsourced to a virtual assistant. Growth tasks such as drafting documents can be given to a junior staff member or a legal student to allow them to build that skill. Listen in to learn more about delegation. 00:23 The importance and impact of delegation 1:17 Tips for identifying routine tasks suitable for delegation 5:57 The impact of delegation on team empowerment and growth Tune in to today’s episode and checkout the full show notes here. https://maximumlawyer.com/tysonmutrux641

Watch the YouTube version of this episode HERE Are you an attorney who is interested in joining a supportive group of fellow attorneys? In this podcast episode, Jim and Tyson explore the impact of their mastermind group for lawyers. Jim and Tyson discuss the great things that have happened since beginning the quarterly mastermind sessions. One of these things is the ability to learn different ways of doing things from lawyers of all backgrounds. There are multiple ways to succeed and many people tend to not realize that. But, sharing perspective in the mastermind has created this notion for members. Working in law can be stressful and competitive, but Jim and Tyson share how participants are able to network, share ideas, overcome struggles and get validation from their fellow attorneys. The mastermind sessions are all about fostering a supportive environment for attorneys to grow and learn. Jim and Tyson share their methods for preparing for mastermind sessions. Starting off the mastermind sessions with a few questions help set the tone for the day and get people thinking about their work habits, business decisions and how they interact with clients. Mastermind sessions are all about digging deep with members, helping them understand their problems and receive positive feedback from others. Take a listen to learn more! Jim’s Hack: If you find yourself in a rut doing the same thing over and over, just do one little thing differently to be disruptive. Tyson’s Hack: If you think that you may have hired too many people, go through an exercise of picking your top 6 people that you can’t work without to narrow it down. 5:23 Exploring the benefits of running a mastermind 7:30 The dynamics and perspectives of participants in the mastermind 9:22 Planning and setting the tone for mastermind sessions 23:04 Discussion on the importance of making small changes Tune in to today’s episode and checkout the full show notes here.

Watch the YouTube version of this episode HERE Are you a law firm owner who needs help measuring the success of your firm? In this podcast episode, Tyson delves into the creation and implementation of Key Performance Indicators (KPIs) for law firms. Establishing KPIs for law firms are important because they show how a firm is progressing and what needs to be done to further drive success. Setting up and maintaining KPIs can be difficult, but Tyson provides a few tips on how to customize KPIs and ensure they are working for the firm. It is important to ensure that KPIs are tailored to different roles. Staff within law firms have different tasks and roles and there will be different KPIs needed to measure them. For example, a KPI might be used to measure how many files a case manager reviews every week. But for a receptionist, a KPI could be an average call time or how many calls are being taken a day. Tyson shares the importance of reviewing your KPIs and adjusting them as the firm grows. KPIs also need to be adjusted with individual performance. Job tasks will change over time as people take on more responsibility or change the way they are doing their work. KPIs will need to change alongside this as they will reflect new ways of working. Make sure to communicate these KPIs to staff and let them know when and why they are being adjusted. Take a listen! 2:05 Tips for customizing KPIs to align with the unique objectives 4:41 Setting KPIs that are challenging and attainable for team members. 6:27 Importance of reviewing and adjusting KPIs to align with evolving needs 8:13 Tips for effectively communicating the purpose and importance of KPIs Tune in to today’s episode and checkout the full show notes here.