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Remarkable Results Radio Podcast-logo

Remarkable Results Radio Podcast

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More Information

Location:

United States

Twitter:

@RResultsBiz

Language:

English

Contact:

7165234915


Episodes

RR 276: SPARK 2017 at AAPEX

11/17/2017
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Building The Future. Three Intense Days Showcase The Global Automotive Aftermarket. Tyler McCartney, Nicholas Holton, Christopher Berry and Zach Rizo were four of the ten collegiate level students that were provided an unprecedented immersion into the aftermarket at the start of their careers, all because of SPARK. As the entire aftermarket faces the need for young talent to join our industry, this interview shows the power of the SPARK Program to showcase career opportunities. These...

Duration: 00:32:49


THA 041: The Value of Knowing Your Customers Observable Behavior (DISC)

11/15/2017
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Become A Better Communicator By Learning The Power Of Observable Human Behavior. Kim Auernheimer, Shari Pheasant and Jeremy O’Neal bring their wealth of knowledge using the DISC profiles in their businesses. You need to understand that DISC is an evaluation of your four basic behaviors. There is a science element to our discussion but don’t let that get in the way of this very powerful communication tool. The value of knowing your DISC and how to discover your customers or co-workers...

Duration: 00:47:32


RR 275: Chris Chesney – Sr. Director Customer Training – Carquest Technical Institute

11/14/2017
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Are You Committed to Be A Lifetime Learner In The Automotive Aftermarket? Learn Why It Must Be Your Most Important Goal. Chris Chesney is the Senior Director, Customer Training at the CARQUEST Technical Institute and explains that our great aftermarket has its best days ahead, however, the challenge is going to take many people, teams and organizations working together to formulate solutions as we prepare for the largest wave of technology and consolidation we’ve ever seen. Chris explains...

Duration: 00:32:13


RR 274: Bill Hanvey and Bill Long / Co-Chair of AAPEX 2017

11/10/2017
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AAPEX Co-Chairs Share the Educational Value and Networking Power of this Premier Global Event AAPEX is co-owned by The Auto Care Association and Automotive Aftermarket Suppliers Association (AASA). Bill Hanvey is president and CEO of Auto Care and Bill Long, AAP is president and COO of AASA. You’ll hear about the evolution in education for the service professional and the highlights for diagnostics training and technology for 2017. Bill and Bill share many of the reasons to attend AAPEX...

THA 040: The Extreme Value in Doing a SWOT On Your Business

11/8/2017
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The Power of Performing a SWOT (Strengths, Weaknesses, Opportunity, Threats) Review of Your Business. Join Maryann Croce, Greg Bunch and Murray Voth for a wide-open discussion on the power and value doing a SWOT on your business. These three aftermarket professionals know the worth and outcome of a well-done SWOT. Involve your team, assign priorities to the outcome and create a timeline to do the things discovered in this exercise. You are creating a strategic plan to best prepare your...

Duration: 00:50:12


RR 273: Technician Round Table Part 3 -Heipp – Landry -Fanslow

11/7/2017
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Wide Open Discussion from Three Aftermarket Technicians on Technician Pay, Benefits, Training and MORE! Matt Fanslow, Bob Heipp and Peter Landry openly discuss some very hot and touchy subjects that effects all aftermarketer’s. Besides technician pay and benefits, other talking points cover the commitment to forever training, getting paid for diagnostic time, ADAS, mandatory technician certification, their view of the technician shortage, and is there enough GOOD training...

Duration: 00:52:15


RR 272: Marcus Marchegger from Capital Automotive

11/3/2017
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Have You Turned Your Passion Into Your Business WHY? Marcus Marchegger’s career as a shop owner didn’t take the traditional path. It included working for a friends shop right after college, real-estate, dealership’s and being a mortgage broker. With a new wife and baby, he had a long commute and became a stay at home dad. His wife knew of his passion for the automotive and together they found and purchased Capitol Automotive in Carson City, NV. Marcus takes you through the early days...

Duration: 00:50:20


THA 039: Eight Ways To Recruit and Build Your Team

11/1/2017
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When was the last time you actively recruited qualified candidates to fill your bench strength? Kevin Vaught, Business Development Coach from Elite Worldwide, Ryan Blair from Blair Automotive and Robert Sexton from First Tire and Automotive bring their strategies, tactics and ideas to the discussion. We cover networking, building your pipeline of qualified candidates, and your people as recruiters. They all agree that recruiting is a long game that needs daily attention. You must invest...

Duration: 00:50:49


RR 271: Jim Morton – Aftermarket Trainer and ATC Educator

10/31/2017
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Shop Owner Turned Mobile Diagnostician and Post-Secondary Instructor Loves To Teach Our Future Technicians. Jim Morton from Morton's Automotive Technical Services (MATS), and educator at the Automotive Training Center (ATC) in Warminster, PA has a BIG passion for training. Jim is a sought-after national aftermarket trainer at expos around the country including NACAT, CARS, TST Big Event, VISION KC, Automechanika, and ASA. In October 2017, he taught a diagnostics class at the ASA-PA Super...

Duration: 00:30:20


RR 270: Leon Anderson from Integrity Auto Care

10/27/2017
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Shop Owner Finds The Holy Grail of Shop Success: Training. Leon Anderson from Integrity Auto in South Beloit, IL credits training and more training for his success. It wasn’t always like that. He now provides hundreds of hours a year in training for his technicians and service writer. Catering to women and baby boomers this WIX Filters’ Driving Performance Award Winner in 2016 says he hires people for their head, heart and hands. Integrity is not just the shop’s name but it is what they...

Duration: 00:43:56


THA 038: Is the Goal to Bring Cars Into the Bay or Clients Into the Business?

10/25/2017
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Are you viewing your client and their car as one? There are too many disruptions in the industry that drives big reasons to hold strong relations with your customer. Understanding your customer and their vehicle as one life condition drives this important Academy discussion. Jeremy O’Neal, Greg Buckley and Jason Malo discuss the power of moving from transactional to relationship holding values. They conclude that the culture of the shop creates the clients. They say future technology...

Duration: 00:43:20


RR 269: ASA-Pennsylvania ‘Super Saturday’ – Training Event

10/24/2017
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Business Management and Technical Training Converge at ASA-PA Super Saturday Event. This single day event in Warminster, PA featured a technician and business owner training track for east coast aftermarket professionals. Modeled after the TST Big Event and Vision Kansas City, you’ll get a behind the scenes feel with the Chairman and co-chairmen as they talk about the need and value of continuous training. On top of this formative interview catch, all the names that are dropped and see...

Duration: 00:33:06


RR 268: Scott Wheeler from Automotive Consultants Group

10/20/2017
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Let’s Do Some Math on the Foundations of a Million Dollar a Year Shop. As a 36 years industry veteran and he’s been a business coach for the last 17 Scott Wheeler holds numerous ASE credentials and we jump into some extremely important topics of discussion that will have you engaged and shaking your head slowly up and down as you will relate to many of our key talking points. Don’t shy away from the financial discussion. These are some of the most critical topics for a successful...

Duration: 00:40:25


THA 037: Multiple Labor Rates & Matrix Parts Margins in your SMS

10/18/2017
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Multiple Labor Rates Can Make A Shop Competitive Depending On Jobs. It Is Easy To Set Up Parts Matrixes On Your SMS. A big fear in our industry is we fear someone questioning our price. We need to be proud of why and what we do. We must understand the value we do for our customer. Understanding how parts matrix’s work in your SMS and understanding the strategy behind it will improve your parts margins overnight. Also, parts pricing transparency in the industry may change parts margins in...

Duration: 00:47:35


RR 267: Brian Bates from Eagle Automotive

10/17/2017
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Your Business Model Needs to Be Fluid and Flexible as Tech and Business Transformations Abound. Brian Bates from Eagle Automotive in Littleton, CO is a multi-store operation where the strength of his business culture and leadership is based on firm values and integrity. Brian points out that leaders are not born and being a great leader can be learned. Studying leadership is your most important role as a business owner. You must learn how to be a great leader. He’s built his business...

Duration: 00:52:48


RR 266: Patrick McHugh from Bimmer Rescue, Richmond, VA

10/13/2017
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Customer Avatar, Art Shows, Student Automotive STEM Classes are just a small part of this Unique Specialty Shop. Patrick McHugh from Bimmer Rescue in Richmond, VA took a few twists and turns in his career before starting Bimmer Rescue. Patrick shares the unlikely evolution from jet pilot to shop owner. He is a strong marketer and big thinker. From the days of working on the neighbor’s toasters to tinkering with a 1985 BMW Patrick’s path to service professional was paved with his love of...

Duration: 00:47:34


RR 265: Kevin Hurley from Mission Viejo Transmissions & Auto Repair & Girls In The Garage

10/10/2017
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Women Power. The Story behind “Girls In The Garage” Kevin Hurley had no automotive background when he was recruited to work at an AMMCO transmission store. He grew it to be number one out of 900 in the country. He had a knack for success. After building a partnership network of transmission stores Kevin settled on one eleven bay shop and that is his showcase for Girls In The Garage; one of the most unique women’s car care clinics in the country. Kevin tells you his startup story with...

Duration: 00:58:20


THA 036: Ten Reasons For Buying Technician Tools

10/9/2017
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Is Tradition Preventing Shop Owners From Buying Technician Tools? FACT: Shop Owners Are Already Paying For Their Employee Tools, And At A Super Inflated Premium With A Ton Of Interest To Boot. This Academy panel feels that making employees supply tools is an outdated tradition, based on poor understanding of economics and is commonplace for all the wrong reasons. We cover a lot of ground including the debt load carried by technicians, tool truck time, improved retention and loyalty. We...

Duration: 00:41:40


RR 264: Steve Ciabattoni from 360 Payments

10/6/2017
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Are You In Compliance with Credit Card Regulations As It Relates to Chip Cards? Steve Ciabattoni from 360 Payments explains the regulations for EMV, the chip cards. We also discuss contracts, processing fees and who makes the real money in credit card processing. An important episode to help evaluate your relationship and what to look for in a processor. Steve gives a tip on the best fee structure, equipment leasing and the future of credit card processing. He also is outspoken on the...

Duration: 00:29:44


THA 035: Supplier Loyalty- The Service Professional Perspective

10/4/2017
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The Strength of Supplier Loyalty is Based in Relationships and Providing the Needs of the Service Professional. This team of service professionals shared their views on supplier loyalty and how their first call supplier has earned that position. Bill Nalu, John Bridgwater and John Eppstein bring their insights as shop owners to the discussion. Having a strong first call relationship is earned by the supplier. The panel discusses trust, part quality, service, warranty, and training as all...

Duration: 00:53:18

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