Try Premium for 30 days

Live games for all NFL, MLB, NBA, & NHL teams
Commercial-Free Music
No Display Ads
Remarkable Results Radio Podcast-logo

Remarkable Results Radio Podcast

Business & Economics Podcasts >

More Information

Location:

United States

Twitter:

@RResultsBiz

Language:

English

Contact:

7165234915


Episodes

RR 294: Jeff Buckley & Jeff Matt on Social Media

1/18/2018
More
Social Media: A contrast of Two Strategies to Engage your Customer This is a contrast in social media strategies. Jeff Buckley has his style and methods and Jeff Matt is the opposite. Both great companies, both strategies work. Jeff Buckley from My Fathers Shop in Midlothian, TX and Jeff Matt from Victory Auto Service a five-branch operation in Minneapolis. MN, share their different approach. Each of their methods work and they both feel their ROI is worth it. Listen to find out which is...

Duration: 00:44:48


THA 050: Finding The Right Business Coach

1/16/2018
More
Finding The Right Business Coach. A strong group of successful service professionals credits a business coach or consultant for their success. This Academy panel is in agreement in an open discussion on the steps you must consider when considering and hiring a business coach or consultant. Be prepared to put your pride on the shelf and learn how to grow your business to new hights. Let the coach Identify your problems with profit, productivity, training, marketing, pricing labor and parts...

Duration: 00:50:33


RR 293: Brin Kline form Assured Auto Works

1/15/2018
More
Shop Owner Stays on the Cutting Edge of Automotive Technology Brin Kline owns Assured Auto Works in Melbourne, FL but never misses a technical training class presented by a top industry trainer. He can’t take the technician out of his business owners mindset. Brin has set his goals to be a technical instructor at Vision KC some day. He works very hard on learning the technical side of the automotive. A proponent of day-time training and a member of many industry advisory councils like iATN...

Duration: 00:41:52


RR 292: Technician Round Table – Part 4 – Heipp – Landry – Fanslow – Meyers

1/11/2018
More
Wide Open Discussion from Three Aftermarket Technicians and One Who Left the Industry. As usual, these guys brought their opinionated selves to the interview, yet spoke from the heart about topics they are passionate about. Some no holds barred discussion points. There are times where there is no sugar coating and that is good to embrace all sides of an issue. Matt Fanslow, Bob Heipp, Peter Landry and Tom Myers openly discuss some very hot and touchy subjects that affect all...

Duration: 01:04:34


THA 049: How to Sell Diagnostics

1/9/2018
More
How To Sell Diagnostics at a Profit? This is not an easy question to answer. Service professionals must be paid for their expertise because the cost of doing diagnostics is the most expensive service you have in your building. It is time to move from diagnostics to testing and analyzing. Every shop needs to build a premium product around testing and analyzing. You need to be known as the ‘we can fix anything right the first time shop’. Your motto: “We have the best technicians.” Your shops...

Duration: 00:53:42


RR 291: Bambi Crozier from Car Clinic and ASOP

1/8/2018
More
Changing the Image of the Industry; One Customer at a Time. Bambi Crozier and her husband Neil own Car Clinic in Lowell, AR. They are dedicated to lifelong customer relationships and are working to change their customer's image of the industry to that of a profession and not just a trade. With her background in customer service, she and Neil set out on a mission of change. She started by asking her customer’s a lot of questions about their vehicle. She discovered that her customers wanted...

Duration: 00:46:03


RR 290: Al Haberstroh and Robert Cannon

1/4/2018
More
Marketing to the ultimate customer. The power of video and the zero moment of truth. Al Haberstroh, a partner and Chief Strategy Officer at MontAd Media, a data marketing company serving the auto aftermarket and Robert Cannon, Chairman and CEO of AutoNetTV. Discuss building confidence and awareness in your consumer's relationship. These two companies have formed a strategic partnership to provide innovative content and marketing services to the aftermarket. They believe, “Macro trends like...

Duration: 00:54:33


THA 047: Grow Your Fleet Business

1/2/2018
More
Growth Strategy: Fleets Fleet business can sustain your revenue during the up and down times of the year. Get started and be willing to change and adjust as you move along. These three experts agree that it may be time for you to ‘Get out of your comfort zone’ and jump into the fleet business. Learn from Tom Palermo from Preferred Automotive Specialists in Jenkintown, PA, John Constantin from Bison Fleet Service in Buffalo, NY and Bill Nalu from Interstate Auto Care in Madison Heights,...

Duration: 01:00:40


RR 289: Tony Adams from Weavers Auto Center

1/1/2018
More
The Leadership Challenge Tony Adams, Vice President of Operations at Weavers Auto Center in Shawnee, KS, has an inspiring story about change and leadership. Listening to stories like Tony’s, who have achieved success while toughing through challenges and learning from mistakes, can build strength in all who listen. Tony admits to what all good leaders know; admit your mistakes, learn from them and move forward. It builds strong leadership. He shares his very transparent story. You’ll...

Duration: 00:43:06


RR 288: Jorge Antico from eAuto Club

12/28/2017
More
Customer Transaction Data is a Powerful Resource for Organic Growth With a business and computer science education, Jorge Antico identified the aftermarkets need for transactional service-data aggregation. In essence, a family-owned vehicle fleet service management system. The data that sits on your server contains a treasure of information that can be served up in just the right way. With the right AI software for natural language predictive CRM, you can do a lot with your information....

Duration: 00:50:24


THA 047: Twenty-One TIPS to Get an Edge on the Competition – Part 2

12/26/2017
More
Do you need a quick new idea to implement that will give you an edge? In this Academy lesson get 21 TIPS (Part 2) to help give you an edge over the competition. These are some very simple ideas that have been collected from successful service professionals in the industry. Implementation will be the big payoff. If you listen to learn just one thing and do not implement you will not benefit from this listen. The post THA 047: Twenty-One TIPS to Get an Edge on the Competition – Part 2...

Duration: 00:51:45


RR 287: Bill Haas – Millennials – How to Lead and Engage This Generation

12/25/2017
More
Everything You Ever Wanted To Know About Hiring and Leading Millennials If we are to seed our industry with youth and grow our own, we must look at the Millennial Generation. We must understand how to integrate them and nurture them into our workforce. Every twenty years or so a new generation of workers arrives. For many of us, we raised today’s Millennials or Generation Y. They are made up of the 22-40-year-old’s who number 79 million in the workforce; the largest segment. Each...

Duration: 01:03:08


RR 286: Robert ‘Dutch’ Silverstein from A & M Auto Service

12/21/2017
More
A Formula for Improving Reputation and Customer Trust Robert ‘Dutch’ Silverstein has owned A & M for 19 years and is passionate about building customers for life. This episode has a strong continuing message of trust and integrity. If you have customers for life, Dutch’s story will solidify your strategy, if you don’t have customers for life, Dutch’s passion will help you understand how you can build a consumer into a customer and then into a client. This episode showcases many powerful...

Duration: 00:44:52


THA 046: Revving Up Your Business Culture

12/19/2017
More
Building a strong business culture can be one of the hardest things a business owner can do yet the most rewarding. It is one of the key principles in the business that you cannot touch. It’s the soft stuff. For many, it is tough to get your hands around it. This academy panel does a great job explaining culture and shows you many ways to implement and lead it. The power of a strong business culture can be one of your biggest differentiators as a business and a strong reason you attract...

Duration: 00:55:39


RR 285: Ryan Blair – Blair Automotive

12/18/2017
More
Super Growth rate of 40% Has Its Challenges to Expense Control and Cash Flow. Ryan Blair of Blair Automotive is a highly honored Audi technician and worked at an Audio dealership for eight years before deciding to start his own Audi/VW specialty shop. As an independent, he has brought a high level of differentiation and a better than dealer experience to his customer. His new location was a perfect ground zero for his increased sales. We find Ryan with big growing pains and a huge scale...

Duration: 00:47:37


RR 284: Women In Auto Care Honorees

12/14/2017
More
Women In Auto Care Honor Their Own. The 2017 Honors for Auto Care Woman of the Year Laura Soave, Senior Vice President, Chief Marketing and Communications Officer, Federal-Mogul Motorparts, Female Shop Owner of the Year, Carolyn Coquillette, owner of Luscious Garage in downtown San Francisco and Auto Care Woman of Excellence, Jill Trotta, the Director of Automotive Group at Repair Pal. The WIAC connect, empower and mentor women in our auto care industry. In 2017 they provided educational...

Duration: 00:33:01


THA 045: Installing Customers Parts – A Discussion

12/12/2017
More
This panel’s perspective is meant to excite a dialogue, to present ideas and concepts to support your decision or to inspire you to take a stand; one way or the other. This topic is a worthy discussion because of the growth rate of e-commerce part availability, transparency in pricing, and ease of self-diagnosis on the internet. At risk can be your reputation based on the quality of part being installed. You own the cause of their concern. This panel has not gotten one new great customer...

Duration: 00:48:26


RR 283: Bob Rodriguez – Legacy Industry Trainer

12/11/2017
More
Bob Rodriguez is a legacy aftermarket professional who spent 18 years as a technical training instructor and the training manager at Robert Bosch in Broadview IL. Bob was instrumental in finding better ways to provide training that went beyond the 'beer and pretzels' evening offerings by some vendors at the time’. Bob drops a lot of names and organization he’s worked with and for. He’s worked for a number of well-known Tier 1 and aftermarket companies (including Bosch, Lincoln Technical...

Duration: 00:46:12


RR 282: Jennifer Maher from TechForce – Technician Shortage – Solution Update

12/7/2017
More
Moving Forward With a Solution to the Technician Shortage Jennifer Maher, CEO and Executive Director of Techforce Foundation in her second interview on the podcast brings you the important updates to the Future Tech Success Campaign. She outlines how you can help and explains the value of the iHUB repository of information, data and resources you will need to help at the grassroots level. Discover the outcome of the case study done in the Phoenix school system. Learn how due diligence...

Duration: 00:38:11


THA 044: The Importance of Back Office Operations – Part 1

12/5/2017
More
The Power Center of your Business is in the Back Office. In this Part One Amy Mattinat, Jacquie Walter Hower, Maryann Croce and Kim Auernheimer discuss controls, operations and accounting/finance. Highlights: Cash accountability, bank statements, trust and verify. The three stages of a business and the power of communication. With good systems, you can find where any breakdown occurred. Also discussed is team buy-in, QuickBooks, keeping good records, budgeting and cash flow. The post THA...

Duration: 00:54:42

See More