The Sticky From The Inside Podcast

Change is rarely just a rational process — it’s an emotional journey. In this episode of Sticky From The Inside, I’m joined by John Fisher, business psychologist, constructivist thinker, and creator of the Fisher Change Curve. His model goes beyond the Kubler-Ross grief curve to capture the messy, shifting emotions people actually experience during change, from anxiety and fear, to guilt, confusion, and eventual acceptance. We explore why organisations so often mishandle change, the crucial difference between self-initiated and imposed change, and the role of emotional triggers like SCARF. John also shares practical ways leaders can support their teams and themselves through uncertainty, plus his three Sticky Notes of advice for navigating change with confidence and compassion. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:01:10 – Why change is never just a process problem 0:05:57 – Meet John Fisher: from radar systems to psychology 0:08:22 – Why the emotional side of change matters 0:11:35 – Constructivism and interpretation in change 0:14:22 – Do we treat change differently at work than in life? 0:17:05 – Self-initiated vs imposed change: why control matters 0:21:09 – Why Kubler-Ross isn’t enough for organisational change 0:24:03 – Introducing the Fisher Change Curve 0:27:58 – Stages of the curve: from anxiety to acceptance 0:34:53 – Quick wins, small steps, and sustainable change 0:36:39 – SCARF triggers and why leaders misjudge readiness 0:41:36 – Practical advice: honesty, engagement, and WIIFM 0:45:28 – John’s three Sticky Notes of advice ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow John Fisher on LinkedIn here Find the C2D website here ----more---- Full Episode Transcript Get the full transcript of the episode here

Imagine walking into a locker room just moments after a crushing defeat. Players are angry, deflated, maybe even in tears — and then a sideline reporter steps up and asks the question nobody wants to hear. That’s where Emmy Award-winning sports broadcaster and communications coach Jen Mueller thrives. With 25 years in Sports Journalism, covering high profile sports teams such as the Seattle Seahawks and Mariners, and as founder of Talk Sporty to Me, Jen has mastered the art of having tough conversations under pressure. In this episode of Sticky From The Inside, Jen reveals what leaders can learn from the sports world about facing into tough conversations with clarity, honesty, and respect. From avoiding false praise to creating psychological safety, she shares practical tools to help managers and teams tackle difficult moments without damaging trust. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:01:10 – Why tough conversations matter more than ever in leadership 0:02:43 – Meet Jen Mueller: Emmy-winning sports journalist and communications coach 0:05:19 – From the side lines to the office: lessons from 25 years in sport 0:09:27 – Why leaders avoid tough conversations (and the cost of silence) 0:15:04 – The danger of false praise and how it kills credibility 0:21:14 – “If you’re not willing to have that conversation, you lose trust” 0:26:41 – Clarity, preparation, and why leaders shouldn’t “wing it” 0:32:38 – Respect, emotions, and reading the room under pressure 0:38:16 – Turning tough conversations into relationship-building moments 0:43:55 – Jen’s three Sticky Notes of advice ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Jen Mueller on LinkedIn here Follow Jen Mueller on Instagram here Follow Jen Mueller on X here here Find the "Talk Sporty To Me" website here ----more---- Full Episode Transcript Get the full transcript of the episode here

Empathy is often described as a “soft skill” — something nice to have, but not essential for business. But what if we’ve been thinking about it all wrong? In this episode of Sticky From The Inside, I’m joined by Dr. Melissa Robinson-Winemiller — TEDx speaker, executive coach, host of The Empathic Leader podcast, and author of The Empathic Leader: How EQ via Empathy Transforms Leadership for Better Profit, Productivity, and Innovation. Melissa introduces the idea of practical empathy — empathy as a skill you can develop, measure, and apply every day. We explore why empathy starts at home with self-empathy, the leadership keystone. She explains how reflection and awareness drive better leadership decisions, and why empathy and judgment cannot exist in the same space. Along the way, Melissa shares personal stories, research insights, and practical steps leaders can use to build cultures that are more innovative, more productive, and more human. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:01:10 – Why empathy matters more than ever in leadership 0:02:45 – Meet Dr. Melissa Robinson-Winemiller: researcher, coach, author 0:05:26 – A career unravelled: when organisations show no empathy 0:07:05 – What Melissa means by “practical empathy” 0:09:43 – Can empathy be learned, or is it innate? 0:12:30 – Defining self-empathy: the leadership keystone 0:16:27 – The role of judgment and why it blocks empathy 0:22:09 – The path to building self-empathy: reflection, awareness, empathy 0:30:28 – How self-empathy leads to corrective action and growth 0:36:38 – Performative empathy: why saying it isn’t enough 0:41:56 – The business case: empathy’s impact on profit, productivity, and innovation 0:45:51 – Melissa’s three Sticky Notes of advice ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Dr. Melissa Robinson-Winemiller on LinkedIn here Find the EQ via Empathy website here Listen to The Empathic Leader Podcast here Get "The Empathic Leader" book here ----more---- Full Episode Transcript Get the full transcript of the episode here

Strong business relationships don’t happen by accident — they’re built with intention, consistency, and genuine care. In this episode of Sticky From The Inside, I’m joined by Brad Englert, business advisor, former CIO at the University of Texas, and author of Spheres of Influence: How to Create and Nurture High-Quality Connections. Brad shares the three keys to build strong business relationships that last. Drawing on decades of leadership experience and client work, he explains how these principles work in practice and why so many leaders unintentionally undermine their relationships by skipping them. We explore real-world stories of trust, missteps, and turning points — from leading complex change to creating partnerships that stand the test of time. Whether you’re managing stakeholders, working with clients, or leading a team, Brad’s approach will help you build stronger, more mutually beneficial relationships that drive results. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:01:10 – Welcome and why relationships matter now 0:03:25 – Meet Brad Englert: advisor, former CIO, author of Spheres of Influence 0:04:08 – From CIO to advisor: lessons that shaped Brad’s approach 0:09:40 – Partnerships and trust: the foundation of strong relationships 0:15:38 – When ‘selling’ erodes trust (and what to do instead) 0:19:38 – Building relationships with intention inside complex organisations 0:26:04 – A simple system to stay connected and build strong business relationships 0:33:25 – Where to start when you’re early in your career or lack influence 0:35:32 – When relationships go wrong: how to reset and repair 0:49:25 – Brad's 3 Sticky Notes of advice ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Brad Englert on LinkedIn here Find the 3 offers on Brad's website here ----more---- Full Episode Transcript Get the full transcript of the episode here

In this episode of Sticky From The Inside, I speak with Dr. Jo Burrell, Chartered Psychologist, Co-Founder of Ultimate Resilience, and named on HR Magazine’s “HR Most Influential Thinker” list. Jo has just completed a survey of nearly 1,500 HR practitioners — and the findings are a wake-up call for organisations everywhere. The results? High levels of stress, exhaustion, and burnout across HR teams. These are the very people responsible for safeguarding the physical and mental health of the workforce — yet many are running on empty themselves. We explore why HR’s wellbeing is a business-critical issue, the case for HR Supervision, the stigma around showing emotion at work, and how leaders can build psychologically safe workplaces for all. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:01:10 – HR Crisis Behind Workplace Wellbeing 0:03:44 – Meet Dr. Jo Burrell and today’s focus on HR wellbeing 0:04:15 – Jo’s background and the work of Ultimate Resilience 0:08:25 – The Rachel Reeves moment: why visible emotion hit a nerve 0:11:55 – Why emotion gets judged at work (and what that does to trust) 0:20:16 – Survey spotlight: HR practitioners on stress and wellbeing 0:21:17 – Burnout and anxiety rates vs the general population 0:30:33 – What is HR Supervision? Scope, purpose, and value 0:33:32 – How supervision strengthens HR decision‑making and wellbeing 0:49:25 – Jo's 3 Sticky Notes of advice ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Dr. Jo Burrell on LinkedIn here Find the Ultimate Resilience website here ----more---- Full Episode Transcript Get the full transcript of the episode here

What if the reason someone has struggled at work for years isn’t down to effort, ability, or attitude… …but because they’ve unknowingly been navigating the world with a neurodivergent brain? In this deeply honest and emotional conversation, I’m joined by Chris Hood from Neurobridge, who shares his personal experience of receiving an ADHD diagnosis in adulthood — and everything that came after. We talk openly about the emotional fallout: the initial relief of finally having an explanation, and the overwhelming grief, shame and identity confusion that followed. Chris shares what it feels like to realise you’ve been masking your true self for years and how difficult (and beautiful) the journey back to yourself can be. But this episode isn’t just about the individual experience. It’s also about what managers, leaders and organisations need to do differently to support neurodivergent colleagues, and why the typical “tick-box” approach to inclusion just doesn’t cut it. Whether you're neurodivergent, a manager of people, or someone who simply wants to build a more human workplace, this conversation is full of insight, heart, and practical takeaways. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – What if ‘poor performance’ is actually undiagnosed neurodivergence? 0:03:52 – Meet Chris Hood: From ADHD diagnosis to championing neuro-inclusion 0:07:21 – What ADHD really feels like, and how diagnosis lifts the fog 0:14:41 – The grief and shame of late diagnosis: “I didn’t know who I was” 0:22:43 – Where shame begins: Abandoning yourself to fit in 0:27:49 – Unmasking isn’t instant — it’s a journey back to yourself 0:33:33 – What real support looks like (and why legal compliance isn’t enough) 0:38:10 – “What support do you need?” is the wrong question — here’s what to ask instead 0:42:21 – Chris’s 3 tips for supporting late-diagnosed team members ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Chris Hood on LinkedIn here Find the Neurobridge website here ----more---- Full Episode Transcript Get the full transcript of the episode here

In this powerful episode, Greg Morley—global DEI leader and author of Bond: Belonging and the Keys to Inclusion & Connection—joins Andy to explore what it really takes to foster belonging in the workplace. Together they unpack: If you’ve ever felt stuck in the performative DEI conversation or worried about “saying the wrong thing,” this is a must-listen. Practical, warm, and full of insight. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – Why Inclusion Feels Under Attack in 2025 0:04:14 – Greg Morley’s Global DEI Journey 0:13:09 – The Critical Difference Between Belonging and Bonding 0:16:19 – Why Inclusion Isn’t a Perk—It’s a Performance Strategy 0:19:10 – Curiosity, Culture, and Conversations That Matter 0:30:32 – Making Mistakes, Owning Them, and Moving On 0:36:05 – Allyship, Advocacy, and Action in the Workplace 0:38:01 – Why DEI’s Middle Ground Is Where Progress Lives 0:42:32 – Greg’s 3 Sticky Notes on Inclusive Leadership ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Greg Morley on LinkedIn here Find Greg's website here Get the book: BOND here ----more---- Full Episode Transcript Get the full transcript of the episode here

Can storytelling really transform the way we lead, connect, and communicate at work? In this episode, I’m joined by TEDx speaker, trauma-informed coach, and author of Meerbott’s Fables, Kelly Meerbott. Inspired by none other than Dr. Seuss, Kelly’s tales aren’t just for bedtime—they’re changing how leaders talk about tough topics like psychological safety, DEI, burnout, and inclusion. We unpack why storytelling hits so differently today, how it can cut through corporate noise, and why the ability to connect emotionally might just be the most underrated leadership skill of all. Whether you’re a CEO or a storyteller-in-waiting remember, if they're not moved, they won't move. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – The problems with communication today 0:04:00 – Who is Kelly Meerbott? The Coach, the Catalyst & the Fables 0:05:30 – Animal Wisdom, Pablo Escobar the Cat & Storytelling with Heart 0:10:30 – From Seuss to Boardrooms: Why Simplicity & Rhythm Work 0:14:00 – The Power of Emotional Access & Unexpected Praise 0:17:30 – Humour, Humanity & Making Generational Gaps Melt 0:21:00 – Neurodiversity, Sales, and the Once Upon A Time Effect 0:23:30 – Meet the Unicorn: Fables as Real-Life Composite Stories 0:26:00 – Why Storytelling Beats Slide Decks for Lasting Learning 0:30:00 – Fear, Algorithms & Why Polarisation Silences Discourse 0:34:00 – Volume Two Sneak Peek: Meerkats, Mockingbirds & Zebras 0:42:00 – Sticky Notes: Kelly’s 3-Point Advice for Better Storytelling 0:45:00 – Final Thoughts, Contact Details & Goodbye ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Kelly Meerbott on LinkedIn here Find Kelly's website here ----more---- Full Episode Transcript Get the full transcript of the episode here

What if your team’s biggest performance blocker wasn’t capability—but silence? In this episode, I’m joined by psychological safety expert Gary Keogh to unpack why so many people still don’t feel safe to speak up at work—and how most leaders are blind to it. We explore what psychological safety really is (and isn’t), why two in five people still hold back, and why 70% of leaders think their teams feel safer than they actually do. Gary shares practical insights into the four domains of psychological safety, the impact of accurately measuring it, and the powerful shifts he sees during the breakthrough sessions he runs with teams. We also flip the usual doom-and-gloom narrative, highlighting positive examples like Netflix’s “farming for dissent” approach. If you want to build a high-trust, high-performance culture—this is where it starts. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – Why silence still rules too many workplaces 0:04:00 – Gary’s purpose: Unlocking and igniting potential 0:06:40 – What makes people hold back and what leaders miss 0:09:10 – What psychological safety is (and isn’t) 0:13:55 – The four domains of psychological safety 0:17:45 – Real breakthroughs from team sessions 0:22:40 – Why safety must be a group phenomenon 0:26:20 – Netflix's “informed captain” & farming for dissent 0:30:10 – How to handle challenge and feedback the right way 0:34:30 – Data sparks conversation and change 0:40:20 – What sustained impact really looks like 0:42:55 – Gary’s 3 Sticky Notes for building psychological safety ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Gary Keogh on LinkedIn here Find Gary's website here ----more---- Full Episode Transcript Get the full transcript of the episode here

Ever wondered why workplace conflict often persists despite numerous policies and rules? Maria Arpa, an expert in compassionate communication, shares how embracing heart-centred, human-focused dialogue can transform workplace relationships, enhance trust, and boost productivity. Discover how intentional use of compassion can revolutionise your leadership impact and help you curate a better, more effective workplace culture. This stuff ain't fluffy! It's the real deal. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – Introduction: Tackling Workplace Conflict with Compassion 0:05:16 – From London's Streets to Corporate Suites: Maria’s Journey 0:09:29 – Why Do People Really Argue? Three Core Conflict Messages 0:14:05 – Is Compassionate Communication Too Soft for Business? 0:17:36 – Relationships and Trust: The Foundation of Productive Workplaces 0:27:40 – Dialogue vs Debate: Unpacking Maria’s Dialogue Road Map 0:34:07 – Why Companies Struggle with Compassionate Leadership 0:40:02 – The Holistic Approach: Blending Energy and Practical Communication 0:42:24 – Sticky Notes: Advice for Compassionate Communication 0:44:11 – Closing Thoughts & Where to Find Maria ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Maria Arpa on LinkedIn here Listen to Maria's All Things Conflict Podcast here Find the Peaceful Solutions website here ----more---- Full Episode Transcript Get the full transcript of the episode here

Is work becoming too much? Between the chaos of AI-generated content, the pressure of constant digital demands, and outdated workplace models, something’s got to give. In this episode of Sticky From The Inside, Andy Goram speaks with Brent Kedzierski, workplace futurist and former Head of Global Learning Strategy at Shell, to explore how we can build more human-centred organisations in the age of AI. Brent introduces powerful concepts like work density and work intensity, exposing why today’s work environments leave so many people overwhelmed—and how we can fix that. He challenges legacy industrial thinking, highlights the generational misalignments at play, and makes the case for designing work that supports cognitive clarity, emotional fulfilment, and real human value. If you're a leader grappling with AI overload, generational tensions, or rising burnout, this conversation offers both a wake-up call and a hopeful way forward. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – Are We Making Work Too Intense? 0:03:48 – Meet Brent Kedzierski: From Steel Mills to Shell to Shaping the Future of Work 0:07:03 – A Crash Course in the Five Industrial Revolutions 0:13:32 – The AI Explosion: Autocatalytic Data and Algorithmic Drift 0:17:36 – Work Density and Intensity: Fixing the Chaos of Modern Work 0:22:45 – Generational Disconnect: Gen Z vs. Old-School Work Thinking 0:30:47 – The Four Human Truths of Meaningful Work 0:35:16 – Designing Work That Feeds the Brain, Not Just the Bottom Line 0:39:33 – Sticky Notes: Brent’s Top 3 Takeaways for Thriving in Industry 5.0 0:42:39 – Wrapping Up: What’s Next for Leaders and Organisations ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Brent Kedzierski on LinkedIn here Visit Brent's website here Read some of Brent's stuff at Hexagon here Follow Brent on Instagram here ----more---- Full Episode Transcript Get the full transcript of the episode here

Anxiety, fear, procrastination, perfectionism, and self-doubt—what Daniel Packard calls the "Funky 5"—hold back countless professionals every day. But what if these issues weren't just manageable, but solvable? Daniel, CEO of Full Liberation Technology and known as "The Internal Engineer," joins Andy Goram to share his revolutionary, body-based system that permanently resolves anxiety and fear by recalibrating the nervous system. Discover the innovative, data-backed approach that has already transformed lives and teams worldwide. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – Why Traditional Approaches to Anxiety Fail 0:07:36 – Daniel Packard’s Journey: From Mechanical Engineer to Anxiety Innovator 0:15:57 – Solving Anxiety: The Engineering Approach 0:23:26 – The Power of Results-Focused Anxiety Solutions 0:30:13 – Mind vs. Body: Where Does Anxiety Truly Originate? 0:39:06 – Recalibrating the Nervous System for Permanent Anxiety Relief 0:45:48 – The Simple System for Lasting Anxiety Freedom 0:53:23 – Daniel Packard’s Three Powerful Sticky Notes ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Daniel Packard on LinkedIn here Visit danielpackard.com here Take the free "From Stuck To Unstoppable" training here ----more---- Full Episode Transcript Get the full transcript of the episode here

Are traditional approaches to talent management holding your organisation back? Andy Goram is joined by Brice Jaggars, bestselling author of "Two Fish And The Tree," who challenges conventional thinking by arguing that aligning roles with people's natural strengths—rather than trying to fix their weaknesses—unlocks extraordinary performance. Brice shares why it's time to stop forcing fish to climb trees and how to practically create a workplace where people truly thrive. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – Introduction: Is Traditional Talent Management Failing? 0:04:23 – Meet Brice Jaggars: The Man Challenging Talent Management Norms 0:07:45 – Why Fixing Weaknesses Doesn't Work 0:12:35 – The Fish and Tree Analogy Explained 0:15:40 – Why Organisations Struggle with Soft Skills 0:19:35 – The Neuroscience of Behaviour Change 0:24:56 – Implementing a Strength-Based Role Alignment Framework 0:30:23 – Uncovering Hidden Talents in Your Team 0:36:07 – Transformational Impact of Strength-Based Roles 0:41:18 – Changing Your Organisation’s Approach to Performance Management 0:42:55 – Brice Jaggars' Three Sticky Notes for Talent Management ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Brice Jaggars on LinkedIn here Find Brice's book here ----more---- Full Episode Transcript Get the full transcript of the episode here

AI is everywhere in hiring, promising faster, smarter recruitment—but can technology alone fix your hiring headaches? Andy Goram chats with Joel Quintela, an HR tech innovator with a psychology background, who argues AI alone won't cure broken hiring practices. They discuss why great recruitment still hinges on leadership, culture, and human decision-making, and how companies can intelligently integrate AI without losing their human touch. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – AI is Everywhere, But is it Fixing Recruitment? 0:04:56 – Meet Joel Quintela: HR Tech Innovator with a Psychology Twist 0:10:53 – The Reality of Recruitment: Why it Feels Like Rolling Dice 0:14:47 – AI in Recruitment: Strengths, Weaknesses, and Common Misconceptions 0:21:09 – Human Nuance: Why AI Struggles with Culture and Management Fit 0:27:34 – Leadership's Role in Fixing Broken Hiring Practices 0:34:34 – What Forward-Thinking Companies Are Doing Differently with AI 0:41:41 – Joel Quintela’s Three Sticky Notes for Better Hiring with AI ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Joel Quintela on LinkedIn here Follow Joel on Facebook here Follow Joel on X here Find Joel's website here ----more---- Full Episode Transcript Get the full transcript of the episode here

Can emotional intelligence (EI) at work become more performance than authentic practice? Dr. Robin Hills, expert psychologist and director of EI4Change, believes it can—and it's harming workplace culture. In this episode, we unpack the common myths surrounding emotional intelligence, exploring how EI, when genuinely understood and ethically applied, can transform workplace relationships, foster resilience, and build lasting trust. Robin reveals how emotional intelligence has been misunderstood and even misused, discussing how true EI isn't simply about being "nice" but involves navigating discomfort, challenging conversations, and courageous accountability. We dive deep into how leaders can distinguish genuine EI from manipulation and provide practical ways to ensure emotional intelligence is applied authentically to drive positive organizational outcomes. This episode is filled with actionable insights, and the conversation equips leaders with the knowledge to harness and use emotional intelligence authentically. Don’t miss it! ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – The Real Truth About Emotional Intelligence 0:04:08 – Who is Dr. Robin Hills? 0:07:07 – Debunking EI Myths: Why Being Nice Isn't Enough 0:09:11 – Understanding Neuroscience and Emotional Intelligence 0:10:28 – Why Labeling Emotions as 'Positive' or 'Negative' Misses the Point 0:14:15 – Have We Made Work Too Comfortable? 0:22:03 – Has Emotional Intelligence Become Performative at Work? 0:28:07 – Manipulation: The Dark Side of Emotional Intelligence 0:32:03 – Bully or Tough Boss? Understanding the EI Difference 0:37:29 – Taking Control: Resilience Through Emotional Intelligence 0:43:02 - Sticky Notes – Three takeaways for using emotional intelligence authentically ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Dr. Robin Hills on LinkedIn here Find the EI4Change website here Find Robin's Emotional Intelligence Courses here ----more---- Full Episode Transcript Get the full transcript of the episode here

The hospitality industry is facing a leadership crisis. With middle managers leaving, generational shifts, and skill gaps widening, how do we develop future leaders? In this episode, hospitality expert Michelle Pascoe joins Andy to discuss how businesses can turn "just a job" into a fulfilling career path. They explore the impact of generational differences, leadership development, and the power of storytelling in engaging and retaining top talent. Whether you’re in hospitality or any other industry, this episode is packed with insights on leadership, career growth, and the importance of human connection. Don’t miss this conversation that challenges outdated mindsets and offers practical solutions for building a thriving workforce. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – The Leadership Crisis in Hospitality 0:04:37 – Michelle’s Background: From a Turkey Farm to Hospitality Leadership 0:06:56 – The Leadership Crisis: Losing Middle Management Post-COVID 0:09:36 – The Consequences of Losing Middle Management 0:12:39 – Why Hospitality’s Reputation Is Holding It Back 0:18:30 – Generational Gaps and Leadership Differences 0:31:34 – Building Leadership Pipelines: Why It Needs to Start Earlier 0:37:37 – Why Human Connection Is Still the Heart of Hospitality 0:44:09 – Michelle’s Sticky Notes: Three Leadership Tips for Hospitality 0:37:37 – Michelle’s Sticky Notes: Three Leadership Tips for Hospitality ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Michelle Pascoe on LinkedIn here Find Michelle's website here Follow Michelle Pascoe on Instagram here Follow Michelle on Facebook here ----more---- Full Episode Transcript Get the full transcript of the episode here

Can workplace culture be measured as rigorously as financial performance? Christy Pretzinger, founder of WG Content and author of The Cultural Balance Sheet, says yes! In this episode, we explore how her framework applies financial principles—assets, liabilities, and equity—to workplace culture. Christy shares how leaders can assess, manage, and optimize their culture with the same intent and precision as a balance sheet. We also dive into why kindness is not weakness, how values should guide decisions, and why measuring culture is critical to business success. We explore: How liabilities in workplace culture can be transformed into assets The role of leadership in shaping cultural equity Why engagement isn’t just agreement—it’s about people who care The hidden costs of employee turnover (and how to reduce them) This conversation is packed with insights to help leaders create thriving, high-performing workplaces. Don't miss it! ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – Welcome to Sticky From The Inside 0:03:36 – Can Culture Be Measured Like a Balance Sheet? 0:06:33 – Why Kindness Is a Business Superpower 0:10:39 – The Epiphany Behind the Cultural Balance Sheet 0:14:36 – Cultural Assets: The Foundation of a Thriving Business 0:18:56 – Cultural Liabilities: What’s Holding Your Business Back? 0:27:27 – What Is Cultural Equity and Why Does It Matter? 0:31:08 – How to Measure and Manage Culture Effectively 0:39:37 – The Leadership Role in Shaping Workplace Culture 0:42:37 – Three Sticky Notes for Building a Stronger Culture ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Christy Pretzinger on LinkedIn here Find Christy's website here ----more---- Full Episode Transcript Get the full transcript of the episode here

Happiness at work isn’t just about perks and lucky circumstances—it’s about mindset, choice, and taking control. In this lively and insightful episode, Joel Zeff, a high-energy speaker, improv expert, and author of Make The Right Choice, shares how we can actively create more joy in the workplace. We explore: How improv teaches us to embrace change and seize opportunities. The power of “Ta-Da!” moments—small celebrations that fuel happiness and success. Why fun at work is a performance booster, not a distraction. The crucial role of positive support in building confidence and resilience. Joel’s contagious energy and practical insights will leave you rethinking how you approach happiness at work. If you’ve ever felt stuck in a workplace rut, this episode is for you! ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – Why happiness at work is an active choice 0:03:12 – Joel Zeff’s journey from journalism to improv and workplace happiness 0:08:04 – The role of play in unlocking confidence and creativity 0:12:14 – The power of small celebrations: Why “Ta-Da!” moments matter 0:21:41 – How improv teaches us to embrace change and react with confidence 0:26:48 – The myth that fun at work means less productivity 0:33:44 – Redefining fun: Why it looks different for everyone 0:39:38 – Finding meaning in work and connecting with purpose 0:44:15 – Sticky Notes – Three takeaways for taking control of happiness at work ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Joel Zeff on LinkedIn here Find Joel's website here Find the "Make The Right Choice" book here ----more---- Full Episode Transcript Get the full transcript of the episode here

Are you addicted to busyness? Do you wear your packed schedule like a badge of honor, yet feel like you’re running on empty? In this episode of Sticky From The Inside, we tackle the cultural addiction to busyness and the heavy price it carries—with expert insight from Peggy Sullivan, author of Beyond Busyness. Peggy shares her three-step "Busy Busting Process" to help you eliminate low-value activities, create daily moments of joy, and align your life with what truly matters. She reveals how busyness is actually time poverty, stopping us from doing the things that bring joy, connection, and meaning. If you feel like you're on a hamster wheel, constantly chasing but never catching up, this episode is your wake-up call. Learn how to shift from busyness to balance, from exhaustion to energy, and from overwhelm to ownership of your time. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – Are You Addicted to Busyness? 0:04:38 – Peggy Sullivan’s Story: From Busyness Addict to Time Wealth Advocate 0:11:43 – Why Busyness is an Addiction & How It Robs You of Joy 0:15:48 – The Hidden Costs of Busyness: Stress, Health, and Relationships 0:26:21 – The 3-Step Busy Busting Process: Subtraction, Mojo-Making & Values Vibing 0:32:00 – How to Identify & Eliminate Low-Value Activities 0:34:59 – The Neuroscience of Mojo-Making: How Small Joys Can Transform Your Energy 0:37:45 – Values Vibing: The Key to Time Wealth and a More Meaningful Life 0:42:11 – Peggy’s Final Sticky Notes: Micro-Steps, Giving Generously & Continuous Growth ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Peggy Sullivan on LinkedIn here Find the Peggy's website here Find the "Beyond Busyness" book here ----more---- Full Episode Transcript Get the full transcript of the episode here

In this episode of Sticky From The Inside, Andy Goram welcomes Sarah Katherine Schmidt, HR strategist and author of "Getting HR Unstuck", to explore the pivotal role of HR in modern workplaces. They discuss three core themes: rebuilding trust in HR, reimagining performance management, and leveraging AI for strategic HR transformations. Sarah shares actionable insights, from embracing agile performance management to conducting friction audits, helping HR professionals and leaders navigate the crossroads of human connection and technological advancement. Whether you’re in HR or simply passionate about creating thriving workplaces, this episode delivers thought-provoking takeaways and practical advice. ----more---- Key Takeaways ----more---- Key Moments The key moments in this episode are: 0:00:10 – Introduction: Is HR at a Crossroads? 0:03:55 – Meet Sarah Katherine Schmidt and Her Journey in HR 0:08:35 – Trust Equity: Rebuilding Confidence in HR 0:19:21 – Performance Management Missteps and How to Fix Them 0:27:18 – The 12 Principles of Agile Performance Management 0:31:41 – How AI Is Transforming HR Roles 0:38:28 – Sticky Notes: Practical Advice for HR Leaders ----more---- Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Sarah Katherine Schmidt on LinkedIn here Follow Peoplelogic on LinkedIn here Find the Peoplelogic.ai website here Find the "Getting HR Unstuck" e-book here Find the "Debunking AI Myths" e-book here Read Sarah's Blog comparing traditional and agile performance management here Read Sarah's Blog on agile performance management here Read Sarah's Blog on the role of employee experience in performance management here ----more---- Full Episode Transcript Get the full transcript of the episode here