The Best Practices Show with Kirk Behrendt
Health & Wellness Podcasts
Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice. By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry. So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time. Subscribe to The Best Practices Show on Apple Podcasts Join our community and start your journey towards a more innovative, more successful dental practice today!
Location:
United States
Genres:
Health & Wellness Podcasts
Description:
Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice. By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry. So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time. Subscribe to The Best Practices Show on Apple Podcasts Join our community and start your journey towards a more innovative, more successful dental practice today!
Language:
English
Website:
https://thebestpracticesshow.com
Episodes
941: How to Find Fulfillment & Happiness When You Can't – Dr. Kevin Groth
9/10/2025
Are you feeling exhausted, unfulfilled, and unhappy? It doesn't have to stay that way! In this episode, Kirk Behrendt brings back Dr. Kevin Groth, a long-time ACT client, to share his journey from rock-bottom to success and the steps you can take to find fulfillment and happiness. To learn how to reframe adversity and make your life better, listen to Episode 941 of The Best Practices Show!
Learn More About Dr. Groth:
kevingroth@gmail.com https://www.facebook.com/grothdental https://www.instagram.com/drkevingroth
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videosBuy Back Your Time https://www.buybackyourtime.comDie with Zero https://www.diewithzerobook.com/welcome
Main Takeaways:
Snippets:
0:00 Introduction.
1:34 Hitting rock-bottom.
5:52 The evolution of Dr. Groth’s practice style.
8:47 Reframing adversity.
10:16 Simplicity, defined.
12:59 Deciding to drop insurance.
17:21 The importance of having a great team.
20:09 Learn to...
Duration:00:44:57
940: Metric Mondays: Hygiene Re-Appointment Percentage – Miranda Beeson
9/8/2025
You will always need new patients. But you also need to keep your current patients active — especially through hygiene! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down why hygiene re-appointment matters and what you can do to improve your numbers. To learn the easiest way to increase revenue without chasing production, listen to Episode 940 of The Best Practices Show!
Learn More About Miranda:
miranda@actdental.com https://www.instagram.com/actdentalcourtney@actdental.comgina@actdental.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos https://www.eventbrite.com/e/climb-with-us-register-for-october-17-2025-ttt-study-club-tickets-1218436780209?aff=odcleoeventsincollection https://www.eventbrite.com/e/climb-with-us-register-for-october-24-2025-ttt-study-club-tickets-1218452908449?aff=odcleoeventsincollection
Main Takeaways:
Duration:00:16:56
939: Transforming Dentistry Through Mentorship – Dr. Lenny Hess
9/5/2025
Do you want more control over your life? Then it’s time to invest in yourself and your practice! In this episode, Kirk Behrendt brings back Dr. Lenny Hess, senior clinical director at The Dawson Academy, to talk about the best investment you can make: your education. He shares how the upcoming seven-course curriculum will transform your thinking and lead you to a more fulfilling career and balanced life. To learn more about Dawson’s Core Curriculum and what it can offer, listen to Episode 939 of The Best Practices Show!
Learn More About Dr. Hess:
https://www.facebook.com/leonard.hess.7 https://www.instagram.com/drlennyhess https://thedawsonacademy.com/courses/core-1-occlusion-smile-design
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos
Main Takeaways:
Snippets:
0:00 Introduction.
0:43 How Dr. Peter Dawson touched their lives.
4:15 Dr. Hess’s background.
8:58 People will always pay for quality.
10:45 Create the 50/50 balance.
14:16 Dr. Hess’s course demographics.
16:29 The Dawson Academy’s banner year.
18:27 Wear and managing forces, explained.
21:17 Dr. Hess’s philosophy.
25:17 The seven-course Core Curriculum.
29:35 The evolution of
Duration:00:48:17
938: Fail to Plan, You Plan to Fail – Ariel SiegelI
9/3/2025
You're good at planning your vacations. But how about planning for your business? In this episode, Kirk Behrendt brings back Ariel Siegel, one of ACT’s amazing coaches, to break down how to strategically plan for your future and build a thriving practice. When you fail to plan, you are planning to fail! To learn how to make a great plan for a great future, listen to Episode 938 of The Best Practices Show!
Learn More About Ariel:
ariel@actdental.com https://www.instagram.com/actdentalcourtney@actdental.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa
Duration:00:36:48
937: Metric Mondays: Is Getting Out of Network Dead? The Data Will Shock You! – Dave Monahan
9/1/2025
Over 50% of practices are either thinking about or starting to move out of network. It’s a trend that's not slowing down! In this episode, Kirk Behrendt brings back Dave Monahan, founder and CEO of Kleer, to share the shocking data behind going out of network and why you’ll wish you had done it sooner. To learn all the benefits of going out of network for you and your patients, listen to Episode 937 of The Best Practices Show!
Learn More About Dave:
dave@kleer.com https://www.instagram.com/clerri_official https://clerri.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos
Main Takeaways:
Snippets:
0:00 Introduction.
1:50 Are dentists going out of network?
4:56 Why are large insurance companies purchasing dental practices?
7:09 How many patients will you lose if you go out of network?
9:34 What happens if dental insurance disappears?
13:14 Final thoughts.
14:18 More about Kleer-Membersy.
Dave Monahan Bio:
Dave Monahan is the CEO of Kleer, an advanced, cloud-based platform that enables dentists to easily design and manage their own membership plan and offer it directly to their patients. Kleer is turn-key and free to implement. Their mission is simple: partner with dentists to increase...
Duration:00:17:56
936: How to Keep Core Values Alive – Heather Crockett
8/29/2025
Establishing core values is the most important thing you will do for your practice. But core values aren’t just words on the wall! In this episode, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to share how to keep your core values alive and prevent them from becoming stale over time. To learn how to make core values the heartbeat of your practice, listen to Episode 936 of The Best Practices Show!
Learn More About Heather:
heather@actdental.com https://www.facebook.com/heather.r.crockett https://www.instagram.com/actdentalkirk@actdental.comcourtney@actdental.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Flencioni-s-core-value-diagram#email...
Duration:00:28:37
935: Unapologetically Pursuing Excellence: An Interview With Dr. Pamela Maragliano – Dr. Pamela Maragliano
8/27/2025
Are you unhappy with your practice and feeling stuck? In this episode, Kirk Behrendt brings in Dr. Pamela Maragliano, chief editor of Dental Economics, to inspire you with her journey to pursue excellence with confidence. Stop compromising your values to make others happy! To learn how to build your ideal vision, team, and practice, listen to Episode 935 of The Best Practices Show!
Learn More About Dr. Maragliano:
https://www.instagram.com/drpamela_maragliano https://open.spotify.com/show/37jqQgIVQQhZpJ6cx3hs1K https://www.dentaleconomics.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos
Main Takeaways:
Snippets:
0:00 Introduction.
1:00 Dr. Maragliano’s background.
6:02 Challenges in transitioning from hygienist, to prosthodontist, to practice owner.
7:43 Dr. Maragliano’s treatment style philosophy.
10:27 The current state and trends in dentistry.
12:31 Don't compromise your values.
16:00 Figure out your non-negotiables.
18:48 Find the right people and create a mission.
21:47 Values, explained.
27:02 Don't stop looking.
31:41 Have a ride-or-die in your office.
35:35 Have people you trust and give them autonomy.
38:10 Final thoughts.
40:12 More...
Duration:00:43:45
934: Metric Mondays: An Easier Way to Achieve a 182% Increase in Dental Practice Collections – Dave Monahan
8/25/2025
Uninsured patients are afraid of the dentist. But it’s not the pain they're scared of! They don't have coverage, and they're anxious about the cost. In this episode, Kirk Behrendt brings back Dave Monahan, founder and CEO of Kleer, to share how to remove this barrier and grow your collections by 182%. To learn the easier way to get patients through the door and accept treatment, listen to Episode 934 of The Best Practices Show!
Learn More About Dave:
dave@kleer.com https://www.instagram.com/clerri_official https://clerri.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos
Main Takeaways:
Snippets:
0:00 Introduction.
1:56 Engage your existing patients.
4:05 Coverage, defined.
6:06 Kleer’s case study data.
11:09 Collections is the most important metric.
12:58 Average discount percentages.
14:59 Final thoughts.
16:03 More about Kleer-Membersy.
Dave Monahan Bio:
Dave Monahan is the CEO of Kleer, an advanced, cloud-based platform that enables dentists to easily design and manage their own membership plan and offer it directly to their patients. Kleer is turn-key and free to implement. Their mission is simple: partner with dentists to increase the value of their practices by making dental care...
Duration:00:20:06
933: Improving Quality Control Without the Headache: How AI Can Boost Efficiency – Mike Buckner
8/22/2025
Do you ever wish you had a second set of eyes — without the headache of opinions and emotions? Well, now it’s possible! In this episode, Kirk Behrendt brings back Mike Buckner, executive vice president of revenue at Pearl, to showcase the impact of using AI to provide better care for your patients. To learn how AI will help you detect problems earlier, more accurately, and even more quickly, listen to Episode 933 of The Best Practices Show!
Learn More About Mike:
mike@hellopearl.com https://www.instagram.com/mikebucknerpearl https://www.hellopearl.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videosBuy Back Your Time https://www.buybackyourtime.com
Main Takeaways:
Snippets:
0:00 Introduction.
0:42 Buy Back Your Time.
2:51 AI, explained.
5:56 How quickly is AI learning?
9:18 The impact of poor X-ray quality.
13:16 How the AI flagging system works.
14:02 AI helps you provide better care.
15:47 Final thoughts.
17:09 More about Pearl AI.
Mike Buckner Bio:
Mike has spent the last 12 years growing dental software technology companies that are designed to streamline office...
Duration:00:20:57
932: Is Your Collection Gap Stealing Profit? – Robyn Theisen
8/20/2025
You don't need to work harder, and you don't need to produce more. You just need to collect what you're owed! In this episode, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to show you how much money you're leaving on the table and how to tighten your collection gap. To learn how to start collecting 100%, listen to Episode 932 of The Best Practices Show!
Learn More About Robyn:
robyn@actdental.com https://www.instagram.com/actdentalcourtney@actdental.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Ffinancial-gaps-at-a-glance#email
Main Takeaways:
Snippets:
0:00 Introduction.
1:45 The collection gap,...
Duration:00:20:47
931: Metric Mondays: The Shocking Metric With Your Cash-Paying Dental Patients! – Dave Monahan
8/18/2025
You want to fill your practice with cash-paying patients. But being uninsured doesn't mean more loyalty and more treatment! In this episode, Kirk Behrendt brings back Dave Monahan, founder and CEO of Kleer, to share some shocking data on cash-paying patients and why you need to invest in a membership plan for your practice. To learn how to increase the number of ideal, cash-paying patients, listen to Episode 931 of The Best Practices Show!
Learn More About Dave:
dave@kleer.com https://www.instagram.com/clerri_official https://clerri.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos https://www.pearlstreetdentalpartners.com
Main Takeaways:
Snippets:
0:00 Introduction.
1:54 Why these metrics are important.
3:48 Pearl Street case study.
8:08 Active patients, explained.
9:27 Data on uninsured patients versus membership patients.
12:48 Data on discounts for uninsured patients versus membership patients.
14:52 Final thoughts.
16:34 More about Kleer-Membersy.
Dave Monahan Bio:
Dave Monahan is the CEO of Kleer, an advanced, cloud-based platform that enables dentists to easily design and manage their own membership plan and offer it directly to their
Duration:00:19:44
930: Buying Back Your Time: How AI Can Streamline Your Dental Practice – Mike Buckner
8/15/2025
Time is the one thing you can't buy back. Once it’s gone, it’s gone! In this episode, Kirk Behrendt brings back Mike Buckner, executive vice president of revenue at Pearl, to talk about AI and how it can help you and your team be more efficient in your practice. To learn how to free up time for the things that matter most, listen to Episode 930 of The Best Practices Show!
Learn More About Mike:
mike@hellopearl.com https://www.instagram.com/mikebucknerpearl https://www.hellopearl.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videosBuy Back Your Time https://www.buybackyourtime.com
Main Takeaways:
Snippets:
0:00 Introduction.
0:34 Time is your most important commodity.
2:47 The three-step process to offload what drains you.
4:56 Benefits of using Pearl AI for office managers.
8:50 Why Pearl AI is a better insurance verification solution.
11:05 How Pearl AI helps you be efficient with your time.
13:19 How accurate is Pearl AI?
14:42 Does Pearl AI work with all software?
15:15 Things you should know about AI.
17:47 Final thoughts.
19:36 More about Pearl AI.
Mike Buckner...
Duration:00:22:54
929: Clear Communication, Stronger Team – Miranda Beeson
8/13/2025
Without clear communication, even the best teams can fall apart. So, how do you clearly communicate expectations as a leader to your team? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share a framework for when and how to give feedback — and how to receive it! To learn how to create a stronger team through clear communication, listen to Episode 929 of The Best Practices Show!
Learn More About Miranda:
miranda@actdental.com https://www.instagram.com/actdentalcourtney@actdental.com
Learn More About ACT Dental:
https://www.actdental.com/event https://www.actdental.com https://www.instagram.com/actdental https://www.youtube.com/actdental https://www.facebook.com/actdentalhttps://www.linkedin.com/company/actdental/
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videosRadical Candor https://www.radicalcandor.com/the-bookThanks...
Duration:01:03:41
928: Metric Mondays: Accounts Receivable Percentage – Ariel Juday
8/11/2025
How long does it take to collect what you're owed? The longer you wait, the less likely you are to collect it! In this episode, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to break down accounts receivable percentage, where your numbers should be, and what to do if they're not in the ideal ranges. To learn how to collect what you're owed as quickly as possible, listen to Episode 928 of The Best Practices Show!
Learn More About Ariel:
ariel@actdental.com https://www.instagram.com/actdentalcourtney@actdental.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos
Main Takeaways:
Snippets:
0:00 Introduction.
2:27 Why this is an important topic.
3:21 AR percentage, explained.
5:41 How AR percentage impacts the practice.
9:35 AR benchmarks, explained.
10:58 What it looks like when AR percentage is going well.
12:29 Collect 100% or more of your net collections.
13:34 What it looks like when AR percentage is not going well.
15:24 How to improve your AR percentage.
20:08 Last thoughts.
Ariel Juday Bio:
Ariel has a master’s in healthcare administration and several years of dental experience in all aspects of the administrative roles within the dental office. Her passion is
Duration:00:23:23
927: Part 2: A Great System to Reduce the Chance of Embezzlement in Your Dental Practice – David Harris
8/8/2025
About 70% of dentists will be embezzled during their careers. In fact, it may be happening to you now! In this episode, Kirk Behrendt brings back David Harris, embezzlement expert and CEO of Prosperident, to continue with part two of how to stop embezzlement from happening in your practice. To learn the best monitoring framework to stop future thieves in their tracks, listen to Episode 927 of The Best Practices Show!
Learn More About David:
requests@prosperident.com https://www.instagram.com/davidharris9406 https://www.facebook.com/davidharrisprosperident https://www.prosperident.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos https://www.youtube.com/watch?v=n_yuHXQA-Tk
Main Takeaways:
Snippets:
0:00 Introduction.
2:36 David’s background.
4:20...
Duration:00:25:28
926: Part 1: Why Separation of Duties Is So Important With Money in Your Dental Practice – David Harris
8/6/2025
About 70% of dentists will be embezzled at some point in their career. About 80% of them can be prevented just by having the right systems. In this episode, Kirk Behrendt brings back David Harris, embezzlement expert and CEO of Prosperident, to share three rules that will deter future thieves and reduce your risk of embezzlement. If someone is going to steal from you, make it extremely difficult! To learn how to drastically reduce your risk of embezzlement, listen to Episode 926 of The Best Practices Show!
Learn More About David:
https://www.instagram.com/davidharris9406 https://www.facebook.com/davidharrisprosperident https://www.prosperident.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos
Main Takeaways:
Snippets:
0:00 Introduction.
1:11 David’s background.
2:05 Embezzlement affects more than just finances.
4:14 Why division of duties is important.
5:51 The revenue cycle and the six tasks, explained.
7:46 Rule 1) Treatment should not be entered by the front desk...
Duration:00:28:57
925: Metric Mondays: Accounts Receivable Ratio – Ariel Juday
8/4/2025
How efficient is your collections process? By looking at one number, you can find out! In this episode, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to break down accounts receivable ratio. She explains what AR is, how to track it, and what you can do if it’s not at a healthy number. To learn how to manage and take control of your AR, listen to Episode 925 of The Best Practices Show!
Learn More About Ariel:
ariel@actdental.com https://www.instagram.com/actdentalcourtney@actdental.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos
Main Takeaways:
Snippets:
0:00 Introduction.
2:10 Accounts receivable, explained.
4:14 Example of a healthy AR ratio.
4:55 How AR impacts your practice.
5:49 What a low AR ratio indicates.
6:39 Pros and cons of negative receivables.
8:38 How to impact your AR ratio.
11:34 Last thoughts.
Ariel Juday Bio:
Ariel has a master’s in healthcare administration and several years of dental experience in all aspects of the administrative roles within the dental office. Her passion is to work with dental teams to empower team members to realize their full potential in order to better serve patients, improve office systems to ensure a well-functioning...
Duration:00:14:23
924: From Educator to Entrepreneur: Dr. Jeff Henneberg’s Journey to Dental Practice Ownership – Dr. Jeff Henneberg
8/1/2025
Being a dentist isn't easy, and neither is being an entrepreneur. In this episode, Kirk Behrendt brings in Dr. Jeff Henneberg, co-founder of Smile Source Spokane, to share his path from being an educator to entrepreneurship and offer his words of wisdom and encouragement for current and future practice owners. To learn the essential tools and skills of entrepreneurship, listen to Episode 924 of The Best Practices Show!
Learn More About Dr. Henneberg:
https://www.facebook.com/smilesourcespokane https://www.instagram.com/smilespokanenorth https://www.smilesourcespokane.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos
Main Takeaways:
Snippets:
0:00 Introduction.
1:40 Dr. Henneberg’s background and what pulled him into dentistry.
11:12 Can entrepreneurship be taught?
12:42 Bumps in the road and lessons learned.
19:26 The community of Smile Source.
22:08 The dark side of entrepreneurship.
25:08 The importance of finding a community.
27:50 Figure out who you are.
30:11 More bumps in the road and lessons learned.
34:03 The future for Dr. Henneberg.
36:04 The importance of controlling your time.
40:57 Final thoughts.
Dr. Jeff Henneberg Bio:
Dr....
Duration:00:44:44
923: The Hidden Reason 50% of Your New Patients Never Come Back (And What to Do About It) – Brad James
7/30/2025
About 50% of your new patients will not return. Why does that happen, and what can you do about it? In this episode, Kirk Behrendt brings in Brad James, director of SMB sales at Kleer and Membersy, to explain the true problem you have in your practice. You don't have a new patient problem — you have a patient loyalty problem! To learn what's keeping new patients away and how to create loyalty in your practice, listen to Episode 923 of The Best Practices Show!
Learn More About Brad:
https://www.instagram.com/kleerandmembersy https://www.kleer.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos https://www.youtube.com/watch?v=hyBwnKvavDcThe Membership Economy https://robbiekellmanbaxter.com/the-membership-economy
Main Takeaways:
Snippets:
0:00 Introduction.
1:57 Brad’s background.
4:28 Lacking visibility of practice data and why it’s a problem.
8:50 Consequences of not knowing your numbers.
11:43 New patients aren't always the...
Duration:00:42:11
922: Metric Mondays: Recaptured Percentage – Miranda Beeson
7/28/2025
You can’t recapture 100% of your cancellations — but you can get 80% or more! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down recaptured percentage, how to track it, and ways to create a strong system to increase reappointment. To learn the secrets for actively rescheduling patients, listen to Episode 922 of The Best Practices Show!
Learn More About Miranda:
miranda@actdental.com https://www.instagram.com/actdentalcourtney@actdental.com
More Helpful Links for a Better Practice & a Better Life:
https://the-best-practices-show.captivate.fm/listen https://www.actdental.com/bpa https://apps.apple.com/us/app/best-practices-association/id6738960360 https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US https://www.actdental.com/ttt https://www.actdental.com/magazine https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
https://www.youtube.com/@actdental/videos https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fcolor-coding-block-scheduling-and-ideal-day-scheduling#email
Main Takeaways:
Snippets:
0:00 Introduction.
1:48 Recaptured percentage, explained.
4:40 How this percentage impacts your practice.
6:51 What it looks like when recaptured percentage is high.
8:47...
Duration:00:18:09